Spire Gatwick Park Hospital
Povey Cross Road, Horley, Surrey, RH6 0BBContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Always delayed and unfriendly staff
Rated 1 star out of 5
by Anonymous - Posted on 06 September 2024
I have been to this hospital many times over the last couple of months to see various consultants and get various tests done. My appointments have never been on time I have always had to wait 15+ minutes passed my appointment time and have been told wrong appointment times then confronted with unfriendly staff who told me I must’ve got it wrong (impossible as I clearly stated to the person the time that would be best for me as I needed to be at work). Not only this but trying to book an appointment is in fact slower than the NHS for some things. Such as I was asked to wait over two weeks for a blood test and I’ve always been offered next day appointments through NHS. A consultant I was seeing went on holiday so I had to wait over a month for test results and I was not informed of this before booking my initial consultation with her. If I had known I would’ve seen someone else. Honestly if I was paying for the treatment myself I would be so disappointed.
Visited General Surgery on September 2024
Spire Gatwick Park Hospital has not yet replied.
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Review titled Great attention and support
Rated 5 stars out of 5
by Mauricio Sordo - Posted on 13 July 2024
I went for my blood tests and I am not good with needles. Nurse Ana made me feel cimfortable all the time and she was excellent. Thanks Ana.
Visited Back services on July 2024
Spire Gatwick Park Hospital has not yet replied.
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Review titled Excellent !
Rated 5 stars out of 5
by Mark G - Posted on 18 March 2024
First class experience. Every step of the way communication from all was amazing. Staff were super attentive and friendly. Constant attention and care. Couldn’t fault the professionalism. Thanks so much. Made my 24 hours in Gatwick Park very pleasurable.
Visited General Surgery on March 2024
Review titled Spire Gatwick Park Hospital
Replied on 02 April 2024
Dear Mark, Thank you for your review. All feedback is important to us and helps us improve our services and the overall patient experience. We're very pleased that you had a positive experience and we will share your feedback with our teams. Kind regards, Spire Gatwick Park Hospital
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