St Michael's Hospital
Trelissick Road, Hayle, Cornwall, TR27 4JAContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Exceptional
Rated 5 stars out of 5
by Julia Sharland - Posted on 25 February 2023
I would like to express my gratitude to all the staff at St.Michael’s Hospital, Hayle. From the minute I arrived to leaving, every member of staff I encountered was kind, friendly and incredibly accommodating. I was on St.Joseph’s Ward. The staff should be very proud of the gold star service they are providing. Thank you.
Visited Breast Surgery on February 2023
Review titled St Michael's Hospital
Replied on 06 March 2023
Hi, Thank you for taking the time to write such a lovely review regarding your care. All the Teams involved take great pride in their work and I am pleased you had a good experience during your stay with us. I will ensure your feedback is shared with the wider Team at St Michael's Hospital.
Provided by Care opinion
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Review titled Could not have asked for better care
by Wristfracture2022 - Posted on 26 January 2023
Absolutely fantastic care at the St Michaels Hand Clinic, Hayle, from appointment to treatment. Everything was thoroughly explained and considered, could not have asked for better care or treatment.
Visited January 2023
Provided by Care opinion
Review titled St Michael's Hospital
Replied on 03 February 2023
Dear Wristfracture2022, Thank you for taking the time to share your story with us - please accept my apologies for the delay in responding to you on here. I was so pleased that everything was explained thoroughly to you and that you could not have received better care or treatment during your appointment with the Hand Clinic at St Michael's. I am responding to you as a member of the Patient and Family Experience team here at the Trust, but I will ensure that your feedback is shared with the team who cared for you during your appointment. Best wishes, Jess
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Review titled Amazing to receive care and consideration
by orionzn33 - Posted on 16 March 2023
After being in so much pain and not getting much help previously, it has been amazing to receive the care and consideration I now get from the team at the hand clinic. I feel I am now being listened to and helped. Thank you :)
Visited December 2022
Provided by Care opinion
Review titled St Michael's Hospital
Replied on 24 March 2023
Dear orionzn33 Thank you very much for taking the time to share this positive feedback with us after your recent attendance. My name is Natasha Andrews, and I am the Governance Manager for St Michael's Hospital. I am so pleased to hear that after being in so much pain and not getting much help previously you have had such a positive experience and are receiving care and consideration from the team at the hand clinic. I will make sure that your comments are passed onto the teams involved. It's always lovely to hear directly from the patients themselves and the teams will be very thankful to hear that you are being listened to and that they are helping you. Best wishes Natasha
Provided by Care opinion
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Review titled A steroid injection into my hand
by indusrf43 - Posted on 01 December 2022
I have been experiencing pain in my middle finger joint for a long time, but it had become so bad it was painful in everything I did. After an x-ray which showed it was bone on bone, I was referred to St Michael's. The lovely doctor I saw was so friendly and helpful. She was kind, gentle and tried to help in every way she could. She said she thought a steroid injection might help, but not guaranteed. In the meantime, she gave me advice on how to strap it to limit the pain. I received an appointment within 6 weeks. The injection itself was painful, but I was warned about that. It's been one week since the injection, and my finger has stopped hurting totally!! I am amazed and delighted. The doctor told me it might or might not work, she also said there were no guarantees on how long it would last, but for the time being I am pain free. The hospital and every person I met in the two visits I made were professional, caring, thoughtful, smiling and lovely. I cannot praise the NHS enough. Too many people complain, not enough give praise. I totally respect these people who work to help others - in fact one nurse was working on her day off.
