Sittingbourne Memorial Hospital
Bell Road, Sittingbourne, Kent, ME10 4DTContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled A saddened patient
by A saddened NHS patient - Posted on 04 June 2024
I’ve always held the Memorial Hospital in very high regard. Over the years me and my family have always had the very best of care and treatment. In fact the whole family has had the best treatment over the years from all local NHS hospitals. Now, for the first time, my glowing view of NHS staff has been tarnished for ever. Having been directed by a fully qualified NHS doctor to visit the Memorial for treatment, I arrived with a friend and booked in with the cheerful, helpful reception staff. After over an hour and a half wait I was summoned. I won’t complain about the waiting time. It happens, not a big deal. We met the first medical worker. A little prickly in their manner, they suggested there was no need for the treatment suggested by a fully qualified NHS doctor. They referred me to a second medical worker. I’m not complaining about the “prickly” manner. We all have an off day. We arrived at the second room and were treated like stupid dim children being scolded by an irritable, overbearing head teacher. How dare we even breathe in the rarified air of this sacred space. We were told, in no uncertain terms, we were wasting everyone’s time. I mentioned we were referred by a fully qualified NHS doctor. We were overruled in a most insulting way. We left. A thoroughly wasted morning. Our treatment was just utterly disgraceful. I feel truly sad to state this.
Visited Minor surgery (e.g. removal of moles and skin lesions) - provided in-house on June 2024
Review titled Sittingbourne Memorial Hospital
Replied on 17 June 2024
Dear Anonymous, We are sorry that you had cause to complain regarding your experience at Sittingbourne Memorial Hospital. We would like to look further into your concerns but require more information, therefore would you please contact us on the below contact details, if you wish to, to enable us to do so. Best wishes, Patient Advice and Liaison Service (PALS) Kent Community Health NHS Foundation Trust Tel: 0800 030 4550 Email: kentchft.PALS@nhs.net Website: www.kentcht.nhs.uk
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Review titled A lesson to all hospitals
Rated 5 stars out of 5
by Alan - Posted on 12 June 2024
Polite and welcoming smiles from reception, then at orthopaedics, excellent manner from the Doctor and his nurse, more smiles at Xray. Starting to think I was in a private hospital by mistake. This is a lesson to all hospitals, does not matter how busy or stressed, there is always room for politeness and a smile. It makes a huge difference. Thanks to all.
Visited Orthopaedics on June 2024
Review titled Sittingbourne Memorial Hospital
Replied on 17 June 2024
Dear Alan, Thank you for taking the time to feedback to us. We are pleased to hear of your positive experience at Sittingbourne Hospital Your feedback will be passed onto the unit lead for sharing with the team. Best wishes Patient Advice and Liaison Service (PALS) Kent Community Health NHS Foundation Trust Tel: 0800 030 4550 Email: kentchft.PALS@nhs.net Website: www.kentcht.nhs.uk
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Review titled Horrible services
Rated 1 star out of 5
by Meena - Posted on 23 April 2024
Kept me waiting for 2 hours plus to get a wound dressing. When I went up to check with reception they said they don’t know how long I should wait. I was called in and then back out saying oh we will see if we find someone free to help you. Many patients came after me and got checked while I am still waiting. I understand that there might be overload but there should be limit on how long one should be kept on wait. I drove from other end and now missed half day work. And don’t even know if this will be even enough to get called in. Never visiting again.
Visited Urgent Treatment Centre on April 2024
Review titled Sittingbourne Memorial Hospital
Replied on 16 May 2024
Dear Meena, We are sorry that you had cause to complain regarding your experience at Sittingbourne Memorial Hospital. We would like to look further into your concerns but require more information, therefore would you please contact us on the below contact details, if you wish to, to enable us to do so. Best wishes, Patient Advice and Liaison Service (PALS) Kent Community Health NHS Foundation Trust Tel: 0800 030 4550 Email: kentchft.PALS@nhs.net Website: www.kentcht.nhs.uk
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Review titled Excellent service
Rated 5 stars out of 5
by Anonymous - Posted on 15 March 2024
All staff very friendly. I was booked in quickly. Had to wait to be seen by the Senior Nurse Practitioner but expected to wait on a Friday morning and was not an unacceptable length of time. She was amazing, very concerned and sympathetic. I was taken straight for an x ray and, after another short wait, was back with the Senior Nurse Practitioner for a diagnosis, medical advice and discharge. Every member of staff was thoughtful and helpful. Thank you receptionist, Senior Nurse Practitioner and the x ray team - all of you are wonderful.
