St Mary's Hospital
Oxford Road, Manchester, Greater Manchester, M13 9WLContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Fantastic staff
Rated 5 stars out of 5
by Katie Moncrieff - Posted on 10 March 2023
Your Review: I have just come home from having my son via C section on the 8th March, and wanted to leave a review and a big thank you to the staff on the elective recovery unit who made my entire experience feel more special and treated me like a member of the family. I was so looked after and nothing was ever too much trouble for them which made me feel in less anxious about everything and leaving my family for a couple of days easier. They went the extra Mile with everything. Thank you all so much.
Visited Maternity services on March 2023
Review titled St Mary's Hospital
Replied on 30 May 2023
Thank you for taking the time to share your positive feedback regarding your care at St Mary’s Hospital. It is always good to read such positive words in response to the conscientious work of our staff and great to read your description of how they go above and beyond for their patients. We have forwarded your message for sharing with all the staff involved. Yours sincerely, The Patient Experience Team
Provided by Care opinion
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Review titled Disgusting environment.
Rated 1 star out of 5
by Anonymous - Posted on 15 February 2023
Vommit and diahrea on the corridor floor for over 2 hours. Homeless people asleep on the waiting room floors. Everyone had a canula and had been waiting for up to 15 hours to be seen. Left with no water and passing out from severe dehydration and loss of fluids on the floor of the hospital covered in vommit with no help after 4 hours. Terrible place
Visited Don't know on February 2023
Review titled St Mary's Hospital
Replied on 22 February 2023
Thank you for taking the time to share your feedback on the NHS website. Please accept our sincere apologies for your unsatisfactory experience while visiting one of our hospitals and for any distress and upset this caused. We take all issues surrounding patient care and environment extremely seriously. It is difficult to respond to posts in a full way, often because of a lack of detailed information. In order for the Trust to investigate your concerns regarding the lack of cleanliness and 15 hour waits in a department within one of the Trust’s hospitals we would need the details of the Hospital and department you attended. If you would like to discuss your experience with us in more details, please do not hesitate to contact the Trust’s Patient Advice and Liaison Service (PALS) on 0161 276 8686/pals@mft.nhs.uk.
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Review titled Worst hospital to give birth at
Rated 1 star out of 5
by Anonymous - Posted on 22 February 2023
Worst hospital to give birth at! Was informed by Drs during a scan that was unsafe and unwise to wait for my due date to give birth to my son due to him losing a bit of weight and that I should be induced before 39 weeks. Was then induced on a Friday evening (a week before my due date). Was ready to have my waters broken Saturday night but no slots on delivery, was then told that this will be a couple of days wait and we are now on day 6 and I am still waiting to get on delivery unit. I have been told I have been position 1 on the list then position 2 then 3. My husband has used up nearly all of his paternity leave on waiting around in hospitals so when I need his support for after birth I won’t have it. I have had to distress my 13 month old by leaving her for the first time ever for almost a week without any good reason. St Mary’s did not have capacity to induce me and have me go into labour however I wasn’t informed this and was taken on anyways. I am almost coming up to my due date anyways so did not have to go through all this ordeal for nothing. Have been patiently waiting for days but never been made to feel like my concerns have been taken seriously or feel to be made a priority. Constantly told emergencies come in or people in active labour need to get seen, again makes you feel like your situation is less important as others. Im desperately trying to be transferred to a different hospital but to no avail. Will never give birth here again and will actively discourage any family or friends to give birth here also. Has put a permanent stain on my pregnancy and labour experience which will never be able to be replaced.
Visited Maternity services on February 2023
Review titled St Mary's Hospital
Replied on 24 February 2023
We were very sorry to receive your comments and concerns via the NHS Choices website about your experiences within our Maternity Services at Saint Mary’s Hospital. It is very difficult to respond to the specific concerns you have raised without being able to investigate your concerns in more detail. We take all issues surrounding patient care very seriously and would very much like to hear from you directly about your experience. If you contact our Patient Advice and Liaison Service on 0161 276 8686 or by e-mailing pals@mft.nhs.uk quoting reference number: PO22/01540045, they will be able to discuss this with you. Mrs Alison Haughton Chief Executive Officer – Saint Mary’s Managed Clinical Services.
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Review titled Wait times
Rated 1 star out of 5
by Anonymous - Posted on 28 January 2023
I got an appointment time to go to the aau department as I have high blood pressure. Got here and didn't get seen til over a hour and a half after my appointment time. When I got to a room they started monitoring me etc and said I need to wait for doctor. My appointment was at 12:30. I was still at the hospital 17:58 and still am at the hospital and now been moved to triage as aau closed at 5. Triage is so busy as well. They need more doctors and have a dedicated doctor for the department instead of them getting called out every 2 minutes. This is a joke absolute joke
Visited Maternity services on January 2023
Review titled St Mary's Hospital
Replied on 07 February 2023
We were very sorry to receive your comments and concerns via the NHS Choices website about your experiences within our Maternity Services at Saint Mary’s Hospital. It is very difficult to respond to the specific concerns you have raised without being able to investigate your concerns in more detail. We take all issues surrounding patient care very seriously and would very much like to hear from you directly about your experience. If you contact our Patient Advice and Liaison Service on 0161 276 8686 or by e-mailing pals@cmft.nhs.uk quoting reference number PO22/01540024 they will be able to discuss this with you. Mrs Alison Haughton Chief Executive Officer – Saint Mary’s Managed Clinical Services.
