Sheffield Children's Hospital
Western Bank, Sheffield, South Yorkshire, S10 2THContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Amazing nurse
Rated 5 stars out of 5
by Janice - Posted on 17 April 2024
I love the nurse with black hair and she wears a hijab. She is quite short and wears a purple nurse outfit. She makes the experience of going to the hospital and medical daycare bearable. She treats me not like a patient but like a friend. She is also so kind and loving and was really nice to my mum.
Visited Children's & Adolescent Services on April 2024
Sheffield Children's Hospital has not yet replied.
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Review titled Amazing Experience
Rated 5 stars out of 5
by Jordanne Blagden - Posted on 09 March 2024
My son had his tonsils and adenoids removed he was a morning patient and I cannot thank all the nurses enough for how they cared for my baby when he was on the ward. The surgeon was so amazing you can’t tell my son has even had an operation with the way he was eating and playing as soon as he came around. But especially the way the anaesthetist and his team worked was so wonderful they instantly made me feel at ease with leaving my son in their hands. All of them were so friendly, so thoughtful and honestly the playful manner they gave my son his ‘web shooter’ just made a daunting moment such an incredible experience. I cannot and will not be able to thank you enough for that.
Visited Ear, Nose and Throat (ENT) specialist clinic on March 2024
Sheffield Children's Hospital has not yet replied.
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Review titled Poor
by Anonymous - Posted on 26 March 2024
Son has swollen glands, severe headaches and joint pains,has been running temperature. Was admitted last week got discharged on weekend. No improvement, swelling on the face getting worse, walking challenging due to pains, headaches getting worse. Came back to A&E 25.03.24, waiting to be seen by Medics since 19.15hrs its now 2.52am on 26.03.24. We have been next to be seen for the past 4 hours. Child has been on a couch since 19.15, we are getting close to 8hrs and no sign of Medics. Twice nurses came to take obs but not enquire if he require pain relief, so I have to give him medication from home. I am close to just give up but scared that this unexplained swollen glands, severe headaches might be something more serious. Initially they had suspected mumps and/or glandular fever, the test and swab came back negative twice. I am sure the doctors are busy but 8hrs wait is unjustified. It makes the experience horrible.
Visited Accident and emergency services on March 2024
Sheffield Children's Hospital has not yet replied.
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Review titled Excellent staff
Rated 5 stars out of 5
by Stefanie Barringer - Posted on 05 January 2024
My daughter was on the medical daypatient ward having bloods taken. She is autistic and has sensory issues and anxiety. She was so worried about the procedure. The nurses on the ward were so kind and compassionate. They put her at ease, they spoke to her so she understood what was happening at every stage, they took it slowly at her pace. She managed for the first time to have her blood taken which was totally down to the nurse. All the staff told her how well she had done and that she had been brave which made her feel so good about herself. She has got over her fear of having to come into hospital again because of the lovely staff. My daughter has been to the children’s hospital a lot and I always feel that the staff go above and beyond here
Visited Don't know on January 2024
Review titled Sheffield Children's Hospital
Replied on 09 January 2024
Thank you for taking the time to provide us with this fantastic feedback. I will ensure that the teams involved are made aware. Many thanks, Sarah PALS Manager Sheffield Children's Hospital scn-tr.pals@nhs.net
Provided by Care opinion
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Review titled Great staff, shame about cleanliness of waiting area
Rated 4 stars out of 5
by Anonymous - Posted on 16 January 2023
I had to take my son to A&E with a soaring temperature last night. We were seen within 2hrs, all the staff were excellent I cannot praise them enough. I was concerned however about the cleanliness of the waiting area. There were quite a lot of children with temperatures/bugs. The chairs and floors were covered with used tissues and cups etc.. the two hours I was there it was not cleaned. Even when a member of cleaning staff appeared, cups/tissues were removed from chairs, but that's it. The floor still covered in rubbish, no wiping down of surfaces. I was disappointed that in a place where infection control should be paramount, it was distinctly lacking. Such a shame when the actual care given to my son was exceptional
Visited Don't know on January 2023
Review titled Sheffield Children's Hospital
Replied on 09 January 2024
Thank you for providing this feedback. I am sorry to hear that the cleanliness of the A&E department fell short of what is expected. The feedback has been given to the service managers within the facilities team. If you would like to discuss this further, please email scn-tr.pals@nhs.net Many thanks, Sarah
Provided by Care opinion
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Review titled We would be in a much worse place without you
by kilojd96 - Posted on 10 March 2023
My 11-month-old son had a prolonged seizure. Yorkshire ambulance service attended and took him to Sheffield Children's Hospital. I was amazed at the way the paramedics were able to carry out their job effectively but also keep updating us about the situation and what they were doing. When we arrived at A&E the communication was just as good, every time a member of staff had a few seconds to spare they would come over to me and my partner to tell us what was happening. It really helped in a scary situation. We spent a night and day on ICU and you could tell it was extremely busy, the level of attention was not the same, but staff were clearly trying their best. We were transferred to Ward 5, where the staff were very attentive. My son celebrated his first birthday in hospital with meningitis, which was obviously upsetting for us in addition to everything else. The staff on the ward went above and beyond, surprising us with a birthday cake. We were so grateful for this little detail and all the care they gave to our son. On days when he was feeling a little better, my son wanted to crawl around and didn't like sitting still much. However, it was hard to find a space for him to do this. The floor was hard and he ended up slipping and hitting his mouth on the floor. The staff did provide some soft mats but a larger soft space (eg. carpet in the play room) would be my only suggested improvement. Since coming home we've had to attend A&E several times or call 111 and although it's been exceptionally busy the staff have always made time to provide thorough care and even on occasions where it was only reassurance that was needed. Thank you so much to all the amazing staff at Sheffield Children's Hospital and Yorkshire Ambulance Service. We would be in a much worse place without you.
Visited December 2022
Provided by Care opinion
Sheffield Children's Hospital has not yet replied.
Information supplied by Sheffield Children's NHS Foundation Trust