Salford Royal
Stott Lane, Salford, M6 8HDContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Excellent patient care
Rated 5 stars out of 5
by Leah - Posted on 11 October 2022
Visited accident and emergency as my mum was poorly. Was seen too within minutes of arrival, had been triaged and assessed within minutes after and test were completed .Although the nurse informed us there may be a 8 hour wait, she guickly attended to my mums needs aka pain relief and sickness relief. Turns out a doctor was available within less than an hour after arriving in accident and emergency .Doctors was very assertive and listened and sympathised with mums issues. Mum needed xrays and Ct scans which nurses were advocated for my mum on the urgency and was seen too quicker than expected. Doctors attended from surgical department not long after scans. Very supportive and communicated plan of action well to me and my mum. Within 3/4 hours of attending mum was comfortable resting on a ward being cared for by c1 ward. As a nurse myself, i feel the care provided to my mum was brillant. I understand the pressures of the nhs at the moment and they continued to high standard of care. Thankyou so much to all team involved
Visited Accident and emergency services on October 2022
Review titled Salford Royal
Replied on 31 October 2022
Dear Leah Thank you for taking the time to tell us about the care your mum received while attending our accident and emergency department. Its great to hear that you and your mum had a positive experience while under our care. I will make sure to pass your comments onto the teams. Kind regards The Patient Experience Team
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Review titled Fantastic treatment and aftercare
Rated 5 stars out of 5
by Susan Stephens - Posted on 30 November 2022
I was admitted late on Monday 24th October following a scan on Sunday 23rd that identified a large mass putting pressure on the brain. I required emergency surgery and was operated on, on Tuesday to have it removed. I then remained on ward H 7 for a week. I can not praise highly enough the wonderful care and treatment I received from admission to discharge, the neurosurgeon who conduct the surgery and his team did an amazing job and then the aftercare and support from everyone I came into contact with Consultants, Doctors, Nurses, support teams was fantastic I can’t thank everyone enough for what was done for me by an exceptional team.
Visited Neurology on October 2022
Review titled Salford Royal
Replied on 03 January 2023
Dear Susan Thank you for taking the time to leave your review of our services. Its great to hear that our staff provided you with wonderful care from admission to discharge and that all of our staff you came into contact with did an amazing job. I will make sure to pass your details on to the team. Kind regards The Patient Experience Team
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Review titled friendly staff
Rated 5 stars out of 5
by David Edward Rooney - Posted on 11 October 2022
visited Salford Royal today, just something small, fractured wrist. Everyone I spoke to were really friendly and helpful. i went to three different departments, reception, X-Ray and minor injuries and even though they were crazy busy they dealt with me really welL Thank you
Visited Accident and emergency services on October 2022
Review titled Salford Royal
Replied on 31 October 2022
Dear David Thank you for taking the time to tell us about your experience at Salford Royal. Its great to hear that our staff were friendly and helpful in all the departments you visited. I will make sure to pass on your comments to the team. Kind regards The Patient Experience Team
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Review titled Great place
Rated 4 stars out of 5
by Anonymous - Posted on 25 October 2022
Went to A& E last night due to breathing difficulties staff are brilliant was a 9.5 hour wait , in the end I couldn’t take the wait and the smell of cigarette smoke .. people were smoking right outside the doors and it were being blown in .. security guard were sat inside the booking booth and didn’t even move once to check what was going on outside .. I thought Salford royal was a non smoking hospital but clearly no one gave a dam .. when you have bad asthma and copd the slightest bit of smoke makes breathing 100 times worst .. poorly patients like myself shouldn’t have to sit there and struggle more whilst other patients are blantely ignoring the rules and the security staff are sat on there backsides doing nothing about it .. I returned to A&E this morning as advised by the doc who was concerned about my breathing and all the cigarette dimps had been removed , but how long will this last .. if people are poorly and need to attend an hospital then they shouldn’t be smoking .. In all my years in attending this hospital this visit were the worse due to security not doing there jobs properly !!!
Visited Accident and emergency services on October 2022
Review titled Salford Royal
Replied on 31 October 2022
Dear Anonymous Thank you for taking the time to tell us about your visit to Salford Royal. Firstly, I would like to apologise for the experience you had while under our care. I have escalated your comment to the Estates and Facilities team to make them aware of this issue. Should you remain disatisfied, please contact out Patient Advice and Liaison Service on 0161 778 5665 or pals@nca.nhs.uk stating you have been told to do so via the NHS Website. Kind regards The Patient Experience Team
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Review titled end of life care
Rated 5 stars out of 5
by Norman Wilcock - Posted on 09 November 2022
Mum admitted to l5 via a and e, and eau. She had respiratory issues for which all staff worked very hard. Contacted by the lady doctor regularly with updates. In hospital over 2 weeks during which time end of life care discussed. Palliative care efficiently organised. Transport co-ordinator helped to move her back to care home where she sadly passed away peacefully. The care, compassion, and dignified work ethic was beyond the family's expectations. In the circumstances, nothing more could have been done. Mum was 92 during her admission. Thank you.
