St Mary's Hospital (HQ)
Praed Street, London, W2 1NYContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Not Good
Rated 1 star out of 5
by Anonymous - Posted on 09 July 2024
What a mixed bag mess at this hospital. Some staff were amazing and others were terrible. Firstly, we had an elective C section and were made to wait from 7:30am to 5pm for the surgery, my partner had not eaten since day before and her blood sugar levels were so low which is just crazy before going into surgery. Secondly, we were put into a post natal ward which was super hot with no air conditioning and a non functioning personal light. Baby was overheating and absolutely no fresh air into the space. Crazy. Thirdly, we had about 3 different opinions on breastfeeding my daughter, introduce formula, wait for baby to be hungry and various styles on delivery of milk. Would I recommend this experience, absolutely not. As mentioned at the start some staff and clearly very well trained which balances things a bit but overall no way near good enough
Visited Maternity services on July 2024
Review titled St Mary's Hospital (HQ)
Replied on 10 July 2024
Imperial College Healthcare NHS Trust is concerned about your posting on NHS Choices and wishes to apologise to you for your experience. If you would like to discuss this matter further, please contact the Patient Advice and Liaison Service (PALS) on either 0203 312 7777 or email imperial.pals@nhs.net . In the meantime I have forwarded your posting to the managers.
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Review titled Great Maternity Department with excellent team
Rated 5 stars out of 5
by Denica Hristova - Posted on 06 July 2024
I recently had an elective C-section at St Mary's and I couldn't have felt happier and in better hands. The whole team, from the nurses, midwives, anesthesiologists and surgeons were so attentive, kind, compassionate and caring, that made my whole pregnancy and birth experience, as comfortable and relaxed as possible. I am particularly grateful to the Senior Nurse, who first admitted us to St Mary's hospital and consistently went above and beyond, demonstrating a genuine commitment to my well-being and recovery. Her kindness and dedication made a profound impact on my experience, and I am deeply grateful for her care and support.
Visited Maternity services on June 2024
Review titled St Mary's Hospital (HQ)
Replied on 08 July 2024
Imperial College Healthcare NHS Trust is delighted to hear that you had a great experience with our Maternity Service at St Mary’s Hospital. Patient Advice and Liaison Service (PALS) has passed on your comments to the Maternity Team. Imperial College Healthcare NHS Trust appreciates and values your comments.
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Review titled Great practice
Rated 5 stars out of 5
by Mo6 - Posted on 09 June 2024
I attend for my guided scan and I was treated by a very experienced doctor . Everything was explained to me before signing and I was happy with the treatment given
Visited Imaging services on June 2024
Review titled St Mary's Hospital (HQ)
Replied on 10 June 2024
Imperial College Healthcare NHS Trust is delighted to hear your feedback regarding your care and treatment received by the Imagine department. Patient Advice and Liaison Service (PALS) have passed on your comments to the relevant service managers. Thank you for taking the time to post your response. We appreciate and value your comments. We wish you well.
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Review titled Irresponsible
Rated 2 stars out of 5
by Khurshed Alam - Posted on 18 May 2024
My visit to St. Mary's A&E after a collapse was a frustrating experience. Despite initial approval for a full examination, after waiting over 8 hours, I only received a blood test and a quick ECG for 30 Sec and only consultation with a nurse who was unable to offer painkillers. They did not do a thorough examination of my hand and back pain, both injured during the fall, coupled with no pain mitigation options, which left me feeling frustrated. They promised me someone would see me for the pain and injury, but no one did. They advised a 3-4 hour wait to see a doctor for pain medication, despite the fact that I had already waited 8 hours with severe back pain and a blood-drawing needle in my hand. Ultimately, they recommended follow-up with my GP for a more thorough check-up, including possibly a longer-term ECG. They did nothing but suck some blood, no medicine, and not even offer paracetamol or wound wipes for my hand injury. It's important to clarify that I left the hospital on their advice and signed a discharge form as they requested. This morning, however, I received an NHS message stating I left the hospital without treatment after assessment against medical advice. Bravo for their technicality—they seem to be bad lawyers instead of good medical practitioners.
Visited Accident and emergency services on May 2024
Review titled St Mary's Hospital (HQ)
Replied on 20 May 2024
Imperial College Healthcare NHS Trust is very concerned about your posting on NHS Choices and wishes to sincerely apologise for your experience in our Accident & Emergency Department at St Mary's hospital. Patient Advice and Liaison Service (PALS) has passed on your comments to the Service Manager. Patient Advice and Liaison Service (PALS) would like to be able to look into this matter on your behalf. We would like to encourage you to contact PALS on either 0203 312 7777 or email imperial.pals@nhs.net
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Review titled First shift and the just the one on night shift
Rated 5 stars out of 5
by Bobby Jackson - Posted on 22 April 2024
First shift nurses and the one on night shift made me feel right at home. They are very young women and I Believe each and every one has found their calling. I wanted so badly to feel less like the ER and night shift nurses made me feel. Those angels on first shift and the one on night shift turned that whole environment around. Im so amazed at these young women. They bring their hearts to work with them. You can feel it. I thank you ladies your awesome. We need more people like you in this world. I love you all. I just don't know what to say. I'm amazed.
