Stepping Hill Hospital
Stepping Hill Hospital, Poplar Grove, Stockport, Cheshire, SK2 7JEContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Poor
Rated 1 star out of 5
by Anonymous - Posted on 12 August 2024
On hold for 1 hour after being told I was 4th in the queue. I have waited since April for an appointment to be started on blood thinners. I haven’t received any contact by phone email or letter.
Visited Haematology on August 2024
Stepping Hill Hospital has not yet replied.
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Review titled Excellent service
Rated 5 stars out of 5
by Cathy Sharples - Posted on 06 August 2024
Arrived at Stepping Hill, Grounds surrounding the hospital all clean and a very calming atmosphere despite some construction underway. Scanning department staff from admin to Radiology so friendly, kind and considerate, excellent service.
Visited Diagnostic Imaging on August 2024
Stepping Hill Hospital has not yet replied.
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Review titled Amazing nurses made me feel safe
Rated 5 stars out of 5
by Chloe - Posted on 02 August 2024
I recently came in for a colonoscopy which I was quite nervous about and having a stutter only makes everything a little bit more stressful, but I honestly cannot thank everybody enough for their patience and genuine care I felt whilst I was there. Particularly during the procedure itself I experienced a fair level of discomfort and pain however the nurses in the room made me feel so safe and cared for throughout. Everyone I encountered from the receptionists to the last nurse I spoke with who looked after me after the procedure, honestly thank you all so much.
Visited Gastrointestinal and Liver services on August 2024
Stepping Hill Hospital has not yet replied.
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Review titled Great all round care
Rated 5 stars out of 5
by Anonymous - Posted on 11 July 2024
My daughter came to the hospital to have her baby. From the start she told me the staff were lovely. I was allowed to be with her when she went to the Labour ward with the pool. The midwives and students were so kind and helpful. My daughter unfortunately had to go to theatre. The Consultant was so kind and reassuring as we're all the staff. The Anaethatist was very thorough explaining what would happen. My daughter was reassured as she went to theatre. I cannot praise all the staff enough - and my daughter's baby was delivered safe and sound, all such a credit to Stepping Hill Hospital. Thank you to all who were involved.
Visited Maternity services on July 2024
Stepping Hill Hospital has not yet replied.
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Review titled Worst Management
Rated 2 stars out of 5
by Anonymous - Posted on 08 July 2024
I went there because of a fall and I was there for almost 17hours. At first I was seen by a Dr who was nice and he did some checks and said I didn’t broke anything due to fall. But I was still in so much pain . So he referred me to another spine specialist dr from that hospital . She checked me and asked me to do a MRI and also informed that they don’t do MRI during night time so she asked me to go home and she will call me to inform me whatever I have to go for MRI to Salford hospital. I came back home with so much pain with the help of my partner but after we reached home she immediately call us back and asked us to go to Salford. My partner requested if we can wait until morning and come for MRI but she told us to go immediately. We went there by booking a cab with so much pain but then she called back again and told that that hospital won’t accept us unless we go by an ambulance. We had to return all the way back to stepping hill but there was no ambulance waiting for us. We had to wait for another 5 hours for an ambulance. It was all unnecessary thing as we went to Salford in the morning . Stepping hill hospital could sort it out without harassing us.
Visited Accident and emergency services on July 2024
Stepping Hill Hospital has not yet replied.
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Review titled Fabulous assessment and care
Rated 5 stars out of 5
by Karen Knowles - Posted on 04 June 2024
My husband was admitted on Sunday evening after experiencing a mini stroke. All staff (two doctors and a nurse specialist) were excellent - really knowledgeable (obviously!) and explained everything very clearly to us. He was given a CT scan very soon after arrival and the results were interpreted for us soon after. The professionalism and knowledge of the staff was extremely reassuring and we appreciated that they kept family in the loop, as well as their fantastic care for my husband.
Visited Stroke on June 2024
Stepping Hill Hospital has not yet replied.
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Review titled No sandwiches available.
Rated 4 stars out of 5
by Christine Barlow - Posted on 12 June 2024
Husband had an appointment but was taken ill and ended up in A&E . I tried to get a sandwich from the restaurant, oak shop and Costa coffee. Not one of the above had any available. Very poor service ,from a hospital as big as this.
Visited Don't know on June 2024
Stepping Hill Hospital has not yet replied.
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Review titled Couldn't have done anymore...
Rated 5 stars out of 5
by Karen - Posted on 16 June 2024
From arriving at A&E with my 12 year old son, to leaving 8 hours later after surgery at 11pm, we were treated with respect, care and thoughtfulness by every single member of staff we encountered. We could not fault anything. Thank you.
Visited Urology on June 2024
Stepping Hill Hospital has not yet replied.
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Review titled Very efficient.
Rated 5 stars out of 5
by Mick - Posted on 26 June 2024
I attended a fracture clinic appointment with my mother-in-law which also necessitated an x-ray. Both clinics were smoothly run, waiting was brief and the consultant was excellent, explaining the situation kindly and clearly and putting my mother -in-law at the centre of decision making.
Visited Don't know on June 2024
Stepping Hill Hospital has not yet replied.
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Review titled Too long to wait for biopsy results
by Anonymous - Posted on 04 June 2024
I was referred to ENT as urgent..suspected cancer of the vocal cords. All the 1st part of this I can not fault. Seeing the consultant, lovely staff. Examination with a camera, MRI etc all very swift. Then admission and surgery to remove the legion and biopsy. Great! Before the surgery the surgeon told me I would have my biopsy results within 2 weeks...such a difficult wait for me and so stressful! Then the 2 week period ended snd nothing but a referral letter to ENT. I phoned to see what this was as I was already being seen and didn't need referral. I was told this letter was an error and it should have been one to say I would have an appointment in 6 weeks for my results. I spent the next 48 hours falling apart! I can't wait that long...I will be ill even if I am clear of cancer, which I am trying hard to convince myself of. My head will be shot to pieces because of the stress! I am so upset. Come on Stepping Hill please get this right or people will suffer very badly, physically and mentally, which defeats the whole object doesn't it. Also I will be on the phone constantly chasing this so wasting not only my time but health care workers time too!!
Visited Ear, Nose & Throat on May 2024
Stepping Hill Hospital has not yet replied.
Information supplied by Stockport NHS Foundation Trust