Southmead Hospital
Southmead Road, Westbury-on-Trym, Bristol, Avon, BS10 5NBContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Exceptional Care
Rated 5 stars out of 5
by Hywel Davies - Posted on 04 July 2024
The people who cared for my mother during her last days were without exception, kind, professional and hard working. They made her final hours peaceful and dignified. I will always be grateful to them. The NHS is a remarkable organisation and is fortunate in having such exceptional people working for it.
Visited Palliative care on July 2024
Southmead Hospital has not yet replied.
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Review titled amazing service
Rated 1 star out of 5
by simon grant - Posted on 06 June 2024
I came in with severe back pain, which was renal colic - I was seen by a triage nurse, consultant in charge and had a CT within 1 hour. I was in extreme pain and the nurses were amazingly quick in providing analgesia. The urology registrar came down as soon as he was contacted and was very informative, kind and extremely helpful. Truly amazing service from a+e and urology.
Visited Accident and emergency services on June 2024
Review titled Southmead Hospital
Replied on 04 July 2024
Dear Simon Thank you for taking the time to feedback about your experience in the Emergency Department. I understand that Renal colic is incredibly painful, and it must have been distressing for you. I am pleased to hear of such a positive outcome and that you felt the service you received was amazing. I send my best wishes for your ongoing recovery. Kind regards Leanne Malpas PALS and Complaints Manager
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Review titled Excellent care and communication
Rated 5 stars out of 5
by Trudy Crew - Posted on 18 June 2024
My husband was seen by the Plastics Consultant and Skin Cancer Specialist Nurse today and we feel we must praise them for the excellent care he received. His treatment plan was fully explained and information booklets given with phone numbers to call if any concerns or worries Absolutely first class service from this team who had everything coordinated to perfection Thank you
Visited Cancer Services on June 2024
Review titled Southmead Hospital
Replied on 04 July 2024
Dear Trudy Thank you for leaving such positive feedback. I will ensure that the team hear your kind words. I send my best wishes for your husband's ongoing recovery. Kind regards Leanne Malpas PALS and Complaints Manager
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Review titled Exemplary Care
Rated 5 stars out of 5
by Joanna - Posted on 12 June 2024
I attended A&E and had to stay 2 nights on the neurology ward. I cannot fault the care I received. Staff were friendly, kind and highly experienced, communicated well with me throughout. I had all the appropriate investigations and was taken seriously, treated with dignity and respect. I work for the NHS myself and makes me proud to be part of this organisation. Thank you so much
Visited Neurology on June 2024
Review titled Southmead Hospital
Replied on 04 July 2024
Dear Joanna Thank you for taking the time to leave such positive feedback. I am glad your stay on the neurology ward went well and that you were treated how we would all like to be treated. Thank you for your hard work within the NHS, and I send my best wishes for your ongoing recovery. Kind regards Leanne Malpas PALS and Complaints Manager
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Review titled release pathway not discussed, just put in place
Rated 3 stars out of 5
by Anonymous - Posted on 17 June 2024
After a long stay in A'E my husband was on a ward. Medical care good but almost no physio, they just seem to assume that after a few steps he is ready for home, we are both very elderly and no one discussed with me the ongoing pathway which he was put on, I felt slightly bullied and walked over, with my health and ability to cope being ignored, I know they need the beds, I can give a high score to the medical staff but I think that because he is old physio wanted to send him home and expect him to become bed-bound. I asked after Home first but was told it was not available at Southmead hospital which I know is incorrect. I expected to see him dumped on the doorstep without warning. This has caused great stress for both of us
Visited Rehabilitation on June 2024
Review titled Southmead Hospital
Replied on 04 July 2024
Dear carer Thank you for taking the time to leave your feedback. I am sorry that your husband's experience did not go as planned. We are happy to investigate further if you want to contact us with more details. Please email the Patient Advice and Liaison Team at patientadviceandliaisonservice@nbt.nhs.uk Kind regards Leanne Malpas PALS and Complaints Manager
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Review titled Excellent treatment
Rated 5 stars out of 5
by John Hughes - Posted on 23 May 2024
My wife had an appointment with the Neurology Unit Rehabilitation Medecine Group; we were very grateful for the treatment provided by the Doctor and Physiotherapist. It was very thorough and professional throughout but always friendly. Thank you.
