St Austell Community Hospital - Cornwall Partnership NHS Foundation Trust
Porthpean Road, St. Austell, Cornwall, PL26 6ADContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled The great run around
Rated 2 stars out of 5
by Anonymous - Posted on 12 August 2024
Went to a out of hours clinic at Penrice hospital, told a scan needed, passed over to Royal Cornwall Hospital Trust waited 20 hours for a ultra sound scan that could have been done at Penrice hospital in the first place.
Visited Imaging services on August 2024
St Austell Community Hospital - Cornwall Partnership NHS Foundation Trust has not yet replied.
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Review titled Superb care
Rated 5 stars out of 5
by John Griffin - Posted on 18 June 2024
My wife was admitted for end of life care and everything was done to make her comfortable. Doctors, nurses and care assistants all acted with both compassion and efficiency. They can be very proud of what they do.
Visited Geriatric Medicine on June 2024
St Austell Community Hospital - Cornwall Partnership NHS Foundation Trust has not yet replied.
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Review titled Hit and miss
Rated 3 stars out of 5
by Anonymous - Posted on 29 August 2023
It really is a hit and miss my 4yr old daughter was going in regularly and we met some lovely nurses that was calm and reassuring myself and my daughter they seemed passionate and then we went to derriford and met a nurse who offered my daughter a lift not me the parent her words were (I will pick you up for your next appointment ) then smile at my daughter while I was sat behind her and she didn't turn her head to make contact with me, my daughter said no we went in nanny's car today and grandad with bring me here then to mc'ds which the nurse did not respond too I travelled just over an hr to the hospital that day and she wasn't informed how I got there I do not find that behaviour appropriate! We visited deriford 3x in the last 2 weeks before meeting this one, on my daughters last appointment at penrice changing between two hospitals forjust over a month the same nurse told me to check my daughter but if I wanted to I could take her to a gp which I most certainly did and another 3weeks for treatment was needed the gp was amazing at emotional support and cleaning but unfortunately not wrapping a bandage I eventually brought my own supplies and put my first aid certificate to hand for my daughter because the bacis seemed too much of a job for the gp to do it properly or maybe they was unaware they was doing it wrong after the 1st of 3 visits to the gp I did tell the nurse that it came undone and still continued... Unfortunately some of these experiences has made me feel very uneased approaching the NHS I do hope in the future I will be able to go back in with an opened mind and not have to feel like I need my guard up.
Visited Don't know on August 2023
Review titled St Austell Community Hospital - Cornwall Partnership NHS Foundation Trust
Replied on 04 September 2023
Thank you for taking the time to share your experience. I can only comment on the care you received at Cornwall Partnership NHS Foundation Trust as Derriford is a different Trust. I would be more than happy to share your feedback with the patient experience team at Derriford if you wished to discuss your experience further. I too would be happy to discuss your experience at St Austell community hospital and would also like to direct you to the GP practice manager if you would like to discuss your experience with them. I am sorry to hear you had a mixed experience of care. If there is anything you would like to discuss further please do let me know. As a Trust we rely on patient and carer feedback to ensure we are providing a accessible service for all and feedback allows us to make changes to ensure a positive experience is had.
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Review titled Amazing practice
Rated 5 stars out of 5
by Sam - Posted on 30 July 2023
I unfortunately arrived with a knitting needle through my finger, from reception through to nursing all staff were amazing. Helpful, prompt, caring, and efficient. The care I received was incredible, they explained everything in detail and made me feel extremely safe. I cannot thank them enough.
Visited Don't know on July 2023
Review titled St Austell Community Hospital - Cornwall Partnership NHS Foundation Trust
Replied on 01 August 2023
Thank you for taking the time to share your experience of the care you received. Feedback allows us to understand what is working well equally understand areas that could be adapted to improve a patients experience. We are very pleased to hear you had a positive experience and we will share your feedback with the manager and matron who will be delighted to hear you had a positive experience. I hope you are feeling better and happy you were able to access care when needed. Zoe Locke Head of Patient Experience & Engagement
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Review titled Helpful and positive experience
Rated 5 stars out of 5
by Anonymous - Posted on 24 July 2023
Visited MIU today with badly swollen eye. I was examined quickly and appropriate treatment suggested with was very reassuring given I’m away from home and my GP. Thank you very much. Great job and facility
Visited Don't know on July 2023
Review titled St Austell Community Hospital - Cornwall Partnership NHS Foundation Trust
Replied on 27 July 2023
Thank you very much for your positive feedback in relation to the treatment and care you received at St Austell Community hospital. We will forward this to the Matron and team lead to pass on to the staff members. They will be pleased to hear this feedback.
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Review titled Exemplary MIU Service
Rated 5 stars out of 5
by Anonymous - Posted on 05 June 2023
I visited St Austell MIU yesterday after my fiance and child sustained wounds from a cat. Right from the moment you enter, staff greet you with a welcoming and kind manner. The admin, HCA and practitioner's were exceptional. The staff were professional, empathetic and respectful throughout. Despite working under such pressure during such busy times, the team were went above and beyond to provide a compassionate 5 star service. I must mention the nurse's terrible jokes - these made us feel at ease after feeling so stressed by the trauma. This team is an asset to the NHS and the St Austell community.
