St Michael's Hospital
Trelissick Road, Hayle, Cornwall, TR27 4JAContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Exceptional
Rated 5 stars out of 5
by Julia Sharland - Posted on 25 February 2023
I would like to express my gratitude to all the staff at St.Michael’s Hospital, Hayle. From the minute I arrived to leaving, every member of staff I encountered was kind, friendly and incredibly accommodating. I was on St.Joseph’s Ward. The staff should be very proud of the gold star service they are providing. Thank you.
Visited Breast Surgery on February 2023
Review titled St Michael's Hospital
Replied on 06 March 2023
Hi, Thank you for taking the time to write such a lovely review regarding your care. All the Teams involved take great pride in their work and I am pleased you had a good experience during your stay with us. I will ensure your feedback is shared with the wider Team at St Michael's Hospital.
Provided by Care opinion
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Review titled Could not have asked for better care
by Wristfracture2022 - Posted on 26 January 2023
Absolutely fantastic care at the St Michaels Hand Clinic, Hayle, from appointment to treatment. Everything was thoroughly explained and considered, could not have asked for better care or treatment.
Visited January 2023
Provided by Care opinion
Review titled St Michael's Hospital
Replied on 03 February 2023
Dear Wristfracture2022, Thank you for taking the time to share your story with us - please accept my apologies for the delay in responding to you on here. I was so pleased that everything was explained thoroughly to you and that you could not have received better care or treatment during your appointment with the Hand Clinic at St Michael's. I am responding to you as a member of the Patient and Family Experience team here at the Trust, but I will ensure that your feedback is shared with the team who cared for you during your appointment. Best wishes, Jess
Provided by Care opinion
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Review titled Amazing to receive care and consideration
by orionzn33 - Posted on 16 March 2023
After being in so much pain and not getting much help previously, it has been amazing to receive the care and consideration I now get from the team at the hand clinic. I feel I am now being listened to and helped. Thank you :)
Visited December 2022
Provided by Care opinion
Review titled St Michael's Hospital
Replied on 24 March 2023
Dear orionzn33 Thank you very much for taking the time to share this positive feedback with us after your recent attendance. My name is Natasha Andrews, and I am the Governance Manager for St Michael's Hospital. I am so pleased to hear that after being in so much pain and not getting much help previously you have had such a positive experience and are receiving care and consideration from the team at the hand clinic. I will make sure that your comments are passed onto the teams involved. It's always lovely to hear directly from the patients themselves and the teams will be very thankful to hear that you are being listened to and that they are helping you. Best wishes Natasha
Provided by Care opinion
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Review titled A steroid injection into my hand
by indusrf43 - Posted on 01 December 2022
I have been experiencing pain in my middle finger joint for a long time, but it had become so bad it was painful in everything I did. After an x-ray which showed it was bone on bone, I was referred to St Michael's. The lovely doctor I saw was so friendly and helpful. She was kind, gentle and tried to help in every way she could. She said she thought a steroid injection might help, but not guaranteed. In the meantime, she gave me advice on how to strap it to limit the pain. I received an appointment within 6 weeks. The injection itself was painful, but I was warned about that. It's been one week since the injection, and my finger has stopped hurting totally!! I am amazed and delighted. The doctor told me it might or might not work, she also said there were no guarantees on how long it would last, but for the time being I am pain free. The hospital and every person I met in the two visits I made were professional, caring, thoughtful, smiling and lovely. I cannot praise the NHS enough. Too many people complain, not enough give praise. I totally respect these people who work to help others - in fact one nurse was working on her day off.
Visited November 2022
Provided by Care opinion
Review titled St Michael's Hospital
Replied on 01 December 2022
Dear Anonymous Thank you very much for taking the time to share this positive feedback with us after your recent attendance. My name is Natasha Andrews, and I am the Governance Manager for St Michael's Hospital. I am so pleased to hear that you were so well looked after and that the Doctor you saw was so friendly and helpful. It's lovely to hear that the injection has worked and that you are pain free. To hear that all the staff you met on your two visits to the hospital were professional caring, thoughtful and happy is such a lovely compliment. I will make sure that your comments are passed onto the teams involved. It's always lovely to hear directly from the patients themselves and the teams will be very thankful. Best wishes Natasha
Provided by Care opinion
Information supplied by Royal Cornwall Hospitals NHS Trust