St Helens Hospital
Marshalls Cross Road, St. Helens, Merseyside, WA9 3DAContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Great practice
Rated 5 stars out of 5
by Agnes Jones - Posted on 07 December 2022
On visiting the department I was treated with friendliness, warmth and professionalism, the doctors and the staff members that were there did everything to make me feel at ease. Everything was explained thoroughly and I was able to make choices based on the information I was given. I can't thank you all enough for making a most pleasant experience the absolute best it. An excellent service performed by caring and excellent staff. Thank you very much.
Visited Oral and Maxillofacial Surgery on December 2022
Review titled St Helens Hospital
Replied on 08 December 2022
Morning Agnes, thank you for taking the time to provide feedback on your recent experience at St Helens Hospital. We are glad to hear that you have had a positive experience. Unfortunately you did not say which Department you visited so we can let the staff know ?. If you want to get in touch to let us know, please contact patientexperienceteam@sthk.nhs.uk. Have a lovely day.
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Review titled Excellent result
Rated 5 stars out of 5
by Mr Ogbuebile - Posted on 15 February 2023
I recently had an abdominal stomach reconstruction surgery. By a renowned surgeon and his surgical team . I couldn’t be more happier with the outstanding job well done and treatment from the all the surgical team . A big thanks to all the nurses on the ward, the care assistants, and physio team that took care of me and I hasten to thank the domestic team that kept my room constantly cleaned . I am full of appreciation .Keep up the good work.
Visited General Surgery on December 2022
Review titled St Helens Hospital
Replied on 17 February 2023
Hello, thank you so much for taking the time to provide your feedback following your recent admission; we are delighted to hear that you had a positive experience during your stay and we will ensure your feedback is shared with the relevant staff. We wish you a speedy recovery
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Review titled Brilliant care
Rated 5 stars out of 5
by Susanbolton - Posted on 20 December 2022
I attended Sanderson ward as a day care patient to have cystoscopy under general anaesthesia, I was very nervous and scared. From the time I stepped into the ward, which is a very warm welcoming place, I was looked after, all the nurses were so friendly and caring, they put me at ease immediately, all procedures were carried out professionally, from the waiting to be taken to theatre, to the surgeon who explained everything to me so that I understood what was happening, to the brilliant anaesthetist, who was caring and funny and immediately put me at ease, to the nurse who was with me in recovery and gave me my first drink of water, to the staff back at Sanderson, where I had sandwiches and tea from a lovely nurse, I was checked continually throughout my recovery and subsequent discharge. All of the nursing staff were so friendly, I cannot express how grateful I am and how safe I felt I knew I was in good hands the whole day, so thanks to all who looked after me, you do make a difference to people's lives when they are scared and apprehensive, hope you all have a brilliant Christmas you deserve it
Visited General Surgery on December 2022
Review titled St Helens Hospital
Replied on 20 December 2022
Morning Susan, thank you for taking the time to provide feedback on your recent experience at St Helens Hospital. We are glad to hear that you have had a positive experience. We will ensure that the team on the Sanderson Suite receive your feedback. We are wishing you a speedy recovery.
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Review titled Disappointed
Rated 3 stars out of 5
by Anonymous - Posted on 16 March 2023
Had 2nd cataract appointment cancelled 4 days prior to date l should have had it 4th January 2023 The reason for cancellation was they needed a special lens, why this wasn't ordered before 4th January l don't know. Told it should only be 2 to 3 weeks but after 11 weeks am still being told its not arrived. Am now getting really bad headaches and a lot of blurred vision daily. Not pleased at all with the service .
Visited Ophthalmology on December 2022
Review titled St Helens Hospital
Replied on 27 March 2023
Hello, we are sorry to hear that you have had a poor experience. Unfortunately your feedback has been submitted anonymously and without your personal details we are unable to look into this for you. If you would like us to look into your concerns, please contact the PALS Team on pals@sthk.nhs.uk or telephone 0151 430 1376 where they will be happy to help you.
