Samuel Johnson Community Hospital
Trent Valley Road, Lichfield, Staffordshire, WS13 6EFContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Samuel Johnson Community Hospital.
Reviews
-
Review titled Friendly and efficient
Rated 5 stars out of 5
by Geraldine Robinson - Posted on 24 April 2023
Attended today for an outpatient consultation, staff were friendly and very efficient, a big thankyou to everyone
Visited Orthopaedics on April 2023
Review titled Samuel Johnson Community Hospital
Replied on 30 May 2023
Good morning, Geraldine. (Pals I.D - 34155) It was very kind of you to take the time to write to the hospital; we are very pleased to hear that you had a positive experience and that you wish to express your grateful thanks to the staff on the Outpatient Department which you visited recently. We will forward your kind comments to the manager for the Samuel Johnson Hospital requesting they share it with all the staff. Thank you again for taking the time to write to the hospital, it is appreciated. Patient Advice and Liaison Service (PALS).
-
Review titled Excellent Audiology
Rated 5 stars out of 5
by Carole Wellings - Posted on 16 March 2023
I saw an Audiologist yesterday for a hearing test. I was delighted as soon as I stepped into the hospital by the "Welcome" girl who not only told me where to go but took me there. I was called in on time, the audiologist was friendly, polite and very informative. What could have been a frightening experience was very pleasant and I left feeling informed and without any unanswered questions. When I returned home the audiologist telephoned me on a matter we had discussed and offered to "put me on the list" for further investigation. She, obviously, had continued to think about things after I'd left. Also, on leaving I visited the toilets and was extremely pleased at the clean condition they were in. One more positive, it was "free parking", too! A very experience good all round.
Visited Ear, Nose & Throat on March 2023
Review titled Samuel Johnson Community Hospital
Replied on 30 March 2023
Good morning, Carole- (Pals I.D-32410) It was very kind of you to take the time to write to the hospital; we are very pleased to hear that you had a positive experience and that you wish to express your grateful thanks to the staff at the Samuel Johnson Community Hospital which you visited recently. We will forward your kind comments to the Audiology Manager for they share it with all the staff. Thank you again for taking the time to write to the hospital, it is appreciated. Patient Advice and Liaison Service (PALS).
-
Review titled Kind, caring and respectful
Rated 5 stars out of 5
by Anonymous - Posted on 05 April 2023
I had an ultrasound and an internal scan. The two members of staff who looked after me and did the scans were friendly and kind. They introduced themselves and explained everything clearly. The procedure and facilities for getting undressed and dressed were respectful and made me feel at ease.
Visited Gynaecology on March 2023
Review titled Samuel Johnson Community Hospital
Replied on 14 April 2023
Good afternoon- ID 32740 It was very kind of you to take the time to write to the hospital; I am pleased to hear that you had a positive experience and that you wish to express your grateful thanks to the ultrasound team at Samuel Johnson Community Hospital. I will forward your kind comments to the manager for this service requesting they share it with their staff. Thank you again for taking the time to write to the hospital it is appreciated. Patient Advice and Liaison Service. (PALS)
-
Review titled Fantastic NHS Hospital
Rated 5 stars out of 5
by James - Posted on 31 March 2023
Just a quick review to highly recommend this NHS hospital. I visited the minor injuries department today after having been bitten on the leg by a dog. I was seen within 5 minutes of arriving and the nurse cleaned and dressed my injuries, and prescribed antibiotics. I was in and out in under 20 minutes. Staff very friendly and caring. Fantastic service and keep up the work.
Visited Don't know on March 2023
Review titled Samuel Johnson Community Hospital
Replied on 14 April 2023
Good afternoon- ID 32737 It was very kind of you to take the time to write to the hospital; I am pleased to hear that you had a positive experience and that you wish to express your grateful thanks to the staff in the minor injuries department at Samuel Johnson Hospital. I will forward your kind comments to the managers for this service to share with all the staff. Thank you again for taking the time to write into the service it is appreciated. Patient Advice and Liaison Service (PALS)
-
Review titled Thank you!
Rated 4 stars out of 5
by Rebecca - Posted on 02 February 2023
My elderly mother was treated with great kindness today, by the sister and student nurse. We really valued their skill and their compassion. Thank you so much
Visited Urgent care centre on February 2023
Review titled Samuel Johnson Community Hospital
Replied on 15 February 2023
Good Afternoon, Rebecca- (Pals Ref:31338 ) It was very kind of you to take the time to write to the hospital; we are very pleased to hear that you had a positive experience and that you wish to express your grateful thanks to the staff at the Samuel Johnson Hospital which you visited recently. We will forward your kind comments to the manager for the Samuel Johnson Hospital requesting they share it with all the staff. Thank you again for taking the time to write to the hospital, it is appreciated. Patient Advice and Liaison Service (PALS).
