Scunthorpe General Hospital
Cliff Gardens, Scunthorpe, DN15 7BHContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Poor show
Rated 2 stars out of 5
by Anonymous - Posted on 20 December 2023
Recently had family in ward 17, Normally highly rate the care and compassion at Scunthorpe hospital but this time it's been an awful experience Family member went in with breathing difficulties, waited nearly 2 days to be admitted to a ward (obviously can't be helped) Once on a ward no communication from staff, no updates on health or any information in what was actually happening and what care was being received. Third day we arrived to find are family member had got a water infection.. having hallucinations for example seeing people that wasn't there and very confused to which we had to suggest to the nurses to test for a water infection as they just thought he was 'playing up'!!! We had nurses coming to do observation who told us 'this isn't actually my job I'm a band 2 nurse and it should be a band 3 nurses job!!.. just fills you with confidence... Overall attitude and respect to patients from staff was shocking
Visited Don't know on December 2023
Review titled Scunthorpe General Hospital
Replied on 21 December 2023
Good Afternoon, We're extremely sorry to hear of your family member's experience. We would really welcome having the opportunity to look into what happened and respond to the points you have raised. To enable us to investigate this further we need more detail about you, your family member and some way of contacting you. Please call 03033 306518 or email: nlg-tr.PALS@nhs.net and we will do all we can to help. Kind regards Simon Treacher Lead Nurse Patient Experience Northern Lincolnshire and Goole NHS Foundation Trust
Provided by Care opinion
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Review titled Caring staff in impressive new A&E department
Rated 5 stars out of 5
by Elizabeth Gregory - Posted on 17 November 2023
I visited A&E with my father yesterday .We only had to wait about ten minutes before he was seen . At each stage ,from triage to having tests , he was treated with dignity and a high level of care . Despite being a very busy unit dealing with such emergencies each member of staff exuded positivity and professionalism in the new A&E environment which supported this atmosphere . Little things added to this overall feeling of care , in a rare quiet moment , when we had been there several hours , one nurse brought me a cup of tea and biscuit , a small ,welcome gesture that made me feel cared for too . Thank you to all the team at A&E .
Visited Don't know on November 2023
Review titled Scunthorpe General Hospital
Replied on 20 November 2023
Good Morning Thank you for taking the time to share your positive feedback. I will ensure this is shared with the appropriate team(s). Kind regards Simon Treacher Lead Nurse Patient Experience Northern Lincolnshire and Goole NHS Foundation Trust
Provided by Care opinion
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Review titled learning difficulty
Rated 5 stars out of 5
by lee - Posted on 25 November 2023
Attended a&e today and straight through. I have a learning disability and they were brilliant. They explained everything and made sure i was comfortable and understood everything that was happening
Visited Major trauma on November 2023
Review titled Scunthorpe General Hospital
Replied on 28 November 2023
Good Evening Thank you for taking the time to share your positive feedback. I will ensure this is shared with the appropriate team(s). Kind regards Simon Treacher Lead Nurse Patient Experience Northern Lincolnshire and Goole NHS Foundation Trust
Provided by Care opinion
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Review titled Phlebotomy appointment
Rated 5 stars out of 5
by S Thomas - Posted on 22 November 2023
Accompanied my mother to her appointment today 22/11 Despite us not having the correct paperwork and my mother being uncooperative due to dementia the whole dept and nurses were amazing They went out of their way to accommodate mum and were so very kind to her I cannot thank them enough for their kindness
Visited Haematology on November 2023
Review titled Scunthorpe General Hospital
Replied on 24 November 2023
Good Evening Thank you for taking the time to share your positive feedback. I will ensure this is shared with the appropriate team(s). Kind regards Simon Treacher Lead Nurse Patient Experience Northern Lincolnshire and Goole NHS Foundation Trust
Provided by Care opinion
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Review titled Do not visit this hospital if you break a bone
by Anonymous - Posted on 25 July 2024
After a wrist fracture in Nov. 2023. and miscommunication between consultants, A and E I am now suffering with an extremely painful wrist and carpal tunnel syndrome. I feel pain everyday and this is all down to the poor care I received at this hospital. My life has changed for ever. This is second review Ihave left, first one not showing. Guess this wont show either. Whoever reads this I wish you could feel my pain.
Visited Orthopaedics on November 2023
Scunthorpe General Hospital has not yet replied.
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Review titled Absolute Superb Service
Rated 5 stars out of 5
by Spectre - Posted on 17 October 2023
I have had cause to visit Opthamology on 2 occasions over the past 2 weeks. In both instances the service and especially all the staff involved were outstanding. Very polite and professional together with communicating every thing that was being carried out. All the Nurses go above and beyond, you all should be extremely proud of yourselves, thank you very much.
Visited Ophthalmology on October 2023
Review titled Scunthorpe General Hospital
Replied on 25 October 2023
Good afternoon Thank you for taking the time to share your positive feedback. Kind regards Jo Loughborough Lead Nurse Patient Experience Northern Lincolnshire and Goole NHS Foundation Trust
Provided by Care opinion
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Review titled Such good care
Rated 5 stars out of 5
by Sara - Posted on 10 October 2023
I visited A and E this evening with my 11 year old daughter and a suspected broken finger. Staff were kind, knowledgeable and extremely professional. The nurse practitioner we saw couldn't have been more thorough and helpful. Thank you so much.
Visited General Medicine on October 2023
Review titled Scunthorpe General Hospital
Replied on 25 October 2023
Good afternoon Thank you for taking the time to share your positive feedback. Kind regards Jo Loughborough Lead Nurse Patient Experience Northern Lincolnshire and Goole NHS Foundation Trust
Provided by Care opinion
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Review titled Brilliant service
Rated 5 stars out of 5
by A Green - Posted on 06 September 2023
I visited the Ophthalmology department today for a review, the staff were very helpful and professional, all done in an hour, amazing. Thank you :-))
Visited Ophthalmology on September 2023
Review titled Scunthorpe General Hospital
Replied on 14 September 2023
Good afternoon Thank you for taking the time to share your positive feedback. I will ensure this is shared with the appropriate team. Kind regards Jo Loughborough Lead Nurse Patient Experience Northern Lincolnshire and Goole NHS Foundation Trust
Provided by Care opinion
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Review titled Excellent service
Rated 5 stars out of 5
by Francis Allison - Posted on 02 August 2023
Just had surgery at Goole General Hospital. The service was excellent. The staff excellent , kind and clear explanation given throughout.
Visited Ophthalmology on August 2023
Review titled Scunthorpe General Hospital
Replied on 25 August 2023
Good morning Thank you for taking the time to share your positive feedback. If you would like to share which Department you were seen in, I can ensure this is shared with the appropriate team. Kind regards Jo Loughborough Lead Nurse Patient Experience Northern Lincolnshire and Goole NHS Foundation Trust
Provided by Care opinion
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Review titled Great care
Rated 5 stars out of 5
by Deborah Loveday - Posted on 03 August 2023
I visited dermatology today for a mole removal , very nervous and already in pain with fibromyalgia. The lovely nurses and doctors were really friendly and informative of the procedure. Thank you so much for holding my hand and helping me get through it.
Visited Dermatology on August 2023
Review titled Scunthorpe General Hospital
Replied on 25 August 2023
Good morning Thank you for taking the time to share your positive feedback. I will ensure this is shared with the appropriate team. Kind regards Jo Loughborough Lead Nurse Patient Experience Northern Lincolnshire and Goole NHS Foundation Trust
Provided by Care opinion
Information supplied by Northern Lincolnshire and Goole NHS Foundation Trust