Visited Neurology on May 2024
Southmead Hospital has not yet replied.
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Review titled Urology dept , laser stone treatment
Rated 5 stars out of 5
by Steve - Posted on 20 May 2024
After 4 rounds of unsuccessful lithotripsy, I was finally Booked in for laser treatment, Every single person from reception To nurses, anaesthetist to consultant were absolutely outstandingly Helpful. Nothing was too much trouble and the care was brilliant. My one simple tiny complaint is I would have like to have had a little bit of communication after my operation. However I take on board They are super busy and have a lot of patients to deal with. Sincere grateful thanks.
Visited Urology on May 2024
Review titled Southmead Hospital
Replied on 21 May 2024
Dear Steve Thank you for taking the time to leave such positive feedback; I will ensure that the team hears your kind words. If you would like us to investigate further regarding the communication following your surgery, please email further details to PatientAdviceandLiaisonService@nbt.nhs.uk Best wishes Leanne Malpas PALS and Complaints Manager
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Review titled A fine example of the NHS at its best.
Rated 5 stars out of 5
by Richard Jell - Posted on 21 May 2024
I don't where to start, I've just received a kidney transplant, my care has been absolutely amazing. All the staff have been so professional and courteous, can't fault the fantastic care I've received. I love the building,, it feels like a cathedral when you walk in, the wards and rooms are 5 star and the food, best I've eaten and I've good experience of different hospitals. The renal team team are the best and for first time I've actually got to see the pain management team who have helped with my recovery. My transplant was carried out by the most professional team, they really care that you're okay with every step and actually listen to any concerns. The ward staff have beyond wonderful. I couldn't be in better hands and am so grateful for the kidney and the care I've received. If only all NHS hospitals could be this good, let's hope the staff get paid truly for the effort they put in and it's great to see such a diverse staff from all around the world 🌈🙂❤️
Visited Nephrology on May 2024
Review titled Southmead Hospital
Replied on 22 May 2024
Dear Richard Thank you for taking the time to leave such lovely feedback. I have passed your comments to the Renal team. It is nice to hear of such a positive experience, and I wish you well with your ongoing recovery. With warm regards Leanne Malpas PALS and Complaints Manager
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Review titled Superb care.
Rated 5 stars out of 5
by Anonymous - Posted on 02 June 2024
I received spinal decompression surgery at Southmead. Everything about the hospital and my care was beyond reproach. The hospital is well organised and everything ran on time. This is very important to anyone going in for surgery who is worried about the process. The surgeons, doctors and nurses were all very professional, but above all friendly and caring. If I ever have to have treatment again I will choose Southmead.
Visited Neurosurgery on May 2024
Review titled Southmead Hospital
Replied on 04 July 2024
Dear Patient Thank you for taking the time to leave your feedback. It is pleasing to hear that you had such a positive experience. I will ensure that the team hear your kind words. Best wishes Leanne Malpas PALS and Complaints Manager
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Review titled Superb experience
Rated 5 stars out of 5
by Anonymous - Posted on 13 May 2024
Three weeks ago I had an operation to clear out my carotid artery that was 90 per cent blocked. The surgeon explained the operation and the potential benefits with great clarity. The anaesthetist was extremely communicative and supportive. The nurse in the recovery ward was very empathic and friendly. All in all I received an excellent service which I cannot praise too highly. In addition the volunteers were most helpful in assisting us finding our way around the hospital.
Visited Vascular surgery on April 2024
Review titled Southmead Hospital
Replied on 14 May 2024
Dear Patient Thank you for taking the time to leave such positive feedback. It is always good to hear that patients feel supported and have been treated in a friendly and empathetic way. I wish you well in your ongoing recovery. Best wishes Leanne Malpas PALS and Complaints Manager
Information supplied by North Bristol NHS Trust