Southport and Formby District General Hospital
Town Lane, Southport, Merseyside, PR8 6PNContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled First rate service in a really challenging department
Rated 5 stars out of 5
by Anonymous - Posted on 09 September 2024
To whom it may concern My 86 year old mother became very unwell yesterday with severe chest pain. As she is normally very fit and healthy I hesitated but then called 999. The ambulance service who came to the house were prompt and extremely professional. They were really patient and thorough explaining everything they were doing. They were really respectful of mum and asked permission for every procedure they undertook. They handed over to the hospital sourced a bed cleaned everything thoroughly and only left mums side when they were safe in the knowledge A&E had all the information required and mum was comfortable. This crew were so professional, setting high standards and an absolute credit to the ambulance service. We were then in the care of A&E staff, it was extremely busy. We were then see by a physician associate named who was absolutely outstanding and provided a level of care to my mum that was first class. He made her feel like she was the only patient he was looking after (although as the day progressed we witnessed the same high standard of care from this individual across the department for many others). He spent time understanding the problem, thought outside the box sourcing tests and expertise when required. He explained in detail how the diagnosis would rule out certain things and why we had to take it step by step throughout the day. He chased results, as said sought other professional advice and is an absolute credit to your organisation. We were still in the department over 6hours however this was really not an issue as we couldn’t have asked for a more hard working individual, with high professional standards and level of first rate care from and I am sure there are others. They work in a really challenging environment day in day out and we as citizens are extremely lucky that they dedicate themselves to their profession. The NHS at times gets some bad press but I can honestly say our experience yesterday with these individuals concerned was first class.
Visited Accident and emergency services on September 2024
Southport and Formby District General Hospital has not yet replied.
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Review titled Prompt and kind attention
Rated 4 stars out of 5
by Margaret - Posted on 07 August 2024
Recently directed to AE as a result of low Hemaglobin by my GP (as a result Of Coeliac disease.) I could not have received better attention And quickly given the treatment I needed. The staff at AE and ACU All treated me kindly and respectfully and I felt very much better and re assured Thanks to the care I received.
Visited Accident and emergency services on August 2024
Southport and Formby District General Hospital has not yet replied.
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Review titled Well looked after
Rated 5 stars out of 5
by Daniel - Posted on 15 August 2024
Today me and a resident I look after came to the hospital, and from the start to finish we was well looked after by all the staff, especially when we was waiting for are transport.
Visited Orthopaedics on August 2024
Southport and Formby District General Hospital has not yet replied.
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Review titled Fantastic professionalism
Rated 5 stars out of 5
by Anonymous - Posted on 31 July 2024
I was in a+e while they dealt with the fallout from the riots in Southport those 2 days. Nothing but admiration for the staff, handled the whole situation amazingly well. I have to admit I did not enjoy the experience myself, it was stressful and i wished i wasn't there. But considering what the staff had to deal with I have nothing but praise for them. Absolute heroes.
Visited Accident and emergency services on July 2024
Southport and Formby District General Hospital has not yet replied.
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Review titled Unbelievable Care and Attention
Rated 5 stars out of 5
by Niall Bootle - Posted on 28 June 2024
I had the dubious honour of being taken to Southport A&E by ambulance after collapsing and blacking out in Ormskirk Hospitals Car Park. The way that both hospitals attended to me was more than I could have wished for. The nurses at Ormskirk were wonderful from my befuddled memory and then once transported to Southport the teams that looked after me gave me back my dignity, treated me with an urgency I could have only have dreamed of and the attention and dedication from all in the Amber Ward I cannot speak highly enough of. I was constantly being checked, tested and recorded and they were all polite, friendly and extremely helpful to both me and my wife. The consultants (I saw at least 2) were superb. The Triage Nurse in charge provided me with the dignity I really needed and the following day came to see me personally. I can't praise everyone who saw to me highly enough. The paramedics were excellent. My only regret is I don't have all the names of who treated me so I could name them all. I cannot complain about any of the staff that treated me and can only say a huge thankyou to all involved.
Visited Accident and emergency services on June 2024
Southport and Formby District General Hospital has not yet replied.
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Review titled I received excellent help
Rated 5 stars out of 5
by Joy - Posted on 12 June 2024
A&E now has a good system in place which moves people through more quickly to where they need to be. After Triage I had tests and bloods taken. Once the results were through I then saw a Doctor, was given a diagnosis, medication was administered and I received medication to take home. Throughout the 3.5hours I was there I found all staff to be professional,approachable, knowledgeable, and they clearly explained my diagnosis. They were very busy but weren’t rushed in their manner. The day after I received my follow up clinic appointment for the near future. I’m very happy with my experience
Visited Accident and emergency services on June 2024
Southport and Formby District General Hospital has not yet replied.
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Review titled Outpatient nephrology
Rated 4 stars out of 5
by Anthony brough - Posted on 24 June 2024
Saw the consultant, Pakistani chap. Really helpful and have me some good advice, also commenced on a new medication The ladies on reception were really helpful too
Visited Don't know on June 2024
Southport and Formby District General Hospital has not yet replied.
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Review titled Exceptional Care and Treatment
Rated 5 stars out of 5
by Neil - Posted on 01 June 2024
Attended A&E due to mobility issues in leg and arm (self diagnosed TIA/Stroke)..A&E staff proffesional and attentive, conducted relevant tests and included stroke team. Assessment by A&E consultant thorough and reassuring including follow up scans which I attended the following day. Within one week I had the results, another assessment by a 2nd consultant and given the diagnosis (back issues). I know this hospital has been criticised in the past but I cannot fault any of the staff who dealt with me.
Visited Accident and emergency services on May 2024
Southport and Formby District General Hospital has not yet replied.
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Review titled Very caring staff
Rated 5 stars out of 5
by Anonymous - Posted on 30 May 2024
I attended a&E with my 93 year old mother who has Alzheimer's. Every member of staff we met treated her with care and kindness. Everything was done very efficiently and when you hear so much in the news about problems in a&e it was nice to have such good efficient service. Thank you to everyone
Visited Accident and emergency services on May 2024
Southport and Formby District General Hospital has not yet replied.
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Review titled Excellent service
Rated 5 stars out of 5
by Sheila Thomas - Posted on 26 March 2024
Everyone, from the parking staff, receptionist, X-ray, consultant, nursing staff and Applejacks cafe were friendly and efficient, taking time to explain and help. Exceptional service. There was no undue delay and everything ran smoothly. Everywhere was spotlessly clean and the signage was helpful. All of you should be very proud of your hospital.
Visited Orthopaedics on March 2024
Southport and Formby District General Hospital has not yet replied.
Information supplied by Southport and Ormskirk Hospital NHS Trust