Southend Hospital
Prittlewell Chase, Westcliff-on-Sea, Essex, SS0 0RYContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled A&E service
Rated 4 stars out of 5
by Brian king - Posted on 18 September 2024
I was unfortunate to have to visit A&E very late on the 17/09/2024for ongoing severe back pain for which i am undergoing tests etc, Upon arrival i was see quickly by the pre triage assistant, i was treated empathetically and with respect, once it was established the level of pain i was in, i was given strong pain relief within 15 minutes which was all i was really asking for. I do hope you can identify the gentleman who saw me around midnight at pre triage and pass on my sincere thanks for his understanding and professionalism.
Visited Accident and emergency services on September 2024
Southend Hospital has not yet replied.
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Review titled A and E nightmare
Rated 5 stars out of 5
by Gerry - Posted on 19 September 2024
18 hours in accident and emergency still waiting for a bed for my daughter what on earth is happening to this hospital and the NHS can I have my stamp money back and I'll go private
Visited Accident and emergency services on September 2024
Southend Hospital has not yet replied.
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Review titled GP and A&E Services
Rated 3 stars out of 5
by Steve - Posted on 23 September 2024
11:30 am with Heart issues. Quick service in A&E until we were sent to the GP clinic. Not sure why. It would appear the letter we received was not taken into account. Over 5 hours later and the two doctors had disappeared for their breaks I assume. A full clinic still waiting. Why on earth are two receptionists required when everyone has such a long wait. Long intervals between patients being seen. The system is broke broke. And wasting money on staff seemingly with not a lot to do based on the level of services provided. It’s my perception that they just want to move you on to other departments and be rid of their numbers of patients in order to meet KPI’s. Really disappointed with the level of service received today.
Visited Don't know on September 2024
Southend Hospital has not yet replied.
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Review titled Slow and bad
Rated 5 stars out of 5
by Anonymous - Posted on 21 September 2024
All most everything about this hospital is bad the A and E is slow and lethargic we had to wait 20 hours just to get a bed and when we eventually did the ward was even slower getting 2 paracetamol takes an age the red tape involved in the running is ridiculous, to think I've paid my national insurance for 45 years for this
Visited Don't know on September 2024
Southend Hospital has not yet replied.
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Review titled Excellent service
Rated 5 stars out of 5
by Roy Thomas Smith - Posted on 06 September 2024
Today I attended Southend A&E with a cut eye and head injury due to tripping up. I would like to commend the department for their efficient service. I was booked in within minutes and seen by a doctor very promptly even though the waiting room was quite full. I was treated, my wound dressed and had a CT scan (which was clear) all within less than 2 hours. I commend the A&E department and staff for their dligent efficient attention. Thank you
Visited Accident and emergency services on September 2024
Southend Hospital has not yet replied.
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Review titled Chest & Heart day case clinic
Rated 5 stars out of 5
by Mustafa Gunerdem - Posted on 13 September 2024
Absolutely superb treatment. Big shout out to the nurses for a seamless and thorough explanation of my treatment and was with me the whole way. The head nurse and his team were superb and once the Heart consultant who was brilliant - had sent me straight from outpatients to them, they rearranged everything for me. Smiley, happy people who obviously love their jobs! Can’t recommend them highly enough. It made a worrying time a very pleasant experience!
Visited Cardiology on September 2024
Southend Hospital has not yet replied.
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Review titled Caring and experienced
by Georgina copeman - Posted on 15 August 2024
Ti want to thank all the staff who dealt with my daughter on Tuesday 13 august 24! The fear of losing your sight after being hit by a shuttlecock is terrifying for anyone but at 22 with your life ahead of you is somewhat daunting! Even tho there were problems with check in , they recognised the severity of the situation and we were seen almost immediately by a dr Mohammed he was so lovely and kind and professional . He made us feel much more comfortable and relaxed even tho we could tell he was extremely concerned at the damage and it must be frustrating for him not to be able to give us a more positive outlook with only so much knowledge and at that point not having had a ct scan! A very caring approach here! He stayed over his shift hours to wait for the on call specialist to arrive! Who came into work out of hours!! I don’t know her name but she was outstanding. Experienced, professional and with such a caring and sympathetic manner! If she was tired after being dragged into work at 10 pm you would not know! Thankyou so much to this lady! She made it very clear what was going to happen next and gave us some hope that the bleeding in the eye would prevent sight anyway and further tests would check for any more severe damage requiring potential surgery. We had to go to a different room to wait for a scan and I think drops. Here we were greeted with another very friendly lady who again was kind making us comfortable as well as finding chairs for other patients and just generally being very attentive! A nice man brought us a cup of tea while we were there which wax much appreciated at almost 1am in the morning. Just like any a and e - the police were there looking after abusive individuals handcuffed and swearing! Generally causing more problems and putting an added strain on the nhs!!! I honestly don’t know how they do it! How you can compare these people’s jobs on minimum wage with other minimum wage paid jobs I don’t know! The extra hrs that are thrown at them, the constant unnecessary moaning by people having to wait for what looks like fairly minor symptoms!!! In conclusion my experience at Southend hospital was excellent and I wanted to let them know that there our plenty of people out there that appreciate there hard work and commitment!!! Thankyou to everyone on shift on the 13 august 2024!
Visited Ophthalmology on August 2024
Southend Hospital has not yet replied.
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Review titled Treated with utmost care and respect
Rated 5 stars out of 5
by Norman Ingram - Posted on 01 September 2024
I am an elderly man of 83 yrs old. I was rushed to majors last Sunday and wanted to say that I was dealt with quickly efficiently and with great empathy. You all work so hard and wanted to say thank you to you all. Especially to the Dr jain who treated me with care and respect. Thank you
Visited Major trauma on August 2024
Southend Hospital has not yet replied.
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Review titled Excellent service, and extremely friendly staff
Rated 5 stars out of 5
by Daniel Mosias - Posted on 21 August 2024
I had to have an angiogram yesterday and the service I received was excellent, which was helped immensely by the friendliness of all the staff. Thank you very much
Visited Cardiology on August 2024
Southend Hospital has not yet replied.
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Review titled Very poor follow up
Rated 3 stars out of 5
by Anonymous - Posted on 31 July 2024
I was admitted to hospital in June and discharged at the beginning of July, although I was treated by the medical Consultant,I was referred to the Surgeons,as I had an acute infection in my gallbladder and common bike duct and will need it removed soon, the medics had already put a drain in. When I was discharged from the ward the surgical registrar he would contact me weekly, because the sooner they operated the better. The drain went in 5 weeks ago and should not stay in any longer than 6 weeks, so far I have heard nothing.
Visited Gastrointestinal and Liver services on July 2024
Southend Hospital has not yet replied.
Information supplied by Mid and South Essex NHS Foundation Trust