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Review titled 2hours 19mins
Rated 3 stars out of 5
by Anonymous - Posted on 20 January 2023
Under the fertility clinic and received a letter to say i need to confirm whether i still require an appointment and if i didnt let them know, they would cancel. I have not had a letter with an appointment due anytime so needed to check what the appointment was for, to tell them whether i needed it or not. Literally rang app line and been on hold 2hours 20mins. The last 1hour and a half hours i was apparently number one in the que, and noone was picking up. Ridiculous!! I dont have time to be waiting this long, had to eventually put the phone down as it was getting me that frustrated. How an earth am i suppose to confirm my appointment if noone answers the phone????!!!
Visited Gynaecology on January 2023
Review titled St Mary's Hospital
Replied on 01 February 2023
We were very sorry to receive your comments and concerns via the NHS Choices website about your experiences with our Department of Reproductive Medicine at Saint Mary’s Managed Clinical Service. It is important to us that comments are heard and seen as an opportunity provided to the service to make changes and improvements wherever possible. In response to your comment, your concerns have been raised directly with the Divisional Director for Gynaecology and the Lead Nurse so that they can investigate this so that others don’t experience the same issues as you did. It is difficult to respond to all posts in a full way often because of a lack of detailed information, therefore if you would like to discuss your experience with us in more detail, please do not hesitate to contact our Patient Advice and Liaison Service (PALS) on 0161 276 8686 or by e-mailing pals@mft.nhs.uk quoting reference number PO22/01540015. Alison Haughton Chief Executive Officer
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Review titled Bad communication
Rated 1 star out of 5
by Anonymous - Posted on 07 January 2023
Communication is awful it started when my dad had 2 attempts to get his vascular surgery done. 1st was a phone call on a Friday to come in on the Monday for his op when he arrived his name was not on the list. 2nd time a week later got a call on a Sunday asking where he was as he was booked in for his op the next day, he had not received or called about coming in, he lives 32 miles away from the hospital!! 3rd attempt he finally he got his op after 3 days from the op we got no call from the hospital to let us know how it went or where they moved him. I had to do the research to find out if he was still alive or where he was. No calls to inform us he got covid I only found out when I rang the ward, there were other issues with this ward I was not happy about. But after spending 17 days in hospital he rang my mum to say he was being discharged, when I rang the ward to confirm this and why they had not rang us in person I asked the nurse do you rely on the patient to notify next of kin about being discharged and she said yes!!! This is so wrong it is not the correct way, I also asked the nurse at the time to call me as soon as transport arrived to collect my dad but she never did. Does this hospital phones not allowed outgoing calls! I work at a nhs hospital myself outside London and luckily we contact our patients relatives to inform them updates especially if related to covid or when patient is being discharged to ensure that someone will be available when they get home. Today I have found out he needs to go back for a scan this is 5 days of being discharged and at the moment he still has covid and is very weak and out of breath and is expected to travel by train and tube 2hr and 30 min travel time for this scan and the train fare cost is not cheap and we cannot travel by car. Not impressed. What guarantees do we have if he took this journey which I do not want him to do and find out he had no appointment. This hospital has issues talking to each department regarding appointments and communication with patients next of kin.
Visited Don't know on December 2022
Review titled St Mary's Hospital
Replied on 17 January 2023
Thank you for your feedback via the NHS website. We were sorry to learn that your experience of the Vascular Service at Manchester Royal Infirmary was not as positive as we would have hoped. It is important to us that comments are heard and seen as an opportunity provided to the service to make changes and improvements wherever possible. In response to your comment, we are looking at how we communicate with our patients, their relatives and will ensure that it is reiterated to all staff how important this can be for all parties involved. Your concerns have also been raised directly with the department involved so that they can investigate them, so that others don't experience the same issues as you did. It is difficult to respond to all posts in a full way often because of a lack of detailed information, therefore if you would like to discuss your experience with us in more detail, please do not hesitate to contact our Patient Advice and Liaison Service (PALS) on 0161 276 8686 or by e-mailing pals@mft.nhs.uk quoting reference number PO22/01540007.
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Review titled Very slow service
Rated 2 stars out of 5
by Anonymous - Posted on 28 December 2022
We came to the maternity ward on the 26th Dec because of reduced movements. They checked my wife's blood pressure and said it was high. Her blood pressure has been high for a couple days since then. They said it might be pre-eclampsia. They wanted d to induce labour but did not use the tablets but instead used a pessary. That didn't help much. The reason sighted was shortage of meds. My wife is still having headaches but they have stopped monitoring her blood pressure. They are saying we have to wait for the labour ward for 2-3 days to get slot to break her water. This is our fourth day. Also most of the staff is very friendly and polite but some are a bit dry and gives you a bit of cold shoulder. Not blaming any individuals but the service is awful due waiting times and frankly a waste of resources. An unsatisfied customer.
Visited Maternity services on December 2022
Review titled St Mary's Hospital
Replied on 20 January 2023
We were very sorry to receive your comments and concerns via the NHS Choices / Patient Opinion website about your experiences within our Maternity Services at Saint Mary’s Hospital. It is very difficult to respond to the specific concerns you have raised without being able to investigate your concerns in more detail. We take all issues surrounding patient care very seriously and would very much like to hear from you directly about your experience. If you contact our Patient Advice and Liaison Service on 0161 276 8686 or by e-mailing pals@mft.nhs.uk quoting reference number PO22/0152, they will be able to discuss this with you. Mrs Alison Haughton Chief Executive Officer – Saint Mary’s Managed Clinical Services.
Information supplied by Manchester University NHS Foundation Trust