Shotley Bridge Hospital
Shotley Bridge Hospital, Shotley Bridge, Consett, County Durham, DH8 0NBContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Community cardiology team ⭐️⭐️⭐️⭐️⭐️
Rated 5 stars out of 5
by Grateful family - Posted on 05 July 2024
Following a heart attack & 4 cardiac stents earlier this year my husband was referred to the community team for follow up care and rehab. He was initially very anxious due to his newly diagnosed cardiac disease, but this team are brilliant at rehabilitating and rebuilding their patients confidence levels. The staff are incredibly friendly, sympathetic and extremely knowledgeable and found a way to make my husband feel like himself again. He was enrolled on twelve rehab sessions, which were held twice weekly in Stanley, and the trainer and nurses were incredible every session and made the whole process enjoyable. What a great team, Thank You.
Visited Cardiology on July 2024
Shotley Bridge Hospital has not yet replied.
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Review titled Polite staff
Rated 4 stars out of 5
by Anonymous - Posted on 25 June 2024
Impressed with consultation and was taken in on time. Very quiet and relaxing department. My only issue was the cleanliness of the toilets. They were out dated and felt unclean. Rest of the hospital was airy and light
Visited Gynaecology on June 2024
Shotley Bridge Hospital has not yet replied.
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Review titled Poor Hygiene standards in main area of Hospital
Rated 3 stars out of 5
by Anonymous - Posted on 12 June 2024
Visited the unit on the 11th June with my Daughter. The public toilet was extremely dirty with soiled toilet seat, also there was no soap in the dispenser to wash hands. We visited 4 separate hand gel units around the hospital with no product in any of them. The main reception staff when I asked for a patient feedback form told me they did not have any and just to go online. On a very positive note the Colposcopy unit provided excellent care with a professional and friendly relaxed manner. As NHS staff I feel this needs to be highlighted as a matter of urgency in line with infection control issues.
Visited Don't know on June 2024
Shotley Bridge Hospital has not yet replied.
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Review titled Great care,polite staff
Rated 5 stars out of 5
by Isabel - Posted on 04 April 2024
When l was called for my x ray the gent showed me to changing room ,l had to change into the dreaded gown but before he left he told me a magic way to put on the gown ,wow so simple so easy thank you .
Visited Cardiology on April 2024
Shotley Bridge Hospital has not yet replied.
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Review titled Great out of hours care
Rated 5 stars out of 5
by HML - Posted on 15 March 2024
Phoned NHS111 on a Saturday morning as we had come away for the weekend but had forgotten one of my son's epilepsy meds. Doctor from Shotley Bridge Out of Hours services called us back within half an hour. They managed to find a supply of the medicine and issued us with a prescription which we collected from Shotley Bridge and took to Durham hospital. Got the meds by 11am. Very relieved and very grateful to the doctor for finding somewhere with a supply (it's a new drug so high street pharmacies don't stock it). They were sympathetic and didn't make me feel stupid for having forgotten to pack the medicine. Thanks for all your help.
Visited Urgent Treatment Centre on March 2024
Shotley Bridge Hospital has not yet replied.
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Review titled Outstanding care
Rated 5 stars out of 5
by Anonymous - Posted on 15 November 2023
I attended due to being in a lot of pain- saw by a lovely health professional and felt at ease straight away. The care, advice and treatment I received was fantastic
Visited Urgent Treatment Centre on November 2023
Shotley Bridge Hospital has not yet replied.
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Review titled Lovely staff, good experience
Rated 5 stars out of 5
by Lucy - Posted on 27 April 2023
After a horrendous experience at UHND (for a different issue) last week which is resulting in a serious complaint, I feel I have to feed back about a positive and excellent experience today at Shotley bridge hospital. I was here today for a pelvic scan (and also physio in a separate appointment which was also helpful). The staff were friendly, lovely, kind, professional, reassuring and explained the scan and that all was ok - a totally different experience to last week. I actually felt cared about today and what a huge difference this makes to me. Thankyou to the two staff who I’ve seen today for my scan (and also the physio), please send my thanks to them.
Visited Gynaecology on April 2023
Shotley Bridge Hospital has not yet replied.
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Review titled Exceptional care
Rated 5 stars out of 5
by Ann Meadowcroft - Posted on 08 November 2023
After a nasty fall and a severely broken wrist whilst visiting the area .Doctors and staff were all extremely helpful and kind
Visited Urgent Treatment Centre on April 2023
Shotley Bridge Hospital has not yet replied.
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Review titled Excellent care
Rated 5 stars out of 5
by Sheila - Posted on 31 January 2023
Many thanks for the excellent care and service I received at Shotley Bridge when I broke my wrist. From the appointment being made by 111, followed immediately by a call from Urgent Care to attend sooner, so that I would I would be able to have an Xray at Shotley before that department closed, the care could not have been better. I avoided A&E at Durham on a Friday evening and had excellent kind care from all staff with no waiting. Thanks also for the great service and care at the Plaster Room at Durham the following morning. I feel fortunate to have such service.
Visited Urgent Treatment Centre on January 2023
Shotley Bridge Hospital has not yet replied.
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Review titled Amazing staff
Rated 5 stars out of 5
by Marjorie - Posted on 22 December 2022
I was having a mole removed on the day surgery unit. The staff were kind and friendly they made me feel welcome and reassured. Nothing was too much trouble for them. I was kept informed at every stage of the procedure. Then given very clear instructions for after care. The set up that they use by giving patients their own room meant that my husband was also welcome to wait and felt very comfortable doing so. I would highly recommend this hospital to anyone.
Visited Plastic surgery on December 2022
Shotley Bridge Hospital has not yet replied.
Information supplied by County Durham and Darlington NHS Foundation Trust