Solihull Hospital
Lode Lane, Solihull, West Midlands, B91 2JLContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Solihull Hospital.
Reviews
-
Review titled Thank you Arthroplasty outreach team
Rated 4 stars out of 5
by Phill Brown - Posted on 30 September 2024
I would like to praise & thank members of the Arthroplasty outreach team based at Solihull hospital. Since having a knee replacement 2 weeks ago I have been provided with support from members of the team.. They have been supportive, knowledgeable, helpful & encouraging. I couldn't fault them. Well done to those involved and a big thank you.
Visited Don't know on September 2024
Review titled Solihull Hospital
Replied on 14 October 2024
Dear Phill Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the slightly delayed response. We are delighted to hear about the excellent support you've been receiving from the Arthroplasty outreach team and that they've been so knowledgeable, helpful and encouraging. We'd be interested in hearing about this in more detail and potentially gathering a patient story to use in staff training and other meetings as an example of best practice, if this is something you're interested in please contact patientexperience@uhb.nhs.uk and we can arrange to discuss further. And if you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
-
Review titled Excellent Hospital
Rated 5 stars out of 5
by Robert Read - Posted on 05 September 2024
Many thanks to all the kind staff who looked after me today in the day care dept for my biopsy.Good old NHS I say.best wishes and God bless you all .
Visited Urology on September 2024
Review titled Solihull Hospital
Replied on 19 September 2024
Dear Robert Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the slightly delayed response. We are delighted to hear about the excellent care you received when you came in for your biopsy. If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
-
Review titled Excellent treatment and practice
Rated 5 stars out of 5
by Anonymous - Posted on 07 August 2024
On 2nd August, I underwent a robotic prostatectomy at Solihull Hospital which went well. I was able to return home the following afternoon. I would like thank all the staff that have been involved in my case in arranging scans and tests etc, the surgeons who performed the operation and the nursing staff who looked after me in ward 12 after the operation. Their professionalism, skills and caring was magnificent and reflected the best of our great NHS. Thank you so much.
Visited Urology on August 2024
Review titled Solihull Hospital
Replied on 23 August 2024
Dear Patient Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the delayed response. We are delighted to hear about the excellent care you've received when undergoing robotic prostatectomy and your inpatient stay on Ward 12 afterwards. If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
-
Review titled Recent operation
Rated 5 stars out of 5
by Martin Broomhall - Posted on 24 August 2024
I cannot praise all of the staff with any exception enough, they were so kind and helpful , respectful and professional. They all worked so very hard to achieve outstanding results. You could not have better care in any private hospital. Everywhere kept spotless again by such lovely hard working people. Food of a very high standard. Please also give my thanks to the nurses on placement they again were exceptional. I cannot praise the care I received enough. Thank you all on Ward 12. You are nothing short of earth Angels!
Visited General Surgery on August 2024
Review titled Solihull Hospital
Replied on 19 September 2024
Dear Martin Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the delayed response. We are delighted to hear about the excellent care you received on Ward 12 and that staff were so kind, helpful, respectful and professional. We're also really pleased to hear that the environment was so clean and that the food was of a very high standard. If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
-
Review titled Great professional service
Rated 5 stars out of 5
by Anonymous - Posted on 13 August 2024
Having recently successfully undergone robotic prostatectomy at Solihull on 2nd August, (and thank you to all the staff involved in the tests and surgery), I attended the Urology hub this morning for catheter removal. In keeping with the service that I have received throughout this process the staff were friendly, re-assuring and highly professional and are a credit to the hospital and NHS. Thank you so much
Visited Urology on August 2024
Review titled Solihull Hospital
Replied on 23 August 2024
Dear Patient Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the delayed response. We are delighted to hear about the excellent care you've received when undergoing robotic prostatectomy and visiting the Urology hub and that staff have been friendly, reassuring and highly professional. We'd be interested in hearing about this in more detail and potentially gathering a patient story to use in staff training and other meetings as an example of best practice, if this is something you're interested in please contact patientexperience@uhb.nhs.uk and we can arrange to discuss further. And if you would like to provide any more written information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
-
Review titled Brilliant hospital.had 2 major
Rated 5 stars out of 5
by Philip bayliss - Posted on 18 August 2024
Had 2 major ops and 3months chemo previously.today 8/15am had colonoscopy.the whole team as before were friendly.kind and totaly proffesional.i have been so lucky for the treatment received from consultants and all other staff.truly worth there weight in gold.many many thanks.