Visited Intensive Care on April 2024
Review titled St Mary's Hospital (HQ)
Replied on 22 April 2024
Imperial College Healthcare NHS Trust is delighted to hear your feedback regarding the Emergency care you received. Patient Advice and Liaison Service (PALS) has passed on your comments to the Lead Nurse and Service Manager. Thank you for taking the time to post your response. Imperial College Healthcare NHS Trust appreciates and values your comments
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Review titled Brilliant nursing staff
Rated 5 stars out of 5
by Anne - Posted on 05 May 2024
I attended a&e late Sunday night after the london marathon after hurting myself running. I was able to finish well in time for a medal and raise a lot of money for charity. The staff at a&e could not have been more caring from initial contact to ward staff, xray staff, scanning staff. Although was only in for 3 days they made my stay much better than it could have been. Every member of staff I saw had so much empathy to patients even if some of them were challenging at times. Thankyou all so much for your care and compassion.
Visited Accident and emergency services on April 2024
Review titled St Mary's Hospital (HQ)
Replied on 07 May 2024
Imperial College Healthcare NHS Trust is delighted to hear your feedback regarding the Emergency care you received in our A&E Department at St Mary’s Hospital. Patient Advice and Liaison Service (PALS) has passed on your feedback to the Service Manager for A&E. Thank you for taking the time to post your response. Imperial College Healthcare NHS Trust appreciates and values your comments.
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Review titled efficient through and caring service
Rated 5 stars out of 5
by Anonymous - Posted on 16 April 2024
i was self admitted to urgent care having had a fall with nasty lacerations and what seemed like a sprain injury. Practioner NP took wonderful care of me, with great humour, thoroughness and efficiency. I also so her for a follow up and she was wonderful
Visited Accident and emergency services on April 2024
Review titled St Mary's Hospital (HQ)
Replied on 16 April 2024
Thank you for taking the time to post your positive feedback on NHS Choices regarding your experience with after attending the Urgent Care Centre at St Mary’s Hospital. I have passed on your comments to the relevant service managers. Imperial College Healthcare NHS Trust appreciates and values your comments. Kind Regards Chris Patient Advice and Liaison Service
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Review titled Great experience
Rated 5 stars out of 5
by Katie Tierno - Posted on 24 April 2024
It was my first time in the A&E with a very scary set of symptoms, and everyone from reception, to the nurses, techs and doctors were kind and empathetic. I was also so impressed with how quickly everything moved. I was thoroughly tested, made to feel comfortable, and everyone took extra steps to make sure there wasn't anything they did to increase my anxiety or nervousness. I could tell they love their jobs by the duty of care delivered and the kindness behind it. Truly grateful for the entire staff, thank you.
Visited Accident and emergency services on April 2024
Review titled St Mary's Hospital (HQ)
Replied on 25 April 2024
Imperial College Healthcare NHS Trust is delighted to hear your feedback regarding your care and treatment received. Patient Advice and Liaison Service (PALS) have passed on your comments to the relevant service managers. Thank you for taking the time to post your response. We appreciate and value your comments. We wish you well with your recovery.
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Review titled Fantastic staff
Rated 4 stars out of 5
by anthony turnbull - Posted on 20 March 2024
I had to attend A&E last night after catching my finger in a food blender. Yes, there was a lengthy wait but everyone from receptionists to nurses to radiographers in A&E and the urgent treatment centre was exceptionally friendly, kind and professional. I just want to say a big thank you.
Visited Accident and emergency services on March 2024
Review titled St Mary's Hospital (HQ)
Replied on 20 March 2024
Dear Sender Many thanks for taking the time to contact PALS at Imperial College Healthcare via the NHS Choices website. I am very happy to read that you had such a positive experience while attending our A&E service at St Mary's Hospital. I will forward your feedback to senior management in Emergency Medicine. I am sure that they will be very happy to receive this. Again, many thanks for contacting PALS. Kind regards John
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Review titled Terrible
Rated 1 star out of 5
by Anonymous - Posted on 07 July 2024
staff just laughed and my son was so sick to the point he couldn’t even walk so they just took us out of the hospital with a wheelchair and obviously took the wheelchair back and said there’s nothing they can do
Visited Accident and emergency services on March 2024
Review titled St Mary's Hospital (HQ)
Replied on 08 July 2024
Imperial College Healthcare NHS Trust is very concerned about your posting on NHS Choices and wishes to sincerely apologise for your experience at St Mary's hospital. Patient Advice and Liaison Service (PALS) would like to be able to look into this matter on your behalf. We would like to encourage you to contact PALS on either 0203 312 7777 or email imperial.pals@nhs.net
Information supplied by Imperial College Healthcare NHS Trust