St Lukes Hospital
33 Leicester Road, Market Harborough, Leicestershire, LE16 7BNContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled gasoscopy
Rated 3 stars out of 5
by Shirley Ireland - Posted on 17 January 2023
Had above procedure on 10th January, Doctor was very late and was not in best of moods ,made me feel uncomfortable when he ask about symptoms when he put cannula in wrist it was painful when he tapped my wrist when he put sedative in thought he had finished move my hand to which he he pulled it back stronger than needed was scared had slight panic attack all nursing staff were great calmed me down told them it was because of medication in mouth but it was because doctor had upset me was left with nasty bruise on wrist.have had procedure before never been like this felt review needed to be left.
Visited Diagnostic Endoscopy on January 2023
Review titled St Lukes Hospital
Replied on 18 January 2023
Dear Commenter I was very sorry to hear about your experience of our service - this is clearly not the experience we would want any of our patients to have. If you would like us to investigate and respond to you on this matter, please can you contact our complaints team on: pils@uhl-tr.nhs.uk We would be only too happy to investigate and follow up on this for you.
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Review titled Poor service wrong information
Rated 1 star out of 5
by Roger Skene - Posted on 14 November 2022
My wife(NHS worker) fell and injured shoulder. The hospital website stated that the minor injuries was open on a Sunday during the day up to 7pm. Drove there arriving at 3pm . Door locked. Sign outside same as website.Rang doorbell on and off for 40 minutes and no one appeared or responded on intercom. Other prospective patients arrived and could not get any response. If there was no service update the website or put a note on the door. Ended up at minor injuries unit at Rugby and yes they were open. The service at St.Lukes just not good enough for the area. It used to be better!!
Visited Don't know on November 2022
Review titled St Lukes Hospital
Replied on 07 February 2023
Dear Patient Thank you for your feedback. I was sorry to hear about your distressing experience of the Urgent Care Centre. Unfortunately this is not managed by UHL. I believe it is managed by Derbyshire Health United (DHU) should you wish to lodge a complaint (dhuurgentcare.clinicalgovernance@nhs.net).
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Review titled Impossible telephone service
Rated 1 star out of 5
by MARK WHITEHOUSE - Posted on 14 October 2022
Cannot get through to cancel and amend an appointment!!!!! So now I am going to 'miss' an appointment! Frustrating. Have spent 10 mins on the phone, being told I am 'being transferred to the operator' then I get a message 'that extension is not valid - please try again'
Visited Don't know on October 2022
Review titled St Lukes Hospital
Replied on 18 October 2022
Dear Mr Whitehouse I am so sorry that you have had such a frustrating experience, trying to get through to the correct department at St Lukes. I have passed you name on to the Service Manager and Admin Team Leader, to contact you and resolve your concerns Kind regards
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Review titled Not accessible, in-efficient process
Rated 2 stars out of 5
by Saavy - Posted on 31 July 2022
To get urgent care at the weekend an automated answering machine tells you to call 111. I had already called 111 who informed me that they cannot access the system at saint lukes to arrange a same day appointment. Calling 111 is a waste of their time just to get an appointment. This is a walk in centre that 111 and patients cannot access 2 days a week!
Visited Don't know on July 2022
Review titled St Lukes Hospital
Replied on 07 February 2023
Dear Patient Thank you for your feedback. I was sorry to hear about your distressing experience of the Urgent Care Centre. Unfortunately this is not managed by UHL. I believe it is managed by Derbyshire Health United (DHU) should you wish to lodge a complaint (dhuurgentcare.clinicalgovernance@nhs.net).
Information supplied by University Hospitals Of Leicester NHS Trust