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Review titled Bcc clinic
Rated 2 stars out of 5
by Anonymous - Posted on 04 December 2022
Was referred here in June 2022. It’s now Dec and still haven’t been allocated an appt and when I’ve rung I’ve been told it’ll be at least February. I know most BCC are easily removed but no one has actually diagnosed me yet (Dr just said it was bcc) - surely people should be confirmed as bcc before left to wait 8 months? What if it’s not bcc but something worse? I’m sick of worrying about it every day. Nhs guidelines are 18 weeks
Visited Dermatology on November 2022
Review titled St Helens Hospital
Replied on 06 December 2022
Good morning, Thank you for taking the time to provide feedback about your unsatisfactory experience that has been going on since June. Unfortunately, we cannot respond fully to anonymous feedback. To enable us to help you with your concern, we need some more of your details. Please contact PALS via email pals@sthk.nhs.uk or on the telephone 0151 4301376 where your case will be allocated a PALS officer who will help you.
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Review titled wonderful people
Rated 5 stars out of 5
by john smith - Posted on 26 November 2022
I attended the endoscopy unit on the 22/11/2022 for a procedure and was preped by a lovely nurse before i met a charming doctor and his team of nurses and from the minute i arrived till the minute i left i cant speak highly enough of eveyone in attendence(endoscopy&recovery) everyone made me feel relaxed explaining what was happening with a few lighthearted comments throw in to make me more at ease and i now know why people praise st helens hospital it is staffed by truley wonderful people thank you to everyone Kindest Regards john smith
Visited Diagnostic Endoscopy on November 2022
Review titled St Helens Hospital
Replied on 28 November 2022
Hi John, thank you for taking the time to provide feedback on your recent experience in Hospital. We are glad to hear that you have had a positive experience. We will make sure that we pass your feedback to the endoscopy team that looked after you. Wishing you a speedy recovery.
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Review titled Amazing
Rated 5 stars out of 5
by Hilary Booth - Posted on 25 June 2023
Can't praise the treatment I recieved here enough from consultant to surgeon to nurses theatre staff and reception team all the most helpful,caring team fantastic and thank you all
Visited Plastic surgery on November 2022
Review titled St Helens Hospital
Replied on 26 June 2023
Thank you for taking the time to provide feedback on your recent experience at St Helens Hospital, it is much appreciated. We are pleased that you have had a positive experience . If you could contact the Patientexperienceteam@sthk.nhs.uk, letting the team know which Department/ward that you were treated on, we will be able to share your feedback with the team .Wishing you a speedy recovery.
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Review titled Pain management
Rated 5 stars out of 5
by Joan dutton - Posted on 05 November 2022
Thank you to the surgeon. doctors. and nurses. at saundersons suit.your care is outstanding.i was admitted at 11am had pain relief procedures and was back home for 1.30pm I would highly recomend this clinic to anyone with back pain.and other pain.you are all a credit to your profession.Thank You all
Visited Pain Management on November 2022
Review titled St Helens Hospital
Replied on 07 November 2022
Hi Joan Thank you for taking the time to provide feedback on your recent experience at St Helens Hospital. We are glad to hear that you had a positive experience. We will make sure that your feedback is forwarded to the team that looked after you. Wishing you a speedy recovery.
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Review titled Above n beyond
Rated 5 stars out of 5
by David Tickle - Posted on 24 November 2022
Seen Dr Moss a lovely lady caring consultant twice now very professional informative and compassionate answered all my questions and concerns and eased my anxiety greatly thank you
Visited Haematology on November 2022
Review titled St Helens Hospital
Replied on 28 November 2022
Hi David, thank you for taking the time to provide feedback on your recent experience in Hospital. We are glad to hear that you have had a positive experience. We will endeavour to locate Dr Moss and let her have your feedback. Wishing you a speedy recovery.
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Review titled Sanderson Suite excellent care
Rated 5 stars out of 5
by Elaine Lockett - Posted on 06 November 2022
I attended the Sanderson Suite yesterday for a minor procedure under general anaesthetic. From the minute I was admitted to discharge your staff looked after me to the highest standard. They were all lovely, we had some laughs which put me at ease, the staff in theatre & recovery were fantastic too & the nurses back in the ward after my op looked after me so well, always checking on me, made the best tea & toast followed by plenty of biscuits too! My little girl was even given some biscuits when she came to pick me up with my husband. Well done St Helens hospital & all the nurses in the Sanderson Suite, an absolute credit to the NHS.
Visited General Surgery on November 2022
Review titled St Helens Hospital
Replied on 07 November 2022
Hi Elaine Thank you for taking the time to provide feedback on the care and treatment that you received recently at St Helens Hospital. We are glad to hear that you had a positive experience. We will make sure that your feedback is forwarded to the team that looked after you. Wishing you a speedy recovery.
Information supplied by Mersey and West Lancashire Teaching Hospitals NHS Trust