Spire London East Hospital
Roding Lane South, Ilford, Essex, IG4 5PZContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Nhs team on telephone
Rated 5 stars out of 5
by Jan B - Posted on 30 January 2025
I have had so many operations .and most of the time had excellent service by all .but, tiday was rung by an lady from nhs team .i have to say she was excellant listened to me and had so much care and understanding. Which i find is rare . She nade me feel happy i was going to my appointment id like to name her but cant . But keep up the good work and thankyou for understanding and listening well done 👏
Visited Don't know on January 2025
Spire London East Hospital has not yet replied.
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Review titled Not my job
Rated 1 star out of 5
by Shak - Posted on 11 June 2024
I sent a private referral from my orthopedic consultant to the hospital two weeks ago. After forwarding it, I was added to an email chain where their admin person forwarded the referral again. Two weeks later, I asked the admin person for an update and was told that it’s not her responsibility to handle these referrals. I’m left wondering whose job it is to follow up when a patient chases up about an appointment. I chose Spire because it was local, but now I’ll have to go further out to have my scans competed. The admin team and receptionists reflect how well a service operates, and based on this experience, I wouldn’t expect great private patient service here. It's best to go elsewhere. I do worry about the NHS service patients get if private is this bad!
Visited Orthopaedics on June 2024
Review titled Spire London East Hospital
Replied on 08 January 2025
Dear Shak, Thank you for taking the time to leave us your feedback. All feedback is welcome as this helps us to continually improve the service we provide. Kind regards, Spire London East Hospital
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Review titled No receptionist at physio dept
Rated 1 star out of 5
by T Subhani - Posted on 16 January 2024
Used to have great service but there's recently been no one at reception at the physio dept so can't book a follow up appointment while there and takes a really long time to get through to anyone on the phone as no one is available. Long and frustrating to get an appointment nowadays.
Visited Don't know on December 2023
Review titled Spire London East Hospital
Replied on 08 January 2025
Dear T Subhani, Thank you for taking the time to leave us your feedback. All feedback is welcome as this helps us to continually improve the service we provide. Kind regards, Spire London East Hospital
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Review titled Fantastic hospital
Rated 5 stars out of 5
by Mario Ansalone - Posted on 24 November 2023
I had two appointments at this hospital and both times have been excellent. The staff really looked after me and were very attentive. This was such a positive and fantastic place to be treated and looked after.
Visited Pain Management on November 2023
Review titled Spire London East Hospital
Replied on 08 January 2025
Dear Mario Ansalone, Thank you for taking the time to leave us your feedback and for awarding us a 5 star rating. Kind regards, Spire London East Hospital
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Review titled Impossible to get a response
Rated 1 star out of 5
by Miss Catherine Leicester - Posted on 26 September 2023
Was told on 21st Aug I would receive a date for shoulder surgery within 4 weeks (NHS). Nothing. Have tried repeatedly to call, email etc, no response. Finally they left a voicemail last Friday asking to call back to schedule a date. I've tried to call and email on various emails and numbers. No response. I am in constant pain and I work full-time so cannot spend every day just trying to get a response. They also said they had left two voicemails on other dates, I've checked my call logs and voicemails on both mobile and landline and this is untrue. All I want is a response!
Visited Orthopaedics on September 2023
Review titled Spire London East Hospital
Replied on 08 January 2025
Dear Miss Leicester, Thank you for taking the time to leave us your feedback. All feedback is welcome as this helps us to continually improve the service we provide. Kind regards, Spire London East Hospital
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Review titled Catering Facilities &Nursing Staff
Rated 5 stars out of 5
by Debbie Purdy - Posted on 28 February 2023
I had TKR on 1st Feb . The Nurses were professional, kind, caring and knowledgeable. I felt confident in their care . The catering facilities were excellent. Easy to order , great choice and good quality food . The Catering team were so happy to help , going that extra mile whenever needed ….. ie I was unable to eat my lunch one day (fish and chips) due to taking a particular medicine , and it became cold . They saw this had happened and made me a whole new hot lunch . I was so grateful . They were always smiling , offered advice on food choices and just generally kind and caring . Amazing teams at Roding Spire . Thank you all .
Visited Orthopaedics on February 2023
Review titled Spire London East Hospital
Replied on 08 January 2025
Dear Debbie Purdy, Thank you for taking the time to leave us your feedback and for awarding us a 5 star rating. Kind regards, Spire London East Hospital
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