Spire Southampton Hospital
Chalybeate Hospital, Chalybeate Close, Southampton, Hampshire, SO16 6UYContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Horrendous belligerent service
Rated 1 star out of 5
by Anonymous - Posted on 11 April 2025
I found the orthopedic consultant at Spires Southampton Hospital rude, abrasive, and belligerent to the point where I walked out of his office and contacted the NHS to refer me elsewhere. Which they now have. Whether this unacceptable behavior on the part of this hospital is just reserved for NHS referrals and not privately funded patients I cannot say. After waiting months I chose Spires Southampton from the referral list I was sent by the NHS due to it having a very short waiting time whereas other hospitals were far, far longer. In fact the appointment even got brought forward by the hospital and ended up being only a few days later. I thought not to "look a gift horse in the mouth" even though it did seem to me at the time to be to good to be true. In retrospect I have now learned the lesson I should have known all along which we all really know. That is if it appears to be to good to be true it probably is. However I was impatient (as we all get when waiting for treatment) and I jumped at the offer. The long and short of it is now in retrospect I would advise people not to make the same mistake I did did by choosing the Spires hospital based on its very short wait time. To get the real picture I advise checking out the hospitals recent reviews and not only the ones promoted on its website. And equally very importantly also ponder what the reasons could be for the brevity of its waiting time. Otherwise you too might end up being insulted and talked down too by the person you are expected to place your absolute trust in and in whose hands you are expected to place your life in. And then do what I had to do and walk out and go elsewhere. This ends up with a NHS patient waiting even longer by way of having to re-arrange it all. This hospital is abysmal, and I would advise patients to disregard its appearance on the NHS referral list.
Visited Orthopaedics on April 2025
Spire Southampton Hospital has not yet replied.
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Review titled Awful experience
Rated 1 star out of 5
by Anonymous - Posted on 05 March 2025
The pre assessment team was extremely unprofessional. I was told in person by the Sister that the team "are not aware of the health status of the patients coming in", which is unacceptable when assessing suitability for general anaesthesia. I was then scaremongered into further blood tests by being told I was "high risk of needing a blood transfusion" which was completely untrue as I was having minimally invasive surgery. A nurse also tried to prescribe me medication without checking against my allergies and when I asked him about it he said "he thinks its ok". I felt unsafe in this hospital and will never be attending again. I wouldn't recommend it to anyone.
Visited Don't know on January 2025
Spire Southampton Hospital has not yet replied.
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Review titled Unable to get through to anyone to arrange appointments
Rated 2 stars out of 5
by Anonymous - Posted on 07 January 2025
I have been trying for 4 hours today to get through to the hospital to arrange an urgent appointment for my son. We have Private Medical Insurance and there is no option for Bupa online so have been unable to book it ourself. I have called numerous times, and also left a voicemail and had no response. I have also tried contacting the secretary for the consultant and the number does not work (which is shown on the website) and they haven't responded to emails.
Visited General Medicine on January 2025
Spire Southampton Hospital has not yet replied.
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Review titled Disappointing
Rated 2 stars out of 5
by Lolly - Posted on 20 August 2024
We were really struggling with our son’s allergies so was recommended to come here. We felt very rushed in the appointment (despite it being an hour long) and then felt we were just pushed out the door as ‘our time was up’. We were also meant to have received materials to help us with his allergies and eczema and I have emailed twice with no follow up. I expected more considering this is a private clinic. Wouldn’t recommend.
Visited Don't know on August 2024
Spire Southampton Hospital has not yet replied.
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