Southend Hospital
Prittlewell Chase, Westcliff-on-Sea, Essex, SS0 0RYContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Scared to continue with this hospital
Rated 3 stars out of 5
by Anonymous - Posted on 02 January 2023
Expectant mother who has recently moved to the area. After reading (extensively) about Southend University hospital and already having a delayed response time to my registration of pregnancy - I am quite honestly scared to carry on with this hospital. I don’t want to put my unborn baby or myself in danger if this is regarded as one of the worst hospitals in the country. I appreciate the national health services is facing crisis, but potential loss of life over poor standards just can’t be risked. Really worried and considering leaving the area purely down to what I’ve read about this hospital (and surrounding for that matter). Not worth the risk.
Visited Maternity services on December 2022
Review titled Southend Hospital
Replied on 03 January 2023
Good morning, If you would like to discuss this further, please call our PALS team on 01702 385333. PALS office phone lines are open 11am to 2pm, Monday to Friday (excluding Bank Holidays). Alternatively, you can email mse.pals.suhft@nhs.net. Kind regards, Patient Experience Team
Provided by Care opinion
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Review titled Great staff
Rated 5 stars out of 5
by Roberto Comuzzi - Posted on 17 December 2022
I was diagnosed a bladder cancer and in 3 weeks got surgery, urology staff is a fantastic team, I want mention the staff of Recovery Unit for all help they gave me, last to mention as well is the staff of Princess Anne ward, I conclude with a enormous thank you to all.
Visited Urology on December 2022
Review titled Southend Hospital
Replied on 05 January 2023
Good afternoon, Thank you very much for taking the time to post your feedback. We will ensure this is passed on to the team who took care of you. Kind regards, Patient Experience Team
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Review titled Very professional practice
Rated 5 stars out of 5
by P Hacisevki - Posted on 01 January 2023
End of last year i had a wrist opporation and chose to have a block instead of a general anaesthetic. After i had been given a full unhurried explanation of what a block entailed by the anethatist, and given ample time to think about it. My decision was based on the confidence i felt in their professional ability and trust in their enthusiasm and competencey in this proceedure, I would highly recommende it. It was a positive experience and i felt very looked after. Also not to have the side effects from a general anaesthetic after was a big bonus.
Visited Orthopaedics on November 2022
Review titled Southend Hospital
Replied on 03 January 2023
Good morning, Thank you very much for taking the time to post your feedback. We will ensure this is passed on to the team who took care of you. Kind regards, Patient Experience Team
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Review titled Avoid
Rated 1 star out of 5
by Anonymous - Posted on 19 November 2022
Do not go here Service, attitude and level of care at this hospital is at all time low Hospital called requested my mum attend A&E for blood transfusion same day. We waited 4hrs then another 4 hrs. In total 12hrs+ wasted, none achieved.
Visited Accident and emergency services on November 2022
Review titled Southend Hospital
Replied on 21 November 2022
Good morning, We are sorry to hear you have had this experience. We have shared this with the team. If you would like to discuss this further, please call our PALS team on 01702 385333. PALS office phone lines are open 11am to 2pm, Monday to Friday (excluding Bank Holidays). Alternatively, you can email mse.pals.suhft@nhs.net. Kind regards, Patient Experience Team
Provided by Care opinion
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Review titled Shed City Southend Hutstable
Rated 1 star out of 5
by Anonymous - Posted on 28 December 2022
The hospital looks like a giant building site, it is ugly and very unfitting for what supposed to be a hospital. The new A&E triage is so cold and the staff not very good at their job.I had a cannula fitted by male staff that stood up at least an inch off the back of my hand, I am not even sure the needle was in a vein. I would have been better off being kept in the back of a warm ambulance than is this very cold hut, and they call this care??? Too many mixed sex wards that claim to be 'assessment wards' disgusting indeed. Southend needs a new hospital in a less built up area.
Visited Accident and emergency services on November 2022
Review titled Southend Hospital
Replied on 29 December 2022
Good morning, We are sorry to hear you have had this experience. We have shared this with the team. If you would like to discuss this further, please call our PALS team on 01702 385333. PALS office phone lines are open 11am to 2pm, Monday to Friday (excluding Bank Holidays). Alternatively, you can email mse.pals.suhft@nhs.net. Kind regards, Patient Experience Team
Provided by Care opinion
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Review titled Totally shocked
Rated 1 star out of 5
by Anonymous - Posted on 15 November 2022
I have only lived in the borough for the past few years so I have not had to really attend the hospital before, I was horrified after spending the night down pediatrics with my little boy, after walking in and out during the night , a and E was absolutely packed, there were patients asleep in the hallways, all of the side corridors waiting to be seen. Some were there well over 10 hours. I have experienced a long delay at basildon in the past but no where near as severe as this, there was ambulances queuing outside.
