Solihull Hospital
Lode Lane, Solihull, West Midlands, B91 2JLContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled A good experience
Rated 5 stars out of 5
by riba begum - Posted on 29 January 2024
Had a pre assessment and we were late (half hour late) as coming from over an hour away. The nurse that saw us was so nice, not once did she make us feel stupid or that we were an inconvenience. Saw us with a smile and gave us all the time that we needed did not rush us at all. Wish I could remember her name .
Visited Urology on January 2024
Review titled Solihull Hospital
Replied on 12 February 2024
Dear Riba Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the slightly delayed response. We are delighted to hear about the excellent care you received at your pre-assessment appointment and that the nurse looking after you was so patient and supportive. If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
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Review titled Thank you
Rated 5 stars out of 5
by Eddy Ankrett - Posted on 23 January 2024
I have been today to have an injection in my left neovascular. And I wanted to immediately write to thank all staff.. especially the nurses on the front line.. I have to say from a routine trip to Specsavers and then the speed and care shown by all in the ophthalmology dept, which was and is truly amazing.. This is truly the nhs at its best ..! Please thank all the staff by sending this email and if you ever need a video testimonial I am always ready Thank you
Visited Ophthalmology on January 2024
Review titled Solihull Hospital
Replied on 29 January 2024
Dear Eddy Thank you so much for taking the time to provide feedback about Solihull Hospital. We are delighted to hear about the excellent care you've been receiving from the opthalmology team. We'd definitely be interested in hearing about this in more detail and potentially gathering a patient/relative story to use in staff training and other meetings as an example of best practice, if this is something you're interested in please contact patientexperience@uhb.nhs.uk and we can arrange to discuss further. Best Wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
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Review titled Brilliant!
Rated 5 stars out of 5
by Jean - Posted on 15 January 2024
I have nothing but praise for my experience at Solihull Hospital. From my initial consultation to surgery today, the process has been flawless. I have been involved every step of the way with my treatment, all aspects have been thoroughly discussed and all fears allayed. The staff at all stages have been so knowledgeable, kind and caring, a real testament of the quality of treatment and care at Solihull. Thank you!
Visited Plastic surgery on January 2024
Review titled Solihull Hospital
Replied on 17 January 2024
Dear Jean Thank you so much for taking the time to provide feedback about Solihull Hospital. We are delighted to hear about the excellent care you received beforea nd during your recent surgery and that staff have been so reassuring, informative, knowledgeable, kind and caring. Your kind words have been forwarded to senior staff to share with the department, if you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
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Review titled Terrible carpark facilities
Rated 3 stars out of 5
by Anonymous - Posted on 22 January 2024
Once again the Solihull barrier ticket machine entrance wasn't working we had to go to main reception. It's been broken in & off for ages. Also the payment machine sometimes accepts card only and other times cash only or the North entrance one isn't working or the south entrance isn't. What are we paying our parking charges for.
Visited Don't know on January 2024
Review titled Solihull Hospital
Replied on 29 January 2024
Dear Patient Thank you for taking the time to provide feedback about Solihull Hospital. We are really sorry to hear that you you have encountered serious issues with the car parking machines. We are keen to listen to your concerns in more detail and to try and remedy the problem. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern Best wishes James Cunningham Patient Experience Officer at UHB
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Review titled Great Hispital
Rated 5 stars out of 5
by Keith Rowbottom - Posted on 07 January 2024
I just got home from having my prostate removed using robotic surgery. The whole experience from the scans, biopsies, information and of course the final procedure has been first class. All Staff from top to bottom are friendly and caring both night and day. My son has to go monthly to the anti coagulant clinic and if his appointment is at 10am then he gets done at 10am. All my appointments during the build up to the surgery were always on time and informative. cannot speak highly enough of this hospital and I’m so glad it’s only 10 minutes away. Nobody wants to go to hospital but at Solihull you are in safe hands. Ten out of ten in all aspects.
