Salford Royal
Stott Lane, Salford, M6 8HDContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled HASU Stroke Ward
Rated 5 stars out of 5
by Doris's Daughter - Posted on 05 December 2023
The staff on HASU ward where amazing. My mother was admitted recently and she could not have received better care. All the staff deserve a medal there care of my mother was exceptional. I cannot praise them enough. Keep up the good work and thank you all so much.
Visited Stroke on December 2023
Review titled Salford Royal
Replied on 22 December 2023
Thank you for taking the tie to leave feedback on your families experience of HASU at Salford Royal. It is lovely to hear that the team were able to provide great person-centred acre for your mother. Our team certainly do deserve a medal and we will ensure that your kind words are passed on so they know what a difference they have made to you mothers care. Kind regards The Patient Experience Team Northern Care Alliance
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Review titled Excellent Care
Rated 5 stars out of 5
by colin packham - Posted on 20 December 2023
I had thyroid removal surgery on 8/12/2023 and after the surgery was put on Ward b2. The care I received was excellent, kept me up to date with everything that was happening, always made sure I was comfortable and always on time with medication. Nothing was too much trouble and there was a nice friendly atmosphere on the ward with staff and patients. Even now 8 days after I was discharged a parcel has arrived in the post with my phone charger in that I had left behind so good honest staff as well as they easily could of put it in lost property or just told me they had it but to post it to me without me even asking them if I had left it there was a really nice thing to do. This was my first ever stay in hospital and my impression of the Nhs , Salford Royal and particularly all the staff on Ward b2 couldn’t be any higher. Thank you.
Visited Endocrine and thyroid surgery on December 2023
Review titled Salford Royal
Replied on 22 December 2023
Dear Colin Thank you for taking the time to leave feedback on your experience at Salford Royal. We are so pleased to hear that the team on B2 were able to provide you with high quality care and that they made you feel welcome and cared for. It is great to hear that you found our team to be friendly and helpful and the ward and a good atmosphere as this really makes a difference when you are not feeling your best. We will ensure your kind words are seen by the team so they know what a difference they have made to your care. Kind regards The Patient Experience Team Northern Care Alliance
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Review titled 14 hour wait, walked out
Rated 1 star out of 5
by Anonymous - Posted on 12 December 2023
Arrived at A&E at 3pm with redness and pain in my arm. Told it was an internal infection, possible sepsis by the on call GP. Refereed over to A&E canular fitted ready for IV antibiotics. After several hours maybe 6 was told I was to be seen soon. Ended up walking home at 5am still not being seen. I am now going to go elsewhere to be seen. Absolutely diabolical. I completely understand the NHS is in crisis, however 14 hours, I just hope I don’t have sepsis.
Visited Accident and emergency services on December 2023
Review titled Salford Royal
Replied on 22 December 2023
Thank you for taking the time to leave feedback on your experience of the Emergency Department at Salford Royal. We are sorry to hear of your extended wait time. Our Emergency Departments are experience increased volumes which unfortunately has increased wait times. We apologise for this and would encourage you to continue to use our services should you need to in the future. Kind regards The Patient Experience Team Northern Care Alliance
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Review titled Excellent service
Rated 5 stars out of 5
by Lynn Taylor - Posted on 18 December 2023
Cannot fault this clinic at all! Excellent service from the start, just rang up re a problem with CPAP mask as a new user and seen the same morning with replacement mask. Reassuring that they say you can contact them with any concerns by phone ! Lovely helpful staff !
Visited Sleep Medicine on December 2023
Review titled Salford Royal
Replied on 22 December 2023
Dear Lynn Thank you for taking the time to leave feedback on your experience of our services at Salford Royal. It is great to hear that our team were able to resolve your issue swiftly and that you felt reassured. We will ensure your kind words are seen by the team so they know what a difference they have made to your care. Kind Regards The Patient Experience Team Northern Care Alliance
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Review titled Not good hospital
Rated 1 star out of 5
by Rebecca - Posted on 29 November 2023
This hospital has gone down hill over the years. I have been on a waiting list for gynaecology since 22nd November 2022 were not November 2023 I rang back in September as I received a letter asking if I still want to keep my appointment so I rang them to confirm this. The lady I spoken to couldn't speak English very well so I rang the day after to make sure i was ti be kept on the waiting list, so I rang today 29/11/23 to be told I have been taken off the waiting list so the lady then cancelled that off my notes and said I have been waiting for 48 weeks and it's a 53 week wait when I rang in September I had been on the list 45 weeks and now there telling me it's been 45 weeks I have another 5 week wait. Not happy with the services salford royal provide at all
Visited Gynaecology on November 2023
Review titled Salford Royal
Replied on 07 December 2023
Dear Rebecca Thank you for taking the time to leave feedback on your experience of waiting list times at Salford Royal. We are sorry to hear that there seems to have been a misunderstand during your recent phone call and we would very much like to get your appointments back on track. We would advise for you to contact our Patient Advice and Liaison Service (PALS), on 0161 778 5665 or email them directly to pals@nca.nhs.uk including your Name, DOB and NHS number and we will look into this in detail. Kind Regards The Patient Experience Team Northern Care Alliance
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Review titled 13 Hour Wait
Rated 3 stars out of 5
by Daniel - Posted on 04 November 2023
1st of all want to make it clear that all of the staff encountered were amazing and trying their best, but it is clear the system is broken. Arrived with my partner at 7pm and she was not seen by a doctor until 8am and was discharged another 5 hours later. 13 hours to be seen by a doctor is not acceptable in our modern society. The wait was unbearable in the A&E waiting room with uncomfortable seating (trust me try 13 hours sitting on them), some vending machines not working, litter all over the waiting room, tedious music playing, broken toilets in the gents. It’s quite clear that a 13 hour wait is normal. Communication needs to be improved the wait estimates kept increasing 1st 4 hours then 6. Then 9 and goes on. It would be quite easy to have wait times and other information digitally displayed to keep people informed.