Visited Accident and emergency services on November 2022
Review titled Southend Hospital
Replied on 16 November 2022
Good morning, We are sorry to hear you have had this experience. We have shared this with the team. If you would like to discuss this further, please call our PALS team on 01702 385333. PALS office phone lines are open 11am to 2pm, Monday to Friday (excluding Bank Holidays). Alternatively, you can email mse.pals.suhft@nhs.net. Kind regards, Patient Experience Team
Provided by Care opinion
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Review titled Unhelpful.
Rated 2 stars out of 5
by Anonymous - Posted on 23 May 2023
Had to have a c-section. Firstly, no one helped clean me up when I was first able to stand. I was covered in blood and really unsteady. Secondly, I asked several times for pain relief that wasn't kept on top of and kept being ignored until I had to have ago at one of them, this was during the night. At one point I really needed the bathroom, pushed my buzzer because my baby was also crying and I was still unsteady on my feet, still covered in blood, alone and in alot of pain and no one came. I ended up taking my newborn to the bathroom with me and having to place him on the floor while I tried to sort myself out by time I had gotten back into bed now one still hadn't come. Any time anyone did come they kept moving my table away amd I had to keep getting up to reach for it again. The days were much better but the night was horrible. By time the morning rounds came I was nagging at them to hurry up and discharge me. I honestly felt so unsupported. I was in tears most of the night. I work in the care industry and know how hard things can be at times but I have never not put my charges first.
Visited Maternity services on November 2022
Review titled Southend Hospital
Replied on 26 May 2023
Good afternoon, We are sorry to hear you have had this experience. If you would like to discuss this further, please contact the PALS team on 01702 385333. PALS office phone lines are open 11am to 2pm, Monday to Friday (excluding Bank Holidays). Alternatively you can email mse.pals.suhft@nhs.net Kind regards, Patient Experience Team
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Review titled Friendly and efficient service
Rated 5 stars out of 5
by Mr JOHN TILLER - Posted on 20 November 2022
I have to visit the Urology outpatients dept every ten/twelve weeks . I have always found them friendly and efficient, always putting me at ease and willing to answer any questions thrown at them satisfactorily. I cannot fault them in any way from the moment I enter reception to the excellent service received from the nurses.
Visited Urology on November 2022
Review titled Southend Hospital
Replied on 21 November 2022
Good morning, Thank you very much for taking the time to post your feedback. We will ensure this is passed on to the team who took care of you. Kind regards, Patient Experience Team
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Review titled Terrible
Rated 1 star out of 5
by Anonymous - Posted on 10 January 2023
Having waited in A&E for over 28 hours with my sister, this includes being left on a trolley in the corridor, watching the literally walking wounded as there were 21 ambulances outside, so none available for other patients. Absolutely shocking, Staff at breaking point. Health and Safety should come here and look at the parking for the ambulances, parking on red double lines, people unable to get dropped off and try and navigate getting a taxi due to the blockage of ambulances waiting. Shame on you Mid South Essex hospital foundation!
Visited Accident and emergency services on November 2022
Review titled Southend Hospital
Replied on 11 January 2023
Good morning, We are sorry to hear you have had this experience. If you would like to discuss this further, please call our PALS team on 01702 385333. PALS office phone lines are open 11am to 2pm, Monday to Friday (excluding Bank Holidays). Alternatively, you can email mse.pals.suhft@nhs.net. Kind regards, Patient Experience Team
Provided by Care opinion
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Review titled Compassionate and efficient
Rated 5 stars out of 5
by Anonymous - Posted on 12 November 2022
From the minute I arrived to the moment I left I was treated with compassion and efficiency. I checked in, saw a gp, had an x-Ray and was given the results together with prescription and an in-depth discussion on follow up care all within 45 minutes. Thank you so much to all at A&E
Visited Accident and emergency services on November 2022
Review titled Southend Hospital
Replied on 14 November 2022
Good morning, Thank you very much for taking the time to post your feedback. We will ensure this is passed on to the team who took care of you. Kind regards, Patient Experience Team
Provided by Care opinion
Information supplied by Mid and South Essex NHS Foundation Trust