Visited Urgent Treatment Centre on March 2024
Review titled Sittingbourne Memorial Hospital
Replied on 26 March 2024
Dear Anonymous, Thank you for taking the time to feedback to us. We are pleased to hear of your positive experience at the Urgent Treatment Centre Your feedback will be passed onto the unit lead for sharing with the team. Best wishes Patient Advice and Liaison Service (PALS) Kent Community Health NHS Foundation Trust Tel: 0800 030 4550 Email: kentchft.PALS@nhs.net Website: www.kentcht.nhs.uk
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Review titled Shocking service
Rated 1 star out of 5
by Anonymous - Posted on 20 February 2024
My partner went to get a new X-ray done after the swelling on his hand had gone down after an accident and was refused care. He was made to wait over half an hour to be told they would not X-ray his hand and sent him on his way. He complained about the pain and discomfort and was not given any advice or help. Absolutely appalling.
Visited Don't know on February 2024
Review titled Sittingbourne Memorial Hospital
Replied on 12 March 2024
Dear Anonymous, We are sorry that you had cause to complain regarding your experience at Sittingbourne Memorial Hospital. We would like to look further into your concerns but require more information, therefore would you please contact us on the below contact details, if you wish to, to enable us to do so. Best wishes, Patient Advice and Liaison Service (PALS) Kent Community Health NHS Foundation Trust Tel: 0800 030 4550 Email: kentchft.PALS@nhs.net Website: www.kentcht.nhs.uk
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Review titled Extremely poor care and lack of knowledge
Rated 1 star out of 5
by Anonymous - Posted on 25 August 2023
Department was operating on an immediate assessment basis but no treatment. This is not safe or effective. I went there with shoulder pain following a seizure and told this was chronic and should contact my neurologist due to my ‘fit’ and pain. I was advised I needed to see a doctor and was told that no I couldn’t have an x ray to check if my shoulder was in place as it dislocates / subluxes regularly and the department was at full capacity. My shoulder went back into place onto the way home and I will not be visiting this department again, also comments made were quite offensive. Education is needed on injuries that occur from seizures.
Visited Urgent Treatment Centre on August 2023
Review titled Sittingbourne Memorial Hospital
Replied on 06 September 2023
Dear Anonymous, We are sorry that you had cause to complain regarding your experience at Sittingbourne Memorial Hospital. We would like to look further into your concerns but require more information, therefore would you please contact us on the below contact details, if you wish to, to enable us to do so. Best wishes, Patient Advice and Liaison Service (PALS) Kent Community Health NHS Foundation Trust Tel: 0800 030 4550 Email: kentchft.PALS@nhs.net Website: www.kentcht.nhs.uk
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Review titled Super service
Rated 5 stars out of 5
by Anonymous - Posted on 13 March 2023
Just seen an absolutely fantastic triage clinician in the minor injuries dept for my daughter and her fractured hand. He was professional, amusing and very helpful.
Visited Don't know on March 2023
Review titled Sittingbourne Memorial Hospital
Replied on 15 March 2023
Dear Anonymous, Thank you for your positive feedback regarding the clinician you saw at the MIU. I hope your daughter is feeling better. Your feedback will be shared with the team lead. Kind Regards Patient Advice and Liaison Service(PALS) Kent Community Health NHS Foundation Trust
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Review titled There is no urgent care centre
Rated 3 stars out of 5
by Anonymous - Posted on 14 October 2022
We went to this hospital for the urgent care centre mentioned on this website. But the receptionist said there is no urgent care centre, there are no doctors there, only nurses. So don't go expecting a walk in service, there is nothing.
Visited Urgent care centre on October 2022
Review titled Sittingbourne Memorial Hospital
Replied on 16 November 2022
Hello Anonymous, Thank you for taking the time to feedback to us. We do have an MIU at this location and we offer a walk-in service. However, we advise you to call NHS 111 before you travel to make sure you are directed to the most appropriate service for you. We may direct you to another service if we are unable to treat you. We would like to look further into your concerns, therefore would you please contact us on the below contact details, if you wish to, to enable us to do so. Best wishes, Patient Advice and Liaison Service (PALS) Kent Community Health NHS Foundation Trust Tel: 0800 030 4550 Email: kentchft.PALS@nhs.net Website: www.kentcht.nhs.uk
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Review titled Great Practice
Rated 5 stars out of 5
by valerie Jeannette way - Posted on 22 August 2022
I visited the memorial hospital on Thursday 08/22. I had a fall, split my lip. I was seen by two members of your staff and given excellent care and advised to visit Medway as my blood pressure was very high. I was at Medway for 10 hours having several blood pressures taken and a blood test , given tablets until my blood pressure was normal. I would like to thank all the staff at the memorial and Medways for being so kind to me. Regards Valerie
Visited Don't know on August 2022
Review titled Sittingbourne Memorial Hospital
Replied on 16 November 2022
Hello Valerie, Thank you for taking the time to feedback to us. We are pleased to hear of your positive experience at the MIU Your feedback will be passed onto the unit lead for sharing with the team. Best wishes Patient Advice and Liaison Service (PALS) Kent Community Health NHS Foundation Trust Tel: 0800 030 4550 Email: kentchft.PALS@nhs.net Website: www.kentcht.nhs.uk
Information supplied by Kent Community Health NHS Foundation Trust