Springfield Hospital
Lawn Lane, Chelmsford, Essex, CM1 7GUContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Very through with everything the staff were amazing
Rated 5 stars out of 5
by Anonymous - Posted on 23 August 2024
Members of staff which is such a shame I cannot say as the app won’t let me checked on me before and after the operation, they were very diligent in their roles, ******* especially made me smile. My consultant was very through with explaining what the surgery involved and saw me after the operation to tell me it had gone well and he would try get a follow up appointment a little closer so I didn’t have to travel so far from my home.
Visited General Surgery on August 2024
Review titled Springfield Hospital
Replied on 05 September 2024
Hello, we are very happy to have provided you with such a positive experience. Thank you for taking the time to let us know how we did. Best wishes, Springfield Hospital
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Review titled Was seen for less than 5 minutes
Rated 1 star out of 5
by Harry - Posted on 16 July 2024
The doctor who I had seen didn't ask many questions about the pain, didn't seem interested In helping and was out in 5 minutes being told there's nothing he can do then why was I referred to there
Visited Orthopaedics on July 2024
Springfield Hospital has not yet replied.
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Review titled Great care whilst in hospital
Rated 4 stars out of 5
by Robert - Posted on 15 August 2024
I have previously left a review because the care i received prior and during my hip replacement was fantastic.. everyone was caring. Unfortunately after leaving hospital i have a problem with dislocation. Rang ward for help they passed me to outpatients who in turn asked me whether i was private or nhs. I told them nhs . The nurse said shd wojld put me through to the nhs team. The phone rang and rang and rang after 30 minutes i hung up and tried to talk to main reception. Wastr of time the swithboard gives you options none of which are the one you want No option to talk to a human being. I feel this episode ruined what would of been a successful op. So i cant recommend the after care once you leave hospital. At least for nhs patients.
Visited Orthopaedics on July 2024
Springfield Hospital has not yet replied.
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Review titled Thank you very much
Rated 5 stars out of 5
by Linda - Posted on 29 April 2024
The care and treatment I received was excellent. From first contact to discharge following surgery, the service was very efficient, friendly, professional, caring and productive. The high degree of the specialist medical care was evident and reassuring. The nursing staff were all so helpful, kind, knowledgeable and confident. Thank you very much. I will also write a special hand written note to the two nurses who cared for me on the day of my surgery. One was a staff nurse and the other a pre-registration nurse (whose names I know I cannot mention here). Their care, attention and thoughtfulness was very much appreciated.
Visited Gastrointestinal and Liver services on April 2024
Review titled Springfield Hospital
Replied on 08 May 2024
Thank you again for taking the time to let us know how we did. We hope you have a great day! Thank you again for taking the time to let us know how we did. We hope you have a great day!
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Review titled Very well cared for
Rated 5 stars out of 5
by Anonymous - Posted on 28 October 2023
All the nursing staff were very attentive, caring and quick to respond when called. Everyone was very friendly. Prior to the operation the anaesthetist visited me to explain anaesthetic options to enable me to make an informed choice. I had complete trust in my surgeon who phoned me each day after the operation to check on my progress. He seemed to be well-respected by nursing and physiotherapy staff. Physiotherapists (on the ward and at a follow-up review) were very friendly, supportive, and positive about my progress. I was happy to be in the care of the duty Senior Staff Nurse who shared her personal experience of knee replacements and recovery. I welcomed her knowledge and attentive care throughout my stay. One criticism: Information provided stated that NHS visiting hours were restricted to 14:00-16:00 and 18:00-20:00 but, later, staff said visiting times were actually 11:00-20:00.
Visited Orthopaedics on October 2023
Review titled Springfield Hospital
Replied on 01 November 2023
Thank you again for taking the time to let us know how we did. We hope to be of service to you again in the future. Best wishes, Springfield Hospital
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Review titled Appointment processes are poor
Rated 2 stars out of 5
by Anonymous - Posted on 21 August 2023
Trying to book a radiology appointment privately at Springfield Hospital but processes are unnecessarily tedious and not timely. Called for an appointment and I was asked to email a referral letter. This done, I then waited an hour and called back only to be told that even though the email had been received, it now needed to be loaded onto the system before they would make contact to offer times. The reason I go privately is to avoid waiting times and sitting around waiting to be contacted, especially navigating this around work and meetings. I cannot understand why one cannot book the next availability so I can get on with planning. Other hospitals are much more efficient! Springfield hospital is becoming an expensive NHS. It may be better use of my time travelling into London.
Visited Don't know on August 2023
Review titled Springfield Hospital
Replied on 20 October 2023
Hello, we are sorry to hear you did not have a good experience with us. If you would like us to look into this in more detail, please submit a feedback form via our website - https://www.ramsayhealth.co.uk/feedback. Kind regards, Springfield Hospital
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Review titled microsuction
Rated 2 stars out of 5
by Anonymous - Posted on 20 July 2023
paid for two ears for microsuction done one only could not do other but got charged for two , wanted to go back and do other but wanted me to pay again.not happy
Visited Ear, Nose & Throat on June 2023
Review titled Springfield Hospital
Replied on 20 October 2023
Hello, we are sorry to hear you did not have a good experience with us. If you would like us to look into this in more detail, please submit a feedback form via our website - https://www.ramsayhealth.co.uk/feedback. Kind regards, Springfield Hospital
Information supplied by Ramsay Healthcare UK Operations Limited