Visited Don't know on October 2022
Review titled Salford Royal
Replied on 16 November 2022
Dear Norman Thank you for taking the time to leave your review during what must be a difficult time for you. Its really good to hear that our staff worked hard to take care of your Mum and that your were regularly updated. I will make sure your comment is passed over to the staff on L5, A&E and EAU. Kind regards The Patient Experience Team
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Review titled Good practice, especially end of life care
Rated 5 stars out of 5
by Linda Drury - Posted on 10 November 2022
Skilled professional care, especially end of life care. Nurses and their support staff particularly good
Visited Stroke on October 2022
Review titled Salford Royal
Replied on 16 November 2022
Dear Linda Thank you for taking the time to leave your review. Its good to hear that the care was professional. Kind regards The Patient Experience Team
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Review titled Care is really lacking
by triangulumjt75 - Posted on 03 October 2022
The care at this hospital is considerably slipping. My referral has taken 12 months for me to get to a treatment date and then on the date of my scheduled treatment to start (surgery) I attended hospital, sat and waited for a number of hours, only for a manager to come and advise us our survey appointments had been cancelled. Now bearing in mind I had to stop taking some medication to be able to have surgery, I advised them that I would need to know if I should restart my meds or if the new date would be imminent - i.e. within the week. Their response was that someone would call me today. No one has. Care is really lacking. A 12-month wait for treatment can and never should be acceptable for a trust.
Visited September 2022
Provided by Care opinion
Review titled Salford Royal
Replied on 04 October 2022
Thank you for your comments and we are sorry to learn that you had such an unsatisfactory experience. We strive for a high quality of care across our Northern Care Alliance Trust and are very disappointment we didn't achieve this for you on this occasion at Salford Royal. Many of the points you raise fall short of the care we expect you to receive and we sincerely apologise. Should you remain dissatisfied and wish to discuss your experience further, please contact the Patient Advice and Liaison Service (PALS) at your earliest opportunity on telephone 0161 206 2003 or email pals@srft.nhs.uk quoting that you have been advised to do so via NHS Website, and they will do their best to address your concerns. Kind regards The Patient Experience Team.
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Review titled No complaints except cancelled appointment
Rated 4 stars out of 5
by Anonymous - Posted on 18 November 2022
I have been an outpatient at salford royal since 2018 and have no complaints. The consultant I see is very friendly and competent. Except that my October appointment was cancelled in September with no explanation why, and I still haven't received another appointment yet, 2 months after I was informed it was cancelled.
Visited Neurology on September 2022
Review titled Salford Royal
Replied on 03 January 2023
Dear Anonymous Thank you for taking the time to tell us about your experience of Salford Royal. Its great to hear that you have no complaints about our service. I do however apologise for your cancelled appointment, if you are still waiting to hear about your next appointment and would like us to investigate this further for you, please contact our Patient Advice and Liasion Service on 0161 778 5665 or pals@nca.nhs.uk Kind regards The Patient Experience Team
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Review titled Poor administration and care
Rated 1 star out of 5
by Anonymous - Posted on 02 October 2022
Long story short 12 months ago I was referred for a surgical procedure due to having complex medical history and a number of co morbidity this had to be done at hospital in particular Salford Royal where my MDT is based. At 9 months I had heard nothing still and rang to check my referrer rewrote again to escalate as it was now urgent. A few weeks later I was told they still hadn't received this new referral. Maybe it had been misplaced or a page wasn't scanned I was informed when I raised concern. I finally got an appointment and was seen. And placed on the waitlist. I had my preoperative and got a date for my surgery. This took 4 months. I had to come off alot of my medications for two weeks prior to the surgery to avoid complications leaving me in pain for weeks and at risk of flares with my other conditions. On the day of surgery I was prepped given meds and gowned up about to go down only to be informed they had now cancelled my appointment. Due to non clinical reasons. I informed the service manager I had stopped my medications and needed to know if I should recommence these as I can only stay off a max of 3 weeks and i was already two weeks in. I was advised someone would contact me the same day. No one did. I left voicemails and got no responses. So have been left to make my own choices on the subject I suspect. A 12 month wait is not an acceptable level of care for any patient and more needs to be done to actually make contact when promises are made to contact. Overall quality of care at your Trust has really reduced over the past few years with some bordering on negligence. Would recommend you get your treatment elsewhere if you are lucky enough to have the choice.
Visited General Surgery on September 2022
Review titled Salford Royal
Replied on 31 October 2022
Dear Anonymous Thank you for taking the time to leave your feedback. Firstly, I would like to apologise for the poor experience you have received. To help us look into this further, please contact our Patient Advice and Liaison Service on 0161 778 5665 or pals@nca.nhs.uk telling them you have been told to do so via the NHS Website. Kind regards The Patient Experience Team
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Review titled Great service from endoscopy team
Rated 5 stars out of 5
by Anne Semple - Posted on 26 September 2022
I just wanted to say thank you to the team who looked after me today. From the receptionist to the staff who did the colonoscopy, everyone was efficient, friendly and helpful. They really put me at ease. What a fabulous team!
Visited General Surgery on September 2022
Review titled Salford Royal
Replied on 29 September 2022
Dear Anne Thank you for taking the time to tell us about your experience while visiting endoscopy. I'm glad to hear that our staff were friendly, helpful and put you at ease. I will pass on your comments to the team. Kind regards The Patient Experience Team
Information supplied by Northern Care Alliance NHS Foundation Trust