Skegness and District General Hospital
Dorothy Avenue, Skegness, Lincolnshire, PE25 2BSContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Amazing staff
Rated 5 stars out of 5
by Connie - Posted on 21 February 2024
I got a appointment at the urgent care via 111 for my 5 year old daughter. All staff we came into contact with were amazing. They were all cheerful and helpful. We were seen and sorted within 20 mins. Couldn't recommended this facility enough. Thank you very much.
Visited Urgent Treatment Centre on February 2024
Review titled Skegness and District General Hospital
Replied on 07 March 2024
Thank you for taking the time to leave feedback following your visit to Skegness Urgent Treatment Centre. We are pleased to read you felt the staff were amazing, cheerful and helpful. Your kind comments will be passed to the service. Thank you!
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Review titled Fantastic apart from one person
Rated 2 stars out of 5
by Ross H - Posted on 03 January 2024
My mother was admitted after a fall with a broken humerus and, as she had been in a ward at Skegness in the past, she was slightly looking forward to it as her last experience was most positive. She is in her late 80s, disabled in full movement after a stroke and a therapy nurse wanted to send her home on Christmas Eve with the broken humerus less than two weeks old and when she could not stand due to balance and the pain in her shoulder and was expecting her to sit in bed or a chair and not mover until four times a day when a helper would go in to help her. Telephone communications from the hospital was ok but I managed to get the ward email address and my emails remained unanswered as, I guess, they did not want to create proof in answering my concerns as to their safeguarding commitments. Clearly Lincolnshire is at the bottom of the healthcare post code lottery and if you are reading this an have a relative who will potentially need home carers, I strongly advise you to read up on your rights very quickly. My mother is now in a care home receiving very good care whilst she recovers.
Visited Don't know on December 2023
Review titled Skegness and District General Hospital
Replied on 04 January 2024
Dear Ross, Thank you for providing your feedback regarding your mothers care at Skegness Hospital. I am sorry to hear that the experience was not how you would have expected. If you would like us to look into this further please contact the PALS team on 0300 123 9553 or email LHNT.LincsPALS@nhs.net.
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Review titled Outstanding service
Rated 5 stars out of 5
by Terry Corley - Posted on 07 November 2023
Brilliant physio lady helped me with good honest professional information and advice, since my condition started some years ago o one person has been as Informative as the lady today, the lady on reception was very nice and helpful
Visited Physiotherapy on November 2023
Review titled Skegness and District General Hospital
Replied on 09 November 2023
Dear Terry, Thank you for taking the time to leave feedback following your recent visit to Skegness Hospital. We are pleased to read that you found the staff brilliant and helpful. Your comments will be passed to the team involved as its always rewarding to receive such positive feedback, thank you.
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Review titled Never have we felt so disrespected or helpless
by Compasionandcare1062 - Posted on 17 November 2023
This is the worst hospital that we have ever been to - we've found the nurses on Gloucester ward so rude, no bedside manner, with no compassion or dignity towards the patient. Breakfast missed, didn’t have time to serve afternoon tea, wouldn’t answer the bell to let us in for visits, patients were just left for hrs, medication not given at the correct times, no plan was ever followed through, would not talk to family members unless we asked what was going on. Never have we felt so disrespected or helpless in trying to get help for our family member - please remember that this patient is someone’s mother or grandmother. I hope that your family member would be treated in this way.
Visited November 2023
Provided by Care opinion
Review titled Skegness and District General Hospital
Replied on 20 November 2023
Thank you for taking the time to leave feedback following your visit and stay in Gloucester Ward, Skegness Hospital. I am sorry to read that you felt so disrespected and helpless whilst trying to get help for your family member, as that is not how we would expect anyone to be treated. If you could please contact the PALS Team on 0300 1239553 or email LHNT.Lincspals@nhs.net to give us the opportunity to look into your experience.
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Review titled Great practice
Rated 5 stars out of 5
by Jayne corner - Posted on 22 November 2023
I went to Skegness urgent care having been referred by 111. The care I received was brilliant I was diagnosed with kidney infection and in extreme pain the care I received was brilliant.
