Southmead Hospital
Southmead Road, Westbury-on-Trym, Bristol, Avon, BS10 5NBContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Highly Recommend
Rated 5 stars out of 5
by R Jackson - Posted on 07 August 2024
I have had many surgeries over the years but my experience with this last one at Southmead Hospital Park View Theatres was amazing! I can not praise all staff enough from Pre Op assessment staff, Surgeons Secretary , OT, Theatre Staff , Aneathetists etc. All involved treated me with kindness, respect and humility at a time when one feels anxious and vulnerable. Thank you all for looking after me so well .
Visited Orthopaedics on August 2024
Southmead Hospital has not yet replied.
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Review titled Very quick kind and professional
Rated 5 stars out of 5
by Maxine Vince - Posted on 10 July 2024
I found Southmead an amazing hospital huge like an airport with golf buggies to ferry me around with my fracture, I was seen early after arriving early and they were kind, thorough, professional and attentive in every department
Visited Orthopaedics on July 2024
Review titled Southmead Hospital
Replied on 07 August 2024
Dear Maxine Thank you for taking the time to leave such positive feedback. I wish you well in your recovery. Kind regards Leanne Malpas PALS and Complaints Manager
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Review titled Great practice
Rated 5 stars out of 5
by Sue Hopkins - Posted on 10 July 2024
Had a follow up appointment in the Brain centre. The consultant was very kind, professional and answered all my questions and was able to reassure me.
Visited Neurology on July 2024
Review titled Southmead Hospital
Replied on 07 August 2024
Dear Sue Thank you for leaving such positive feedback. I will ensure that the Brain Centre team hears your kind words. Best wishes Leanne Malpas PALS and Complaints Manager
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Review titled The best treatment.
Rated 5 stars out of 5
by Kelly - Posted on 25 July 2024
Unfortunately I contracted Covid last week & as the days wore on I became extremely poorly. I was never this poorly when I caught covid in 2022. 2days ago I experienced extreme breathlessness which my daughter called an ambulance for yesterday afternoon which arrived promptly, they knew I needed extra care & oxygen & rushed me to Southmead Hospital. I was seen to in A&E promptly even though they were busy. I was then sent to the observation unit where I was mointered closely & given regular medication. I was hoping to be discharged last night but unfortunately was to poorly so got admitted & then transferred to the acute medical unit last night. The care again was amazing from the staff. There was fear I had a blood clot so had to receive a CT scan again CT scan staff were amazing & kept me informed what was happening. Luckily they found no blood clot just the effects of covid making me breathlessness. Today I was discharged so only needed a 1 night stay at the hospital. Even though I'm still poorly with covid, without all the staff from South Western ambulance service & Southmead hospital staff taking care of me & giving me the correct prompt treatment I might of still be in hospital this evening. Again thank you for giving me the care I needed & getting me back home quickly to finish recovering properly in my own home. Your all amazing.
Visited Accident and emergency services on July 2024
Review titled Southmead Hospital
Replied on 07 August 2024
Dear Kelly Thank you for taking the time to feedback when you have been so poorly. I am so pleased that you had such a positive experience and I will ensure that ED hear your kind words. I hope your recovery is continuing to go well. Best wishes Leanne Malpas PALS and Complaints Manager
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Review titled Lovely Dr and nurses
Rated 5 stars out of 5
by Clive Wilton - Posted on 09 July 2024
I cannot fault the care and pleasant attitude of the medical staff I received on both my visits.However, one thing that does need sorting out is the general phone line that deals with all queries, I rang twice as I needed to speak to urology and was told to leave a message, unfortunately no one rang back.but as I said the medical staff are lovely.
