Stepping Hill Hospital
Stepping Hill Hospital, Poplar Grove, Stockport, Cheshire, SK2 7JEContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled 8 hour plus wait
by normayn38 - Posted on 26 December 2022
I think it is absolutely sickening that my grandmother of 93 was considered a concern but that we were then made to wait 8 plus hours for the next set of triage. Stepping Hill should be ashamed of this waiting time.
Visited December 2022
Provided by Care opinion
Review titled Stepping Hill Hospital
Replied on 07 March 2023
Good Morning, I am sorry to read that your Grandmother incurred a long wait in A&E. The department and hospital was experiencing periods of significant demand and unfortunately this impacted waiting times. I will share your feedback with the team so they are aware and can action as appropriate. Kind regards, Patient Experience Team
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Review titled Let down by notification of results
Rated 3 stars out of 5
by Anonymous - Posted on 18 January 2023
Referred on 2 week cancer referral. Seen within 2 weeks, excellent communication and lovely staff. Biopsy taken on 2 week testing. 4 weeks later still not received the results despite chasing twice. Little point in being referred so promptly if results are communicated. Not to mention the anxiety of waiting over 6 weeks for a possible cancer diagnosis
Visited Gynaecology on December 2022
Review titled Stepping Hill Hospital
Replied on 07 March 2023
Good Morning, Thank you for taking time to share your recent experience with us. I am sorry to read about the wait you have had for your test result. Please can you contact us on Patient.Experience@stockport.nhs.uk with information about which department you were referred to so that I can ensure this feedback goes to the appropriate team for action. Kind regards, Patient Experience Team
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Review titled Great service
Rated 5 stars out of 5
by Patricia Mellor - Posted on 04 December 2022
My husband fell off a ladder from l9ft, ambulance arrived whilst still on the phone to 999,went straight into casualty seen very quickly kept in fit two days for observation for head trauma. Excellent service all staff helpful and friendly. Couldn't have asked for any better service, a wait for a bed but that was understandable as very busy.
Visited Accident and emergency services on December 2022
Review titled Stepping Hill Hospital
Replied on 09 December 2022
Good afternoon, Thank you for taking the time to share your feedback. It was sorry to see your husband had a fall but pleased that the care he received while in A&E was quick and efficient. I will share this with the team as I know they appreciate hearing lovely feedback. I wish your husband well with his recovery. Kind regards, Aoife Isherwood. Patient Experience Facilitator.
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Review titled Poor treatment of patients.
by Rytro - Posted on 07 December 2022
I was sat waiting over an hour for a timed appointment: left alone in a room for 45 mins after being called into a room. This is not satisfactory in any job, especially the NHS.
Visited December 2022
Provided by Care opinion
Review titled Stepping Hill Hospital
Replied on 09 December 2022
Good afternoon, Thank you for your feedback. I am sorry to see that you had a long wait in the outpatient’s department. Please could you contact us on Patient.Experience@stockport.nhs.uk with details of the date and the time you were in the clinic so I can inform the department manager who may be able to respond as to why the wait was so long. Thank you kind regards Patient Experience Team
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Review titled Excellent care & nursing
by Jean2022 - Posted on 20 December 2022
Re Stepping Hill Hospital, Stockport My husband, in his seventies, was sent to A & E at Stepping Hill Hospital last Saturday suffering from suspected appendicitis. The wait in A & E was much less than what we expected because of the football match between England & France! The relevant investigations were done calmly & efficiently. He was admitted to the SSU Ward later in the evening having had a CT scan to confirm the diagnosis. The staff were caring & considerate & made time to explain the situation & what would happen. Due to emergencies he was not able to have the operation on Sunday but the reasons were explained by the very busy surgeon. The operation was performed on the Monday & the care in the ward was excellent. My husband was then moved to Ward D26 where the care continued. I cannot praise the surgeon, nursing staff & those working on the wards enough. We hear so much about the faults of the NHS. They were not obvious in this case. Many thanks.