Visited Urgent Treatment Centre on November 2023
Review titled Skegness and District General Hospital
Replied on 04 December 2023
Dear Jayne, Thank you for taking the time to leave feedback following your visit to Skegness Hospital. I am pleased to hear that the care you received was brilliant and will pass your positive comments to the team involved. Thank you!
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Review titled Unhygienic
Rated 2 stars out of 5
by Anonymous - Posted on 12 September 2023
Went in to a small room for an assessment, consultant introduced himself then turned his head and started coughing, no attempt to cover his mouth just 2 feet from me. As covid is ever present and I am valuable, though he was very u professional
Visited General Medicine on September 2023
Review titled Skegness and District General Hospital
Replied on 18 September 2023
Thank you for taking the time to leave feedback following your visit to Skegness Urgent Treatment Centre. I am sorry that the consultant was coughing during your attendance. If you would like us to look into this further, please could you contact PALS on 0300 1239553 or email us on LHNT.Lincspals@nhs.net
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Review titled Very Helpful
Rated 5 stars out of 5
by Alan Stead - Posted on 03 August 2023
Needed to have my dressing changed on my legs , and found everyone from the Reception Team , to the Nursing Staff Really helpful . Many Thanks for your Help, much appreciated
Visited Urgent Treatment Centre on August 2023
Review titled Skegness and District General Hospital
Replied on 05 February 2024
Thank you for taking the time to leave feedback following your visit to Skegness Hospital. I am pleased to hear that you found all the staff very helpful. I will pass your positive comments to the team involved. Thank you!
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Review titled Overall positive
Rated 3 stars out of 5
by Anonymous - Posted on 03 July 2023
Was told off for not going to Boston hospital despite being advised by 999 dispatcher. Hospital itself is clean tidy & functioning. Family barely acknowledged and views / insight weren't welcomed. Fast triage and tests. Care was effective but wouldn't say compassionate.
Visited Urgent Treatment Centre on July 2023
Review titled Skegness and District General Hospital
Replied on 11 July 2023
Thank you for taking the time to contact us following your visit to Skegness Urgent Treatment Centre. I am sorry to hear that you did not find the service compassionate and your views not welcomed. If you wish to discuss your experience in more detail could you please contact our PALS team on LHNT.LincsPALS@nhs.net or freephone 0300 123 9553 and they will be able to assist you.
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Review titled Staff & patients not wearing masks
Rated 1 star out of 5
by Anonymous - Posted on 17 May 2023
Skegness hospital was a great little hospital. Standards have dropped considerably. Covid is a real risk for many people, including myself. I do not feel safe attending this hospital if masks are not being worn. I am so worried about what I will do in a real emergency. Come on Skegness you are better than this, don't follow guidance from suits, follow the science. Covid is airborne, don't risk the lives of those that need help.
Visited Urgent Treatment Centre on May 2023
Review titled Skegness and District General Hospital
Replied on 05 February 2024
Thank you for providing your feedback regarding your care at Skegness Hospital. I am sorry to hear that the experience was not how you would have expected. If you would like us to look into this further please contact the PALS team on 0300 123 9553 or email LHNT.LincsPALS@nhs.net.
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Review titled Amazing service
Rated 5 stars out of 5
by Ruth Sorrell - Posted on 24 April 2023
I have needed to visit on 2 consecutive days and cannot praise this urgent care center enough. The system is organized and efficient, all staff are kind, thoughtful and knowledgeable. This is how the NHS used to be and should be considered the perfect model for future centers.
Visited Urgent Treatment Centre on April 2023
Review titled Skegness and District General Hospital
Replied on 20 December 2023
Thank you for taking the time to leave feedback following your visit to Skegness Urgent Treatment Centre. I am pleased to hear that you found the system organised and efficient, and the staff kind and knowledgeable. I will pass your positive comments to the team involved. Thank you!
Information supplied by Lincolnshire Community Health Services NHS Trust