Visited Urology on July 2024
Review titled Southmead Hospital
Replied on 07 August 2024
Dear Clive Thank you for taking the time to provide feedback. I am sorry that you have had trouble getting through to the Urology team. I will ensure that the team there is aware. I am glad that this experience did not overshadow the positive experience you had with the medical staff. I wish you well in your recovery Kind regards Leanne Malpas PALS and Complaints Manager
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Review titled Amazing Standard of Care
Rated 5 stars out of 5
by Dan Jelf - Posted on 08 August 2024
My recent visit to the A&E department in Southmead Hospital upon having a seizure was a second to none, first class experience and I just want to say thank you to everyone involved. From the paramedics, nurses, doctors, porters to volunteers - all provided a sensational standard of care that just blew me away. What an amazing bunch of people that work there, NHS bosses - get in gear and pay these people what they deserve! In all honesty, all the experiences I've had with Southmead Hospital have been overwhelmingly positive. Once again, my sincerest and heartfelt thank you to all whom I interacted with, it will never be forgotten!
Visited Accident and emergency services on July 2024
Southmead Hospital has not yet replied.
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Review titled Exceptional Care
Rated 5 stars out of 5
by Hywel Davies - Posted on 04 July 2024
The people who cared for my mother during her last days were without exception, kind, professional and hard working. They made her final hours peaceful and dignified. I will always be grateful to them. The NHS is a remarkable organisation and is fortunate in having such exceptional people working for it.
Visited Palliative care on July 2024
Review titled Southmead Hospital
Replied on 07 August 2024
Dear Hywel Thank you for your feedback. I am sorry for your loss, and I hope that you are managing your Mum's passing ok. Kind regards Leanne Malpas PALS and Complaints Manager
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Review titled Makes a change
Rated 1 star out of 5
by Oliver - Posted on 26 July 2024
I have just had the best experience at the Minor Injuries unit at Southmead Hospital in Bristol. Over the past couple of years I have found every interaction with the NHS terrible but today was a showcase of how it should be run. I went straight to the lady at the desk who was super helpful and pleasant. I was then seen by the doctor (can't remember what his name was but he deserves all the praise he can get) in 20 mins, then by the x-ray where I had a lovely student radiologist (think that is what they are called), who was lovely and then seen again by the doctor. In and out within 90 minutes with the most friendly staff and best service. The hospital was clean and pleasant. 100% will be returning when I inevitably injure myself again! Hats off to you all at Southmead hospital. The first time I have ever given a review for the NHS, so impressed.
Visited Day treatment services on July 2024
Review titled Southmead Hospital
Replied on 07 August 2024
Dear Oliver Thank you for taking the time to provide feedback regarding your experience at the Minor Injuries Unit. I am pleased to hear it was such a positive experience, and I wish you all the best with your recovery. Kind regards Leanne Malpas PALS and Complaints Manager
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Review titled amazing service
Rated 1 star out of 5
by simon grant - Posted on 06 June 2024
I came in with severe back pain, which was renal colic - I was seen by a triage nurse, consultant in charge and had a CT within 1 hour. I was in extreme pain and the nurses were amazingly quick in providing analgesia. The urology registrar came down as soon as he was contacted and was very informative, kind and extremely helpful. Truly amazing service from a+e and urology.
Visited Accident and emergency services on June 2024
Review titled Southmead Hospital
Replied on 04 July 2024
Dear Simon Thank you for taking the time to feedback about your experience in the Emergency Department. I understand that Renal colic is incredibly painful, and it must have been distressing for you. I am pleased to hear of such a positive outcome and that you felt the service you received was amazing. I send my best wishes for your ongoing recovery. Kind regards Leanne Malpas PALS and Complaints Manager
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Review titled Excellent care and communication
Rated 5 stars out of 5
by Trudy Crew - Posted on 18 June 2024
My husband was seen by the Plastics Consultant and Skin Cancer Specialist Nurse today and we feel we must praise them for the excellent care he received. His treatment plan was fully explained and information booklets given with phone numbers to call if any concerns or worries Absolutely first class service from this team who had everything coordinated to perfection Thank you
Visited Cancer Services on June 2024
Review titled Southmead Hospital
Replied on 04 July 2024
Dear Trudy Thank you for leaving such positive feedback. I will ensure that the team hear your kind words. I send my best wishes for your husband's ongoing recovery. Kind regards Leanne Malpas PALS and Complaints Manager
Information supplied by North Bristol NHS Trust