-
Review titled An amazing service
Rated 5 stars out of 5
by Sam - Posted on 17 February 2023
We visited the minor injuries unit at Samuel Johnson this afternoon. We were met by the friendliest receptionist ever. She was so welcoming, nonjudgemental and friendly. She should be a model for all receptionists. The nurse that we saw couldn’t be more empathetic friendly and able to put my elderly mum at ease while she tried to poke a splinter out of her finger which was infected! I don’t think I’ve ever had such pleasant service from any NHS department before. They deserve an award. This is how it should be done.
Visited Urgent care centre on February 2023
Review titled Samuel Johnson Community Hospital
Replied on 23 February 2023
Good afternoon, Sam. (Pals I.D-31522) It was very kind of you to take the time to write to the hospital; we are very pleased to hear that you had a positive experience and that you wish to express your grateful thanks to the staff on the Minor Injuries Department which you visited recently. We will forward your kind comments to the manager for The Minor Injuries Department , requesting they share it with all the staff. Thank you again for taking the time to write to the hospital, it is appreciated. Patient Advice and Liaison Service (PALS).
-
Review titled Excellent care
Rated 5 stars out of 5
by Anonymous - Posted on 18 February 2023
My visit to Minor Injuries unit today was comforting. Reception was extremely helpful and understanding followed by nursing care that made me feel so much better and confident in the treatment that I received. Well done NHS Thankyou
Visited Urgent care centre on February 2023
Review titled Samuel Johnson Community Hospital
Replied on 23 February 2023
Good Afternoon.- (Pals I.D-31524) It was very kind of you to take the time to write to the hospital; we are very pleased to hear that you had a positive experience and that you wish to express your grateful thanks to the staff on the Minor Injuries Department which you visited recently. We will forward your kind comments to the manager for the Minor Injuries Department, requesting they share it with all the staff. Thank you again for taking the time to write to the hospital, it is appreciated. Patient Advice and Liaison Service (PALS).
-
Review titled Reception
Rated 5 stars out of 5
by Anonymous - Posted on 06 January 2023
Would like to say the receptionist was talking to an older lady in front of myself who wasn't hearing well, telling her she must! wear a mask, fair comment....the receptionist had one on but only covering her chin. No smile or welcoming look from the receptionist, didnt even make eye contact with myself. Just a smile or showing an interest would help people feel more at ease ?
Visited Don't know on January 2023
Review titled Samuel Johnson Community Hospital
Replied on 19 January 2023
Good Morning, (PALS I.D-30712) Thank you for contacting the Trust about your recent experience within Samuel Johnson Hospital. I would firstly like to say that I am extremely sorry that you have had cause to complain. I appreciate that you will not have done so lightly, and I would like to thank you for bringing your concerns to our attention. Your feedback is valuable in assisting us to identify areas for improvement. I would like to invite you to contact the PALS office to discuss the matter further, please quote the ID reference above, and call us on 01332 785156. The PALS office is open Monday to Friday from 9:00 to 4.30. You can attend without a prior appointment during the office hours, or ring to make an appointment if it is more convenient to you. If you would prefer to email, please use the following address to write to and we will feedback the outcome from our investigations in due course; uhdb.contactpalsderby@nhs.net Patient Advice and Liaison Service (PALS).
-
Review titled Fantastic Service
Rated 5 stars out of 5
by Anonymous - Posted on 25 January 2023
I recently went to Samuel Johnson with what I thought was a minor infection. I was seen straight away by a wonderful Nurse. After my diagnosis, although I was happy with the treatment path, after further consideration, the Nurse referred me to straight to hospital alerting the on call Surgeon I was on my way. I was treated for a very bad infection immediately and I was very poorly. I am so grateful for the care and consideration I received from the Nurse from Samuel Johnson, without this I would have been in a considerable worse situation
Visited Gynaecology on January 2023
Review titled Samuel Johnson Community Hospital
Replied on 15 February 2023
Good Afternoon- Pals I.D-31339 It was very kind of you to take the time to write to the hospital; we are very pleased to hear that you had a positive experience and that you wish to express your grateful thanks to the staff at the Samuel Johnson Community Hospital which you visited recently. We will forward your kind comments to the manager for the Samuel Johnson Community Hospital requesting they share it with all the staff. Thank you again for taking the time to write to the hospital, it is appreciated. Patient Advice and Liaison Service (PALS).
-
Review titled Wonderful Service
Rated 5 stars out of 5
by Anonymous - Posted on 20 December 2022
I went along to the hospital because a wound was not healing and giving me cause for concern, and, my doctors' surgery is out of county. I was seen quickly and given proper care and attention. I cannot fault the staff or the service given. Thank you.
Visited Urgent care centre on December 2022
Review titled Samuel Johnson Community Hospital
Replied on 22 December 2022
Good Morning- Pals I.D-30218 It was very kind of you to take the time to write to the hospital; we are very pleased to hear that you had a positive experience and that you wish to express your grateful thanks to the staff at the Samuel Johnson Hospital which you visited recently. We will forward your kind comments to the manager for this department requesting they share it with all the staff. Thank you again for taking the time to write to the hospital, it is appreciated. Patient Advice and Liaison Service (PALS).
Information supplied by University Hospital of Derby and Burton NHS Foundation Trust