St Mary's Hospital (HQ)
Praed Street, London, W2 1NYContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled amazing experience
Rated 5 stars out of 5
by Anonymous - Posted on 13 October 2022
Went to give birth, extremely caring and professional staff. Couldnt have hoped for better service. Would definately reccomend.
Visited Maternity services on October 2022
Review titled St Mary's Hospital (HQ)
Replied on 14 October 2022
Imperial College Healthcare NHS Trust is delighted to hear your feedback regarding your care and treatment received by the St Mary's Maternity Unit. Patient Advice and Liaison Service (PALS) have passed on your comments to the relevant service managers. Thank you for taking the time to post your response. We appreciate and value your comments. We wish you well with your recovery.
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Review titled Great maternity ward
Rated 5 stars out of 5
by Laura - Posted on 18 October 2022
The staff at St Mary’s were superb. There are a few staff members in particular who I would very much like for the trust to take details of - - they provided such wonderful care to me and my baby. I would highly recommend this hospital.
Visited Maternity services on September 2022
Review titled St Mary's Hospital (HQ)
Replied on 19 October 2022
Imperial College Healthcare NHS Trust is delighted to hear that you had a great experience with our Maternity Service at St Mary’s Hospital. Patient Advice and Liaison Service (PALS) has passed on your comments to the Maternity Team. Imperial College Healthcare NHS Trust appreciates and values your comments.
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Review titled Veryyyy slowwww frustrating practice
Rated 1 star out of 5
by Anonymous - Posted on 21 September 2022
I have been sitting here for almost 11 (since yesterday 11pm)hours mind you 13 hour is general waiting time here,so I am sitting here crying ,pregnant ,famished,tired,cross amd suffering from sever headache due to hypertension .They say that morning shift will be quicker because of more doctors,there are more doctors since 8.30 but after almost 2 hours nobody called my name.I will extremely unlikely to come and visit this A&E ever again(amen).The things I mentioned earlier are so rare on this planet that they cannot find a single doctor since yesterday to see me . I am not alone there are other terribly suffering patients as well and loads of them left because of the waiting time.May Lord never make me come here ever again amen Horrible experience ever!!!
Visited Accident and emergency services on September 2022
Review titled St Mary's Hospital (HQ)
Replied on 26 September 2022
Imperial College Healthcare NHS Trust is concerned about your posting on NHS Choices and wishes to apologise to you for your experience in the Accident and Emergency Department at St Mary’s Hospital. We would really like to speak to you and be able to look into this further. In the meantime I have forwarded your posting to the Service Manager for the Accident & Emergency Department. Patient Advice and Liaison Service (PALS) can be contacted on either 0203 312 7777 or email imperial.pals@nhs.net
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Review titled 2 months later and still waiting for MRI results
Rated 1 star out of 5
by Anonymous - Posted on 01 October 2022
I had an MRI scan in early August requested at St Mary’s (requested by Neurology) and it is now October I still haven’t received the results or any follow up at all. I’ve chased the hospital, imagining and neurology several times but I’m being completely fobbed off and ignored. I don’t know what else I can do. This is how people who are in a vulnerable situation end up getting really sick.
Visited Neurology on August 2022
Review titled St Mary's Hospital (HQ)
Replied on 03 October 2022
Dear Sender Many thanks for taking the time to contact Imperial College Healthcare via the NHS Choices website. I am very sorry to read of your experience following your MRI scan and the lack of contact by the service . If you would like to contact me via email with your name and date of birth by I will be more than happy to chase this up with the relevant manager and we will get back to you, hopefully with a resolution to your concerns. My email address is john.ward22@nhs.net. I look forward to hearing from you. Many thanks John John Ward | PALS Officer - Patient Advice & Liaison Service | Patient Experience Team | Imperial College Healthcare NHS Trust
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Review titled great practice
Rated 5 stars out of 5
by Anonymous - Posted on 12 August 2022
i enjoyed staying here. they have treated me with such great care and respect. i would recommend this hospital to anyone as you feel safe and really cared for. they have very nice staff who look after you and once again they are very respectful
Visited Ear, Nose & Throat on August 2022
Review titled St Mary's Hospital (HQ)
Replied on 16 August 2022
Imperial College Healthcare NHS Trust is delighted to hear your feedback regarding your care and treatment received by the Team at St Mary's Hospital. Patient Advice and Liaison Service (PALS) have passed on your comments to the relevant service managers. Thank you for taking the time to post your response. We appreciate and value your comments. We wish you well with your recovery.
Information supplied by Imperial College Healthcare NHS Trust