Visited Diagnostic Endoscopy on August 2024
Review titled Solihull Hospital
Replied on 23 August 2024
Dear Philip Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the delayed response. We are delighted to hear about the excellent care you've been receiving during your two major procedures and chemotherapy. We'd be interested in hearing about this in more detail and potentially gathering a patient story to use in staff training and other meetings as an example of best practice, if this is something you're interested in please contact patientexperience@uhb.nhs.uk and we can arrange to discuss further. And if you would like to provide any more written information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
-
Review titled Excellent experience
Rated 5 stars out of 5
by Mr David watson - Posted on 19 July 2024
My wife was seen at short notice due to a Flare up of arthritis struggling with her medication got say absolutely fantastic in sorting her medication out very informative the rheumatologist department is excellent..
Visited Rheumatology on July 2024
Review titled Solihull Hospital
Replied on 31 July 2024
Dear David Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the delayed response. We are delighted to hear about the excellent care your wife received in the Rheumatology department. If you would like to provide any more information or further feedback about your wife's experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
-
Review titled Amazing Service
Rated 5 stars out of 5
by Julia Gillis - Posted on 04 July 2024
I visited UTC for the first time today and was so impressed with the service I received from the reception staff to the medical practitioners. Very short wait time and a speedy diagnosis. Just wanted to say 'thankyou'.
Visited Urgent Treatment Centre on July 2024
Review titled Solihull Hospital
Replied on 17 July 2024
Dear Julia Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the delayed response. We are delighted to hear how pleased you were with your experience at the Solihull Urgent Treatment Centre - in particular the short wait to be seen and the speedy diagnosis. If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
-
Review titled Orthotics department
Rated 1 star out of 5
by Tiffany Hesson - Posted on 07 November 2024
My son, who is now six years old has been seeing the Orthotics department for a number of years now, but I have been terribly dissatisfied with the service. My son needs a mandatory neck brace and it is taken over one year to be ordered and the neck brace still has not arrived. This has left my son with permanent Mark size his neck as he is wearing the wrong neck brace and all medical staff are aware. I’ve tried to call the Orthotics department several times each week with no joy and no one is ever there to help, this is leaving permanent damage to his neck and neck brace still is not there and no one can tell me when it will arrive
Visited Children's & Adolescent Services on July 2024
Review titled Solihull Hospital
Replied on 09 January 2025
Thank you for taking the time to provide feedback about Solihull Hospital – apologies for the delayed response. We are really sorry to hear that you are your son's neck brace has not arrived. if you are still awaiting the neck brace, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern Best wishes Patient Experience Team
-
Review titled Excellent Treatment
Rated 5 stars out of 5
by Caroline Cottom - Posted on 23 July 2024
I attended Dermatology for Mohs Surgery Treatment on the 12th July. The treatment I received was excellent both from the Surgeons and Nursing and Care staff. Everyone went out of their way to help and were reassuring as I was terrified. The whole atmosphere of the Department and the Hospital is very calming and you feel welcome. In fact, it was a pleasure to be there and to receive such brilliant treatment. So, anyone who is concerned that they have to go in for treatment, do not be, you will get the best care and attention, like I received. Thank You to all concerned. Caroline Cottom
Visited Dermatology on July 2024
Review titled Solihull Hospital
Replied on 31 July 2024
Dear Caroline Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the slightly delayed response. We are delighted to hear about the excellent care you received from the Dermatology team - in particular the calming atmosphere and warm welcome you received from staff. If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
Information supplied by Heart Of England NHS Foundation Trust