Visited November 2022
Provided by Care opinion
Review titled St Michael's Hospital
Replied on 01 December 2022
Dear Anonymous Thank you very much for taking the time to share this positive feedback with us after your recent attendance. My name is Natasha Andrews, and I am the Governance Manager for St Michael's Hospital. I am so pleased to hear that you were so well looked after and that the Doctor you saw was so friendly and helpful. It's lovely to hear that the injection has worked and that you are pain free. To hear that all the staff you met on your two visits to the hospital were professional caring, thoughtful and happy is such a lovely compliment. I will make sure that your comments are passed onto the teams involved. It's always lovely to hear directly from the patients themselves and the teams will be very thankful. Best wishes Natasha
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Review titled Care of the Elderly
by Scared Daughter - Posted on 17 October 2022
Father had a fall and fractured his hip. Whilst the staff were very personable when he was transferred it became apparent that the care was not particularly up to standard. He arrived at St Michael’s stinking, dehydrated, malnourished with a (I’m led to believe) common postoperative swallowing disorder. No one at Treliske recognised any of these issues. I am a big supporter of the NHS and their plights suffered but I’m almost scared that he has now been transferred back to have this swallowing problem seen to. I’m hoping that this was a one off issue.
Visited October 2022
Provided by Care opinion
Review titled St Michael's Hospital
Replied on 17 October 2022
Dear Scared Daughter, Thank you for taking the time to share your story with us. I was both shocked and saddened to learn of your father's experience where he has been left dehydrated, malnourished and unclean. This is not how we would expect any of our patients to be treated while receiving care at one of our hospitals. To ensure your fathers experience is properly investigated and if you would be like to, I encourage you to contact our Patient and Family Experience team (complaints) to raise your concerns formally. Their details are below, and I have already shared your feedback with them so you can quote your story if you choose to contact them. Tel: 01872 252793 Email: rcht.patientexperience@nhs.net In the meantime, I will share your story with the teams who would have overseen your fathers care, so they are able to reflect on his experience and put improvements in place where possible, so this does not happen again. Thank you again for taking the time to share your story with us. Best wishes, Jess
Provided by Care opinion
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Review titled Outstanding staff and care
by frostqm88 - Posted on 08 December 2022
Following an excellent shoulder operation at Royal Cornwall Hospital St Michaels Hayle, I received outstanding post-op physiotherapy. Excellent service and great care with 99% recovery to full & painless mobility. Facilities and staff absolutely outstanding.
Visited September 2022
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Review titled St Michael's Hospital
Replied on 08 December 2022
Dear frostqm88 Thank you so much for taking the time to share your recent experience of our Physiotherapy department at St Michael's Hospital following your shoulder operation. I'm so glad to hear you had such a positive experience. I will ensure that your kind and encouraging words are passed on to the Physiotherapy team at St Michael's, who I know will be delighted to receive your comments. With kind regards Becky Osborne Governance & Performance Lead for Therapies at RCHT
Provided by Care opinion
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Review titled Care within the daycare unit and theatre
Rated 5 stars out of 5
by Anonymous - Posted on 18 August 2022
I visited today regarding key hole surgery on my wrist. I arrived at the hospital, followed the procedure on the letter and then arrived at reception. The receptionist was lovely and handed me over to the male and female nurse on the Day Care Unit. They both were upbeat, super friendly and very welcoming. The anaesthetists was really reassuring and kind and was super friendly too. All the theatre staff and the main surgeon was amazing, always checked up on me and made me feel comfortable throughout. Once back to the day care ward the nurses were amazing! Offered toast, biscuits and drinks. They were very reassuring and helped me understand my aftercare. Overall the staff went above and beyond and I couldn’t recommend another hospital like this.
Visited Don't know on August 2022
Review titled St Michael's Hospital
Replied on 26 August 2022
Thank you so much for taking the time to leave this feedback about your recent operation at St Michael's Hospital. Please accept my apologies for the delay in responding to you. I am glad that you found the staff to be amazing and that you were given food and drink afterwards (I always find that this is when toast always tastes the best, after a procedure!). I hope that you are recovering well. I will pass your story to the staff at St Michael's Hospital and ensure they receive your wonderful story. The staff members who have been named will also be notified through Learning From Excellence. Kind regards Laura
Provided by Care opinion
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Review titled Kind and helpful at a cataract assessment
by nashirayc59 - Posted on 11 August 2022
As soon as I entered the building I was asked which department I wanted and shown to a seat in the waiting area. All the staff were very kind, helpful and I felt very reassured and comfortable
Visited August 2022
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St Michael's Hospital has not yet replied.
Information supplied by Royal Cornwall Hospitals NHS Trust