St Mary's Hospital (HQ)
Praed Street, London, W2 1NYContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Amazing Care
Rated 5 stars out of 5
by Rania - Posted on 25 November 2022
Dear all at St Mary’s Hospital Paddington No words can describe our gratitude to you all for looking after our beloved sister You are truly angles God bless you all for the indescribable amazing care Thank you thank you thank you
Visited Intensive Care on November 2022
Review titled St Mary's Hospital (HQ)
Replied on 28 November 2022
Thank you for you lovely feedback. Would it be possible to make contact with PALS so that we know which Department at St Mary's Hospital you would like your feedback to go to. Please contact PALS on telephone number 0203 312 7777 or email us on imperial.pals@nhs.net and ask for Karen
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Review titled Pathetic wait times.
Rated 1 star out of 5
by Anonymous - Posted on 21 November 2022
A&E - 6h plus to see a doctor. Slow. Sluggish. Queue was hardly moving. The staff are frankly just lazy. Whilst waiting Deliveroo brought the receptionist a Burger King. Epic. That pretty much sums it up. Staff were unable to give approximate wait times. Unable to respond to basic questions. And frankly unable to do anything other than eat their Burger King.
Visited Accident and emergency services on November 2022
Review titled St Mary's Hospital (HQ)
Replied on 21 November 2022
Imperial College Healthcare NHS Trust is concerned about your posting on NHS Choices and wishes to apologise to you for your experience at the St Mary's Hospital A&E. If you would like to discuss this matter further, please contact the Patient Advice and Liaison Service (PALS) on either 0203 312 7777 or email imperial.pals@nhs.net. In the meantime I have forwarded your posting to the A&E Service Manager.
Information supplied by Imperial College Healthcare NHS Trust