Visited December 2022
Provided by Care opinion
Review titled Stepping Hill Hospital
Replied on 07 March 2023
Hello, Thank you for taking the time to share your feedback. I am pleased to see that the care your husband received throughout his time at Stepping Hill was efficient and supportive. I hope that his recovery following surgery continues well. I will share this with each of the teams as I know they appreciate hearing lovely feedback. Kind regards Patient Experience Team
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Review titled Shameful
Rated 1 star out of 5
by Anonymous - Posted on 03 January 2023
My 87 yo Dad was admitted with breathing difficulties a week before Christmas, by his GP. Until then he managed to walk about, and had no continence issues. A week into his stay he'd not been out of his bed, and he was wearing incontinence pads. He was discharged before Christmas with three crocheted blankets and nothing else. No need assessment or supplies, my 85 yo Mum managed to get him into a wheelchair and took him home. He was home for three days, the family pulled together, on the third day we had to return to work. Mum couldn't cope and called the GP for advice. The GP again called an ambulance. Dad is still there, he's lost all confidence and is, unfortunately, sinking fast. He hasn't been given the support he needs to get out of bed and the bed rails have been raised, despite numerous requests for them not to be. In all the time at Stepping Hill he's not taken a single step, and his confidence has completely gone. No one has been available to provide physio, so he's left in his bed, 24 hours a day, with incontinence pads, and he's absolutely mortified.....he wants to go to the toilet and he hates being cleaned up like a baby. He went into Stepping Hill with breathing difficulties, nothing else, he could walk, look after himself and go to the toilet....he was cooking and riding his mobility scooter the day before he went in! Now, he's unable to walk, his feet have swollen to double their size, because he's been kept in his bed 24/7 alone, no professionals have offered support in any way above the very basics, he's incontinent and left either lying on incontinence pads, underwear or a combination of both. He's lost his appetite, so has simply been given high calorie juice, and he's growing more depressed by the day. No care, no consideration, no needs assessment and absolutely no dignity. Oh, and despite pleading for a Needs Assessment every single staff member has brushed us off, yet Stockport Adult Social Services have told us that if we don't get one from the hospital there's little chance they will be able to provide us with on! This is completely unacceptable
Visited Stroke on December 2022
Review titled Stepping Hill Hospital
Replied on 07 March 2023
Good Morning, I am sorry to read about your Father’s experiences at Stepping Hill. Please can you contact us on Patient.Experience@stockport.nhs.uk with details of which ward he was on so I can ensure the concerns are addressed by the appropriate Matron? Kind regards, Patient Experience Team
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Review titled Amazing Staff
Rated 5 stars out of 5
by Anonymous - Posted on 19 December 2022
I took my 87 year old father to the A&E yesterday afternoon, it was very busy, the waiting room was overcrowded. Despite this, the care and attention he received was second to none. I cannot praise every member of staff enough, the nurses were wonderfully patient with him. The doctors were incredibly helpful and reassuring. We were kept updated regularly, and at all times we felt in very safe hands. At a time when the NHS is so stretched, it is humbling to see how the staff cope so cheerfully with it all. Thank you.
Visited Accident and emergency services on December 2022
Review titled Stepping Hill Hospital
Replied on 07 March 2023
Hello, Thank you for taking the time to share your feedback. I am sorry to hear that your Father required a visit to A&E but am pleased to see he received efficient care during a very busy period. I will share this with the team as I know they appreciate hearing lovely feedback. Kind regards Patient Experience Team
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Review titled Amazing , speedy treatment!
Rated 5 stars out of 5
by Bridget Graham - Posted on 15 November 2022
I dislocated my shoulder after a fall and with much trepidation and in excruciating pain got a lift to Stepping Hill A and E anticipating a wait of many hours to be seen. The wonderful nurse practitioner dealt with me straight away, gave me morphine and put my arm back in place under sedation and with lots of reassurance and patience. I was in and out of casualty in exactly 3 hours including having 2 sets of X-rays and seeing doctors. I’m extremely grateful for the amazing care I received in a very busy unit. Thank you and sorry you were late home. B
Visited Accident and emergency services on November 2022
Review titled Stepping Hill Hospital
Replied on 21 November 2022
Good afternoon, Thank you for taking the time to post your feedback about your recent time in Emergency Department. I am pleased that the care and treatment you received was quick and resulted in you going home in good time. I will ensure your comments are fed back to the team as they appreciate hearing good feedback. Kind regards, Aoife Isherwood. Patient Experience Facilitator
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Review titled Radio in the waiting room
by warmcm75 - Posted on 17 November 2022
I understand that some might like to hear the radio while they wait but I would rather it be quiet. I don’t like noise and prefer quiet spaces. I find the radio really annoying. Also it means that the work I brought to do while I waited I can’t do because of the music distracting me.
Visited November 2022
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Review titled Stepping Hill Hospital
Replied on 22 November 2022
Good afternoon, Thank you for taking the time to share your feedback with us. I am sorry that the radio was a distraction to you while in the outpatients department. The radio is played as many visitors find it helpful to listen to while they wait. However, I can inform the department to consider the volume it is played at. If you have a sensory requirement as to why the radio is distracting, you can contact me on Patient.Experience@stockport.nhs.uk and we can ensure that the department is informed so they can put provisions in place for any future appointments, if this would be helpful. Kind regards Patient Experience Team
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Review titled Wonderful service
Rated 5 stars out of 5
by Anonymous - Posted on 18 November 2022
i was sent to radiology by GP Seen within the hour of arrival Absolutely amazing patient care Then called back this afternoon just to clarify outcome , extremely helpful , nothing was too much rouble .
Visited Diagnostic Imaging on November 2022
Review titled Stepping Hill Hospital
Replied on 22 November 2022
Good afternoon, Thank you for taking the time to share your feedback. I am pleased to see that the care received in Radiology was helpful with a good outcome. I will ensure your feedback is shared with the team as I know these compliments are appreciated. Kind regards Aoife Isherwood Patient Experience Facilitator
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Information supplied by Stockport NHS Foundation Trust