Solihull Hospital
Lode Lane, Solihull, West Midlands, B91 2JLContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Unsatisfactory arrangements for car parking
Rated 3 stars out of 5
by John Fontaine - Posted on 16 December 2024
On Monday 16 December I took a relative for an appointment at the Urology department. I arrived at about 11.00am and entered the main car park. The barriers were up and no tickets were being issued. After the appointment, on enquiring at the security office I was told that I would have to queue at the one available office, to pay and receive a ticket to exit. There were at least 50 people in the queue, stretching across the car park and exit road. I had to queue for 20 minutes, in bad weather, to receive a ticket. This is unacceptable. I have never been to Solihull Hospital before, but I hope that the system is being addressed urgently. I have visited other hospitals where a “pay on exit” system operates effectively, entering the car registration which was scanned by camera on entry, paying the required fee, and receiving a ticket to exit. Please add this to what must be a large number of complaints, in the hope that the parking ticket issue can be remedied as soon as possible. There were many patients and visitors in the queue, having a very unpleasant experience.
Visited General Surgery on December 2024
Solihull Hospital has not yet replied.
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Review titled Brilliant staff
Rated 5 stars out of 5
by Louise - Posted on 18 December 2024
I visited the Women's Health department at Solihull hospital today (18/12) for a hysteroscopy. Having worked as a HCA in another hospital in the same department I was fully aware of the procedure and how some women find it difficult to go through. I built myself up to expect a lot of pain and discomfort but I really shouldn't have worried. The doctor and HCA were really chatty and made me feel as comfortable as possible. There was a little discomfort, as expected but it was not what I had built it up to be. I just wanted to say thank you to the team and hope you all have a lovely Christmas! Louise.
Visited Gynaecology on December 2024
Solihull Hospital has not yet replied.
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Review titled Fantastic service
Rated 5 stars out of 5
by Anonymous - Posted on 24 December 2024
I took my son to the UTC at Solihull hospital. We were seen quickly. The waiting area was spotless and comfortable. The reception team were pleasant enough, not very friendly but they literally just did there job without any pleasantries, which was fine because the rest of the experience was fantastic. The HCA 'D' was lovely. She noticed my sons lanyard showing he was autistic and spoke to him a way that was befitting for him. She made him feel very comfortable. The ANP 'A' was so nice. She explained everything, sent us for an x ray and we seen again really quickly She explained the x ray to my son and the plan of treatment and care for his broken finger. The whole experience was really smooth and didnt take long at all. The environment was spotless and clean. What a refreshing change. Thank you so much
Visited Urgent Treatment Centre on December 2024
Solihull Hospital has not yet replied.
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Review titled CT scan using dye
Rated 5 stars out of 5
by Ellen Coker - Posted on 04 November 2024
I felt so comfortable throughout this treatment everyone was so so nice - I don’t have much of a medical background so I am pretty clueless of what is going on in my body at the moment. Cannot thanks everyone on the day I attended for their patient care - thank you so much 😊 and
Visited Don't know on October 2024
Solihull Hospital has not yet replied.
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Review titled Excellent
Rated 4 stars out of 5
by M Sprason - Posted on 29 October 2024
Took my elderly father in for surgery this morning - the Elective Surgery Team could not have been more helpful or accommodating. Everyone was friendly, everything was organised and calm and it was nice to meet the surgical staff. Once all the necessary checks and paperwork were done, felt very comfortable leaving him in their care.
Visited Urology on October 2024
Solihull Hospital has not yet replied.
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Review titled A friendly place
Rated 5 stars out of 5
by Anonymous - Posted on 10 October 2024
My 89 year old mum had an appointment with the respiratory team. She was worried about the outcome of chest xrays and CT scan fearing the worst. The consultant and lung CNS immediately put her at ease, took time to explain her results, gave options and listened to what she had to say. We came away from the appointment with mum feeling reassured and clear about what her choices are. Thank you so much.
Visited Respiratory Medicine on October 2024
Review titled Solihull Hospital
Replied on 14 October 2024
Dear Relative Thank you so much for taking the time to provide feedback about Solihull Hospital. We are delighted to hear about the excellent care your mother received during her respiratory appointment - in particular that the consultant and CNS were so reassuring, explained everything in detail, provided options and listened to what your mother had to say. If you would like to provide any more information or further feedback about your mother's experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
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Review titled Thank you Arthroplasty outreach team
Rated 4 stars out of 5
by Phill Brown - Posted on 30 September 2024
I would like to praise & thank members of the Arthroplasty outreach team based at Solihull hospital. Since having a knee replacement 2 weeks ago I have been provided with support from members of the team.. They have been supportive, knowledgeable, helpful & encouraging. I couldn't fault them. Well done to those involved and a big thank you.
Visited Don't know on September 2024
Review titled Solihull Hospital
Replied on 14 October 2024
Dear Phill Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the slightly delayed response. We are delighted to hear about the excellent support you've been receiving from the Arthroplasty outreach team and that they've been so knowledgeable, helpful and encouraging. We'd be interested in hearing about this in more detail and potentially gathering a patient story to use in staff training and other meetings as an example of best practice, if this is something you're interested in please contact patientexperience@uhb.nhs.uk and we can arrange to discuss further. And if you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
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Review titled Excellent Hospital
Rated 5 stars out of 5
by Robert Read - Posted on 05 September 2024
Many thanks to all the kind staff who looked after me today in the day care dept for my biopsy.Good old NHS I say.best wishes and God bless you all .
Visited Urology on September 2024
Review titled Solihull Hospital
Replied on 19 September 2024
Dear Robert Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the slightly delayed response. We are delighted to hear about the excellent care you received when you came in for your biopsy. If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
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Review titled Excellent treatment and practice
Rated 5 stars out of 5
by Anonymous - Posted on 07 August 2024
On 2nd August, I underwent a robotic prostatectomy at Solihull Hospital which went well. I was able to return home the following afternoon. I would like thank all the staff that have been involved in my case in arranging scans and tests etc, the surgeons who performed the operation and the nursing staff who looked after me in ward 12 after the operation. Their professionalism, skills and caring was magnificent and reflected the best of our great NHS. Thank you so much.
Visited Urology on August 2024
Review titled Solihull Hospital
Replied on 23 August 2024
Dear Patient Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the delayed response. We are delighted to hear about the excellent care you've received when undergoing robotic prostatectomy and your inpatient stay on Ward 12 afterwards. If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
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Review titled Recent operation
Rated 5 stars out of 5
by Martin Broomhall - Posted on 24 August 2024
I cannot praise all of the staff with any exception enough, they were so kind and helpful , respectful and professional. They all worked so very hard to achieve outstanding results. You could not have better care in any private hospital. Everywhere kept spotless again by such lovely hard working people. Food of a very high standard. Please also give my thanks to the nurses on placement they again were exceptional. I cannot praise the care I received enough. Thank you all on Ward 12. You are nothing short of earth Angels!
Visited General Surgery on August 2024
Review titled Solihull Hospital
Replied on 19 September 2024
Dear Martin Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the delayed response. We are delighted to hear about the excellent care you received on Ward 12 and that staff were so kind, helpful, respectful and professional. We're also really pleased to hear that the environment was so clean and that the food was of a very high standard. If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
Information supplied by Heart Of England NHS Foundation Trust