St Bartholomew's Hospital
St Bartholomew’s Hospital, West Smithfield, City of London, EC1A 7BEContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Wonderful staff and care
Rated 5 stars out of 5
by Tressan Anastasiou - Posted on 17 September 2024
The Department of Breast Services at St. Bartholomew's Hospital is tip top. The staff are professional, efficient, compassionate, kind and just plain lovely. The specialist nurses are wonderful, the surgeon amazing. This unit should be the face of the National Health Service. I was never kept waiting. I was never rushed in an appointment. I was very well looked after and kept informed at every step. Amazingly I went from diagnosis to the all clear in 6 weeks and 1 day. The National Health Service at it's best. I wish I could name names as the staff deserve a huge shout out for being amazing.
Visited Breast Surgery on September 2024
St Bartholomew's Hospital has not yet replied.
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Review titled Awful Experience with Consultant/Dr
Rated 2 stars out of 5
by Anonymous - Posted on 08 August 2024
Attended the pain management clinic today with older immobile family member we waited to be called. The consultant came and proceeded to tell us that he had read the referral from the GP and we were Lucky to not have waited long for the appointment on the NHS. (This was a second appointment a follow up referral as previous pain management hadnt been sufficient. ) He was offhand and asked why we had not continued through the private route??? During the very frustrating unproductive 9 minute appointment - The patient was asked questions which the Dr then proceeded to answer himself - he was totally patronising - his patient manner was atrocious and the older patient left the 9 minute appointment feeling bewildered as the 3 previous medical professionals they had seen had set up a treatment plan for pain management that was then totally undone by this one person - and told if this medication doesn't work talk to your GP - Lets not forget it was the GP who referred the patient to the pain management again. The accompanying carer attending with the patient was equally unimpressed by his manner and found them to be extremely patronising unhelpful and rude. Dismissive at best. When dealing with older patients a certain amount of respect or understanding to their needs should be addressed and unfortunately this didnt happen. We can only hope that this experience wont be repeated and if we are given a further appointment with this particular consultant - we will certainly think twice before going. It was such a negative experience at best a complete waste of 9 minutes in a room - listening to someone answer their own questions Total waste of time dissapointing and awful.
Visited Pain Management on August 2024
St Bartholomew's Hospital has not yet replied.
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Review titled Amazing Team of people
Rated 5 stars out of 5
by Helen Pike - Posted on 14 August 2024
Had an cryo ablation cannot speak highly enough of this amazing talented team. From the nurses to the consultant lead doctors. Thank you so much
Visited Cardiology on August 2024
St Bartholomew's Hospital has not yet replied.
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Review titled Best experience ever
Rated 5 stars out of 5
by Anonymous - Posted on 30 July 2024
Ward 3d is the best ward ever. The impeccable service we received here has truly restored our faith in the nhs. The doctors and nurses have been so understanding and so helpful and we cannot express our gratitude enough. They made the whole experience so smooth and easy. It was the best service we have ever had. As happy as we were for the patient to be discharged, we were very sad to say goodbye to the wonderful team who had looked after her. Furthermore, the cleanliness and hygiene of the hospital was amazing. There is not one bad thing I can say about our experience here. If only we could mention names because there were a wide range of staff members who truly contributed to our journey. Thank you so much! The staff in ward 3d are amazing. They deserve any sort of appraisal because they have done everything and more! Love from the patient and family members of Bed 27 xx
Visited Cardiology on July 2024
St Bartholomew's Hospital has not yet replied.
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Review titled Felt privileged to be treated here
Rated 5 stars out of 5
by Christopher Hill - Posted on 16 July 2024
Referred for an Ablation. The whole process could not be faulted from pre op assesment, interim telephone help to final procedure. Not only was the equipment mightily impressive, the performance and care given by all staff from consultant, anaesthetists, doctors, nurses was excellent professionally-and friendly.
Visited Cardiology on July 2024
St Bartholomew's Hospital has not yet replied.
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Review titled Fantastic Experience
Rated 5 stars out of 5
by W Walsh - Posted on 04 June 2024
Would like to thank the the doctors and their team for a friendly and professional procedure to repair my cto heart problem. It was way above expectation and made me feel at ease throughout the complex procedure. Also all of the nurses involved with the before and after care wre terrific and hard working to provide the best recovery possible. Thanks to all involved I am quickly back on my feet and without any worry or stress.
Visited Cardiology on June 2024
St Bartholomew's Hospital has not yet replied.
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Review titled Incredible care
Rated 5 stars out of 5
by DIMITRA LASKOU - Posted on 04 November 2024
I cannot express enough gratitude for the incredible care I received from the medical team at St. Barts Breast Cancer Hospital. From the first consultation to the final follow-ups, every member of the team provided outstanding support, professionalism, and compassion during one of the most challenging times in my life. The nursing and support staff were consistently kind, attentive, and understanding. They went above and beyond to make sure I was comfortable, informed, and felt supported throughout every step of my treatment. Every question I had—no matter how small—was answered with patience, clarity, and empathy. The entire team worked seamlessly together, ensuring that my experience was as positive as possible under the circumstances. I also want to highlight the incredible skill and care of my breast surgeon, who performed my two surgeries with exceptional expertise. From our first meeting, I felt completely confident in his hands. He took the time to explain each step of the process, making sure I fully understood my options and what to expect. Their attention to detail and compassionate approach made a world of difference to my physical and emotional recovery. Not only was the surgical outcome excellent, but the personal care and reassurance they provided along the way were invaluable. St. Barts Breast Cancer Hospital is truly a place of hope and healing, filled with professionals who are dedicated to their patients’ well-being. I am deeply grateful to everyone there for the extraordinary care they provided, and I would highly recommend their services to anyone facing a breast cancer diagnosis. This team embodies the highest standards of medical excellence and compassionate care.
Visited Breast cancer services on May 2024
St Bartholomew's Hospital has not yet replied.
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Review titled Very bad practice
Rated 2 stars out of 5
by Anonymous - Posted on 14 May 2024
Urgent referral for suspected lung cancer, I waited 2 weeks for appointment which I booked myself as they had no sutible times. But 5 days coming up to my appointment date. They changed it without my consent to anytime they like. Called to rebook my appointment time as I didn't request changed. Which was accepted. Then next morning they changed it again. This time I emailed them my availability, they booked a sutible time. Next day again changed to whatever they like. Would not recommend this hospital.
Visited Respiratory Medicine on May 2024
St Bartholomew's Hospital has not yet replied.
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Review titled Great care
Rated 5 stars out of 5
by Lorna Holmes - Posted on 05 April 2024
Recent stay in ward 6 annex staff were professional and provided treatment and showed such care when I faced an unexpected setback. Thank you all.
Visited Breast cancer services on April 2024
St Bartholomew's Hospital has not yet replied.
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Review titled Excellent practice
Rated 5 stars out of 5
by MAKOTA mashabela - Posted on 04 November 2023
The transport department made me feel so special. I was treated with dignity and care.They updated me on when my transport will arrive,they made me tea and gave me some chocolate.They addressed me by my name.When I was in pain they showed compassion and they reassured me.Everyone there looked relaxed because of this great transport team.The department should be added on review list.These guys are super professional,efficient,compassionate and kind.When I am well I would like to visit those guys and say thank you personally.
Visited Don't know on November 2023
St Bartholomew's Hospital has not yet replied.
Information supplied by Barts Health NHS Trust