St Helier Hospital
Wrythe Lane, Carshalton, Surrey, SM5 1AAContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Incompetent shambles
Rated 1 star out of 5
by Millie - Posted on 09 March 2023
Hospital consultant issued prescription on 1 March. I telephoned 2 March to check situation & was told medication had to be ordered in. Pharmacy said they would contact me when ready. Having heard nothing I telephoned on 9 March - was told the medication arrived late on 8 March but had not yet been dispensed. This was a lie. When I picked up the medication the accompanying paperwork said 'Dispensed 8 March'. Additionally, picking up the medication is a horror story - I waited more than 30 minutes to pick up my medication after receiving a text to say it was ready. Delay mostly caused by four patients trying to pick up medication which had not been dispensed combined by slowness and incompetence of staff. Triage needed on patient side if carrying on with in-house dispensing. Cull of incompetent staff very urgently needed. Outsourcing with a commercial pharmacy likely to be miles better - could hardly be worse.
Visited Pharmacy available on-site on March 2023
St Helier Hospital has not yet replied.
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Review titled Kind and caring
Rated 4 stars out of 5
by Mrs Margaret H Mills - Posted on 02 March 2023
I had an appointment this morning in the Gynaecology department. I was seen on time even though there had been a fire alarm alert earlier. I was seen by Margaret and Moly who were delightful. They explained what was going to happen and reassured me at all times. I felt relaxed even though the procedure can be uncomfortable. They answered my questions fully and I was very satisfied with my treatment.
Visited Gynaecology on March 2023
St Helier Hospital has not yet replied.
Information supplied by Epsom and St Helier University Hospitals NHS Trust