Southend Hospital
Prittlewell Chase, Westcliff-on-Sea, Essex, SS0 0RYContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Excellent long term treatment
Rated 5 stars out of 5
by Peter HYNDS - Posted on 05 July 2024
My wife and myself wish to thank the consultants, doctors, nurses and all staff for their kindness and great skill while looking after her for the past year or so. Sincerely appreciated.
Visited Don't know on July 2024
Southend Hospital has not yet replied.
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Review titled Very professional
Rated 5 stars out of 5
by Ian curtis - Posted on 13 May 2024
Had spinal surgery on Thursday may 9th from going to be booked in to having my operation and then staying on Castle Point jru ward bed 10c ,I can only remember afew names who looked after me but there was afew more who I forgot there names so it wouldn't be fair just to name these who I knew but you made my stay very comfortable everyone was very professional they couldn't of done anymore for you, during the evening they was stretched very busy but still got round to see if you was OK, I hope I don't have to have more surgery but if I do I know I will be looked after, as for the NHS from going to basildon A&E on December 13th 2023 to having mri scans and then having my surgery on May 9th 2024 that was only 5 months waiting now that is very good service, from the bottom of my heart thank you all
Visited Orthopaedics on May 2024
Southend Hospital has not yet replied.
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Review titled Excellent service
Rated 5 stars out of 5
by Mr Paul Samuels - Posted on 17 May 2024
Hi all, Had a appointment on 5th May 2024 and was very impressed with the way I was treated in the Urology department as all the staff from nurses to Doctors were excellent in every way possible and would give this department 11 out of 10 and would like to thank all the staff for there excellent service. Kind Regards Mr Paul Samuels
Visited Urology on May 2024
Southend Hospital has not yet replied.
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Review titled Prostate Diagnosis and Treatment
Rated 5 stars out of 5
by Dave Spicer - Posted on 21 July 2024
After being diagnosed with prostate cancer in late February 2024. I was referred to Southend Hospital Urology department for further treatment. All of the staff that I met on my journey through from diagnosis, surgery and recovery were amazing. I was treated with respect, professionalism and sympathetically throughout my treatment. All of my concerns and questions were answered honestly by all of the various departments that I encountered. My surgery was carried out by one of the consultants at the hospital. I had appointments with the consultant who again explained very clearly my condition and the various treatments that were available, the choice of which was up to me to decide which I thought was most suitable. I chose to have the full Prostectomy surgery option, again this was explained to me in full detail to confirm my understanding of the procedure and likely outcome. My experience on the day of the surgery in the Elective surgery suite was very calm and reassuring, my surgical procedure was explained to me again and the team there answered some more questions that I had. After surgery I was admitted on to the Princesss Ann ward. They looked after me amazingly well and ensured I was comfortable at all times. On my release from the ward I was handed over the Southend Urology Clinical Nurse Specialists Enhanced Recovery Team who were absolutely brilliant they continued to provide full support in person and via phone if I had any concerns or questions. I first met this team early on in my diagnosis, they really had the gritty job of filling in the gaps about what to expect after surgery. They handled this very well and even adding some humour into their presentation, which really helped. After my surgery I was contacted on a weekly basis by this team to confirm/discuss any after surgery issues, and even now if I need anything I only need to give them a call. Every department that I went through deserves my sincere thanks and appreciation for all of their excellent work and total commitment. However this Enhanced Recovery Team just gets the edge on their help and support. Being diagnosed with any form of cancer is extremly worrying for both the patient and family, however I can only say a big Thank You to the whole Urology Team at Southend Hospital for their excellent treatment. I can provide names of the people who I think went the extra mile, however for this review providing names is not permitted.
Visited Prostate Cancer Service on May 2024
Southend Hospital has not yet replied.
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Review titled GP service at A&E
Rated 5 stars out of 5
by Bad back - Posted on 08 June 2024
I have a physical job and injured my back was barley able to move I phoned my normal GP to make an appointment I haven’t been since 2002 and was told 2 weeks wait, I was not able to wait the 2 weeks duration with my pain So I visited the A&E center. Which was well organised and was assessed almost immediately I was sent to the GP department. The ladies at the desk were very pleasant I had to wait which was understandable, while waiting it’s was raining quite heavy and some older guy came in and had taken the wrong route they explained where he had to go which seemed quite a walk for this gent, the lady said but your not going that way in this and took him the inside route. Which was nice to witness. I saw the DR I can’t remember her name but she was absolutely brilliant so caring and genuine. My experience made me wonder what was the point of local GP’s but this sort of thing put even more unnecessary strain on A&E who really do their best to help people. Would especially like to thank the DR who I saw she also had to break the news to another gent in a wheelchair waiting for a bed and went outside in the pouring rain to explain and talk with him amazing what I witnessed this lady deserves a medal thank you
Visited Accident and emergency services on May 2024
Southend Hospital has not yet replied.
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Review titled Reassuring ENT
Rated 4 stars out of 5
by Elvi - Posted on 24 May 2024
Attended ENT for persistent throat problem. Very professional Dr who took into account my anxiety and was very thorough and reassuring. Also very pleasant nurse. Very impressed.
Visited Ear, Nose & Throat on May 2024
Southend Hospital has not yet replied.
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Review titled Help when I needed it
Rated 5 stars out of 5
by An old bat (young in heart) - Posted on 14 May 2024
Everyone helped to have me checked over, as I had a fall as I arrived, in Southend as I put my hands in front of my face, as I did not want to smash onto the pavement, when I felt myself falling over. Went to Southend A&E, who were extremely helpful, all staff were friendly and helpful, they checked everthing> I had Head scan& arm scanned. Thankfully nothing broken, all staff were so helpful and careful. Thank you all
Visited Accident and emergency services on May 2024
Southend Hospital has not yet replied.
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Review titled Caring Staff
Rated 5 stars out of 5
by Elizabeth Baker - Posted on 13 May 2024
I had to have a course of radiotherapy and was so impressed at the level of care received. The Staff are all amazing and the atmosphere relaxed and friendly
Visited Oncology - Clinical on May 2024
Southend Hospital has not yet replied.
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Review titled Thank you
Rated 5 stars out of 5
by Sonja pewter - Posted on 04 May 2024
I came to support my daughter as her daughter had had breathing difficulties and from the emergency admission to the Neptune ward the nurses and Drs and all staff were very supportive and made the already difficult situation much better - my granddaughter is better this morning through your teams great work and thoroughness - feel very blessed
Visited Children's & Adolescent Services on May 2024
Southend Hospital has not yet replied.
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Review titled Dreadful experience
Rated 2 stars out of 5
by Anonymous - Posted on 16 May 2024
Had to attend southend a&e. Terrible triage system with obviously very poorly patients waiting for ages to get past first hurdle. People openly vomiting in the waiting room. Surely there could be somewhere more private for them. The rudest most unwelcoming booking in staff. The only thing I could praise was the lovely doctor.
Visited Accident and emergency services on May 2024
Southend Hospital has not yet replied.
Information supplied by Mid and South Essex NHS Foundation Trust