Springfield University Hospital
Springfield University Hospital, 15 Springfield Drive, London, SW17 0YFContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Let down by lotus again
Rated 1 star out of 5
by Anonymous - Posted on 01 May 2024
I’m so sad to write this. Overall my experiences and interactions with the trust are always spot on, so it really does pain me to write this feedback. Sadly it’s not an isolated incident for me, I’ve had the same experience on a couple of admissions now. So my last admission recently. Go through the standard “check in” routine, all staff are amazing as always and super friendly. I take a lot of medication for many chronic illnesses. I went through in great detail with the lady booking me in exactly what I take, what it’s for and how often. I watch her diligently record all this information on my chart. It’s also clearly labelled in every packet of medicine. I made sure of this when I packed my stuff to come in. Half hour later I’m due medication, told I can’t have as doctor needs to prescribe them. Ok so I can wait an hour or so. 5 hours pass, I request every hour for my meds only to be told that I’m not dealing with medications by a few members of the team. It’s now 10pm. Still no meds. I was told that they can’t give out any from earlier either. Very frustrating. Staff now busy giving out night time meds and not wanting to engage with me or answer my concerns. It transpires the “Dr” hadn’t prescribed half of them it would seem. Some that were twice a day were set for once a day etc. My frustration and concern is evident. I come to Lotus because I’m seriously unwell and need your help, it’s not a choice or a “jolly” Why and how can I entrust you with my care at my most complex and critical times do I always feel that you have no regard for me and my health. If this was an isolated incident I would brush it away but I’ve gone through medication issues in previous admissions. not as severe as this time. Consistency and continuity of care underpin everything, so I have to tell you this? To a Dr?. I’m looking to you to keep me safe and alive and you can’t even read and prescribe my daily medications correctly. I went home , not a great idea at all. I was and very vulnerable and unwell. But if I can’t trust you with the basics what else is there for me? I felt/feel incredibly let down by the process and it made me feel so alone with no one to turn to. Where do I turn now when I desperately need that critical support ? I want to stress again the team were all lovely for the majority of the time I was there.
Visited Inpatient mental health services on April 2024
Review titled Springfield University Hospital
Replied on 03 May 2024
My name is Winson and I am a member of the Patient Experience team for the Trust. I am very sorry to hear of your experience during your stay in our Lotus Unit and your useful comments made. Please be assured that the Trust is committed to ensuring that everyone who uses our services has a good experience of care. Please can you get in touch with our PALS team so that we can the team to look into this for you and give feedback to the relevant team so that they can improve this area of their service as quickly as possible. You can call our PALS team on 020 3513 6150 or via our email pals@swlstg.nhs.uk If you would like to make a Formal complaint you can make your complaint directly to us via our email address complaints@swlstg.nhs.uk Kind regards Winson
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Review titled Lotus Removed The Letter S from The Word Scare.
Rated 5 stars out of 5
by Mr Grateful - Posted on 25 March 2024
The team at Lotus in my opinion represent the foundation on which one can overcome crisis and move on to a stable life without worrying that no one care's, these people do care and I for one am eternally grateful to the whole team, keep up your good work as mental illness can effect anyone at any time in life, Thank You.
Visited Inpatient mental health services on February 2024
Review titled Springfield University Hospital
Replied on 26 March 2024
Dear " Mr. Grateful", My name is Winson, and I am a member of the Patient Experience Team for the South West London & St. George's Mental Health NHS Trust. Thank you for your feedback, I'm delighted to hear you had such good support from the hard working team at the Lotus Suite. We are glad you were able to overcome your crisis and are in a better place now with the support of the team. This is the level of care we strive for within the Trust and we were very pleased to hear you giving the team such wonderful praise. I will be sharing this feedback with the Lotus Suite team and I hope this will encourage them to keep up the good work and other teams will be inspired by their example. I thank you again for taking the time out to leave such a valuable comment.
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Review titled Lotus Suite
Rated 5 stars out of 5
by Anonymous - Posted on 11 May 2023
Supportive staff in comfortable ,calm surroundings. Comprehensive care plan ,enabled me to work through my mental health crisis. Thank you to a wonderful team .
Visited Inpatient mental health services on May 2023
Review titled Springfield University Hospital
Replied on 22 May 2023
Dear Anonymous Many thanks for your positive feedback which is always a pleasure to read. I will ensure that this is saved and passed onto the team on Lotus Ward. Many thanks and kind regards Jane
Provided by Care opinion
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Review titled Unprepared unprofessional security.
Rated 2 stars out of 5
by Cris Guereta - Posted on 12 November 2022
I was at the Hospital and I was poorly received by the security guard who was at the emergency door on 11/12/2022 at 7 am, extremely rude when trying to guide us he thinks he is dealing with thieves he acted as if we were, and then there when we went out he was laughing and looking at his cell phone and singing loudly in a mockery form, he was not professional at any time and I was watching it was like this with more people and always singing loudly and laughing at the reception of a hospital where people go sick and sad he should respect the people's pain. bad security work done by this man , instead of comforting us at the entrance to the Hospital , it left us more discredited .Sad day.
Visited Don't know on November 2022
Review titled Springfield University Hospital
Replied on 17 November 2022
Dear Anonymous My name is Jane and I am one of the Experience and Governance Leads for the Trust. I was sorry to hear of your experience last week. If you would like to raise this as a formal complaint or as a concern then we would be happy to look into this further for you. If you wish to do so you can email the PALS team on PALS@swlstg.nhs.uk or our Complaints Team on complaints@swlstg.nhs.uk. You can also call our PALS line on 0203 513 6150 and one of my colleagues will take the details from you. Kind regards Jane
Provided by Care opinion
Information supplied by South West London and St George's Mental Health NHS Trust