Visited Don't know on June 2023
Review titled St Austell Community Hospital - Cornwall Partnership NHS Foundation Trust
Replied on 07 June 2023
Thank you so much for your positive feedback in relation to the treatment you received at St Austell Community Minor Injury Unit. It is always nice to hear. We will forward this to the Matron and team lead who will cascade to the staff members. They will be delighted to hear this feedback.
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Review titled Professional Team
Rated 5 stars out of 5
by Amanda Hastilow - Posted on 29 May 2023
I don’t often write reviews, unless I feel strongly about my experience. Today I was advised by 111 to visit the MIU at St Austell Community Hospital about my eye. I was seen quickly by triage then after a short wait I saw the nurse. The nurse who examined my eye was professional, caring and reassuring. The whole experience could have been worrying and anxious, but the team’s sense of humour made my experience almost enjoyable!! I can’t speak highly enough about my experience from start to finish, especially when it was a Bank Holiday Monday and it was extremely busy! All the staff were great! I have been to this MIU many times over the years, either for myself or family members and it is consistently good. Thank you
Visited Don't know on May 2023
Review titled St Austell Community Hospital - Cornwall Partnership NHS Foundation Trust
Replied on 01 June 2023
Thank you so much for your very positive feedback in relation to St Austell Community hospital. We will be forwarding this to the Matron and team lead to cascade to the staff members. They will be delighted to hear your feedback. Thank you.
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Review titled Great care
Rated 4 stars out of 5
by Anonymous - Posted on 15 May 2023
My daughter had to go in due to a fracture on her wrist, they were amazing with her, she went back there to get the cast off and put the splint on and they were so calm with her. Very happy with the treatment.
Visited Don't know on May 2023
Review titled St Austell Community Hospital - Cornwall Partnership NHS Foundation Trust
Replied on 17 May 2023
Thank you so much for your positive feedback and we are pleased to hear your daughter got the treatment we would expect. We will forward this to the Matron who will cascade to the relevant staff members. They will be delighted.
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Review titled Very disappointing treatment by those who should care
Rated 1 star out of 5
by Kim Bessant - Posted on 29 April 2023
I was very shocked at the uncaring service we received today from the nurse who assess my daughter (14) with abdominal pain in minor injuries, as a healthcare worker myself working Frontline for the ambulance service , I find it very upsetting to see a professional nurse act in such an uncaring manner. We took my daughter into the unit due to a concern she may have appendicitis, I checked with the receptionist that the unit would be able to assess abdominal pain and was told they wouldn't ever turn a patient away. The unit was quiet and so we were seen almost immediately but we were met with a barrage of hostility from the nurse saying 'we shouldn't be there', and 'what would they be able to do', I was so shocked at the lack of compassion and it was not what I would expect from a fellow NHS worker! I am so sad to see this sort of practice being carried out and I can only imagine how upset other patients must be to be attended to by someone like this. I hope you can use this feedback productively to make improvements and ask the nurse to reflect on this kind of attitude to her practice, my daughter and I were made to feel like a complete nuisance when all we had wanted was some advice, reassurance and sign posting as we were on holiday and a long way from home. I would appreciate someone getting back to me and we have both been left very upset by this experience.
Visited Don't know on April 2023
Review titled St Austell Community Hospital - Cornwall Partnership NHS Foundation Trust
Replied on 16 May 2023
Thank you for your feedback regarding your experience whilst at St Austell Minor Injury Unit. I have liaised with the Matron of the unit who is very sorry for any upset caused, they appreciate staff could have communicated with you better the limitations of the service a thorough examination was undertaken and appropriate advice given. From you feedback the matron has identified some learning and will bring this to all MIU staff's attention. Matron has also offered to discuss this with you if you would like. If you would like this opportunity please email our Patient Experience Team with your name and contact details which will be passed on - cft.patientexperience@nhs.net. Many thanks Becky
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Review titled Awful
Rated 1 star out of 5
by Anonymous - Posted on 02 March 2023
What is the point in the MIU unit at St austell hospital. On my visit today, there was 2 patients ahead of me. The nurse on triage was rude, obnoxious and not very pleasant. Waiting over 45 minutes later when it's obvious there is no patient being seen I left. Xray department closes for lunch. Pathetic
Visited Don't know on March 2023
Review titled St Austell Community Hospital - Cornwall Partnership NHS Foundation Trust
Replied on 09 March 2023
We are sorry to hear that you did not have the experience we would have expected in St Austell Community hospital. Be assured we will forward this to the Matron and Team Lead who will look into the circumstances that led to your dissatisfaction of our service. The X Ray department is led by Royal Cornwall Hospital Trust and we have no jurisdiction over the department closing for a lunch break which is a mandatory requirement for staff members. We will follow your feedback up and will expect a response from the service.
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Information supplied by Cornwall Partnership NHS Foundation Trust