Visited Urology on January 2024
Review titled Solihull Hospital
Replied on 17 January 2024
Dear Keith Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the delayed response. We are delighted to hear about the excellent care you and your son have been receiving - both before and during your procedure to have your prostate removed and at your son's monthly appointments at the anticoagulant clinic. Your kind words have been forwarded to senior staff to share with the department, if you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
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Review titled Amazing staff!
Rated 5 stars out of 5
by Sue May - Posted on 02 December 2023
The staff were so reassuring and kind and took the fear out of my procedure. Everyone doctors and nurses explained everything clearly. The sandwich tea and biscuits were most welcome in recovery. Thankyou one and all. You couldn’t have done more.
Visited Diagnostic Endoscopy on December 2023
Review titled Solihull Hospital
Replied on 11 December 2023
Dear Patient Thank you so much for taking the time to provide feedback about Solihull Hospital – apologies for the slightly delayed response. We are delighted to hear about the excellent care you received during your procedure and how clearly everything was explained to you, plus the sandwich, tea and biscuits in recovery! If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Facilitator at University Hospitals Birmingham
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Review titled A credit to the NHS
Rated 5 stars out of 5
by Derek Lee - Posted on 22 February 2024
From having my Prostatectomy to catherter removal after a complication down to another hospital, I cannot fault the amazing people from top to bottom at this hospital. I am forever grateful for your professionalism and empathy. Many thanks to you all
Visited Urology on December 2023
Review titled Solihull Hospital
Replied on 21 March 2024
Dear Derek Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the delayed response but there was an issue with the website that stopped us responding for a bit. We are really pleased to hear that the care you received during your prostatectomy and catheter removal was so good and staff showed such professionalism and empathy. If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
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Review titled Administration is appalling
Rated 3 stars out of 5
by Anonymous - Posted on 06 November 2023
Every appointment is rearranged at least twice. Complete failure to understand that housebound elderly patients rely on relatives to arrange time off work to bring them - swopping and changing this is not always easy and this department's appointment booking/admin is high-handed, disorganised and inconsiderate. Have also attended unnecessary 'double-booked' appointments. Admin staff have no understanding of the procedures being booked, urgency or otherwise. On the plus side the medical staff seem very competent and reassuring.
Visited Ophthalmology on October 2023
Review titled Solihull Hospital
Replied on 08 November 2023
Dear relative Thank you for taking the time to provide feedback about Solihull Hospital. We are really sorry to hear that your experience has been such a poor one and there have been so many difficulties with appointments but also pleased to hear that the medical staff you've encountered are so competent and reassuring. We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern Best wishes James Cunningham Patient Experience Facilitator at UHB
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Review titled Wonderful care
Rated 5 stars out of 5
by Derek Lambert - Posted on 23 October 2023
I attended Solihull Hospital for an operation and have to say I was very impressed. The staff that I interacted with were all so friendly and at the same time professional. Please thank your staff and colleagues for making what could have been a stressful ordeal a pleasant experience.
Visited General Surgery on October 2023
Review titled Solihull Hospital
Replied on 08 November 2023
Dear Derek Thank you so much for taking the time to provide feedback about Solihull Hospital – apologies for the slightly delayed response. We are delighted to hear about the excellent care you received during your recent operation and that the staff were so friendly and professional. If you would like to give us more information so we can inform the staff members involved please contact patientexperience@uhb.nhs.uk and we can make the necessary arrangements. Best Wishes James Cunningham Patient Experience Facilitator at University Hospitals Birmingham
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Review titled Fantastic Department
Rated 5 stars out of 5
by Anonymous - Posted on 23 October 2023
I have had several Ct scans over last few years professionally dealt with from reception to radiology staff made me feel very confident and relaxed . Fantastic department.
Visited Don't know on October 2023
Review titled Solihull Hospital
Replied on 08 November 2023
Dear Patient Thank you so much for taking the time to provide feedback about Solihull Hospital – apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues in imaging department. Your kind words have been forwarded to senior staff to share with the department, if you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Facilitator at University Hospitals Birmingham
Information supplied by Heart Of England NHS Foundation Trust