Visited Accident and emergency services on November 2023
Review titled Salford Royal
Replied on 14 November 2023
Dear Daniel Thank you for taking the time to leave feedback on your experience of our Emergency Department at Salford Royal. Thank you for commending our team, and we appreciate your kind comments. We are sorry to hear that our wait times were considerably longer than planned and were incorrectly displayed in our waiting room. Thank you for raising concerns about the facilities in our waiting room, and your comments have been escalated to the senior leadership team. Maintenance of the vending machines is ongoing, and a potential review of the seating is likely in the future. If you would like to discuss the matter further, please contact our Patient Advice and Liaison Service (PALS) at pals@nca.nhs.uk Kind Regards The Patient Experience Team Northern Care Alliance
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Review titled Loveliest Hospital!
Rated 5 stars out of 5
by Rhema Faith - Posted on 03 November 2023
Went today to the Immunology dept over an allergy investigation. My first impressions on entering were ‘wow’. The place was light, clean, well sign posted and staff were smiling and extremely helpful - I felt like I was in an airport about to embark on a holiday! Then when it came to my appointment, I was seen exactly on time by the loveliest doctor, who really listened and made my ramblings feel very valid - he also took some time just to check on my mental health, though unrelated to my visit, this meant a lot. I wish everyone could have an experience like I had today, and that all hospitals were like Salford Royal. Can’t thank you all enough for the wonderful work you do.
Visited Immunology on November 2023
Review titled Salford Royal
Replied on 06 November 2023
Dear Rhema Thank you for taking the time to leave feedback on your experience of our services at Salford Royal. Thank you for commenting on how you found the department, and for the welcome you received from the team. It is wonderful to hear that the doctor was able to listen to your concerns and help you to understand your treatment. It is important that our team treat our patients holistically and commendable that the doctor was able to support your mental health positively. We will ensure your kind words are seen by all the team. Kind Regards The Patient Experience Team Northern Care Alliance
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Review titled Ladywell Building Ward Four
Rated 2 stars out of 5
by Anonymous - Posted on 23 October 2023
I was admitted and then transferred to Ward which has ruined what would have been a pleasant stay. Ward staff made it very clear they don’t receive handovers from other wards so they did not anticipate my arrival so was scrambling to get my medications ordered from pharmacy and medical notes ready. They asked why I was I brought to this ward - something I am unable to answer as the patient. Staff complain and talk loudly throughout the night. Several occasions they have missed my medicine doses or give me the wrong medicine. The call bells ring constantly and are left ringing for hours day and night. You go to the desk in the day for assistance after your call bell is ringing and see 5 staff members talking and laughing when the call bells have been ringing. You are woken up at 7:45am to be asked what you want for lunch (12:30pm) and dinner (5:30pm) then are given the wrong items anyway. Staff names are not updated regularly on the whiteboard and they do not introduce themselves so when you need help and a healthcare assistant attends but unable to help, they ask who is your nurse to which you reply you aren’t sure because it’s not written on the whiteboard or they don’t tell you their names. Toilet and shower facility is very dirty and was not cleaned during my stay.
Visited Don't know on October 2023
Review titled Salford Royal
Replied on 14 November 2023
Thank you for taking the time to leave feedback on your experience of our services at Salford Royal. We are sorry to hear that your experience on ward 4 has not met our usual high standards and we can assure you that your concerns have been raised to the senior leadership team. As you raise a number of concerns it would be helpful for us to better understand and respond appropriately, therefore we would encourage you contact our Patient Advice and Liaison Service (PALS), on 0161 778 5665 or email them directly to pals@nca.nhs.uk including as much detail as possible of your visit so that we can thoroughly understand and investigate tour feedback. Kind Regards The Patient Experience Team Northern Care Alliance
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Review titled Brilliant in Always
Rated 5 stars out of 5
by Andrew Burton - Posted on 24 October 2023
Thank you to all the staff and doctor i saw during my visits to Urology,i received fantastic treatment from the nurses and had my diagnosis explained to me by a consultant/Doctor with great empathy ,you are all a credit to Salford Royal and the NHS . Thank you all .
Visited Urology on October 2023
Review titled Salford Royal
Replied on 06 November 2023
Dear Andrew Thank you for taking the time to leave feedback on your experience of our Urology services at Salford Royal. The team will be pleased to hear that you have had a positive experience and that they have made a difference to your care. We will ensure your feedback is shared with all the team. Kind Regards The Patient Experience Team Northern Care Alliance
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Review titled Outstanding care
Rated 5 stars out of 5
by Anonymous - Posted on 01 November 2023
My father had a stroke on Saturday. The ambulance service took him immediately to Salford Royal where he was treated and transferred within several hours to the Acute Stroke Unit. The care of all the staff was outstanding. Strong communication helped from all the team to him and our family. The best hospital I have visited.
Visited Stroke on October 2023
Review titled Salford Royal
Replied on 06 November 2023
Thank you for taking the time to leave feedback on your experience at Salford Royal. It is lovely to hear that our team was able to effectively support you and your family during what was a worrying time. Thank you for your 5-star review, and for describing our care as outstanding. The team will be pleased to know what a difference they have made. Kind Regards The Patient experience Team Northern Care Alliance
Information supplied by Northern Care Alliance NHS Foundation Trust