Sunderland Royal Hospital
Kayll Road, Sunderland, SR4 7TPContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Wel run department
Rated 5 stars out of 5
by Gerry Gibson - Posted on 21 June 2024
I had 2 appointments first one on the 14 th of June, the reception staff where very helpful and the clinical staff were very efficient and made me feel very comfortable. My 2nd appointment was on the 19 th for a bladder check with a camera and also a prostrate check once again I was put at ease, and both procedures were uncomfortable but painless the specialist and staff were excellent and my appointment was at 2.15 pm and I left at 2.35
Visited Urology on June 2024
Sunderland Royal Hospital has not yet replied.
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Review titled My stroke experience
by Garethc970 - Posted on 18 January 2024
I went to ward e58 in Sunderland and I have got to say while one the scariest times ever, everyone was so nice and friendly and helpful, even when I was alone on Christmas Day. I eventually got out just before new year thanks to their support.
Visited December 2023
Provided by Care opinion
Sunderland Royal Hospital has not yet replied.
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Review titled Poor follow up service
Rated 1 star out of 5
by Charles Johnson - Posted on 12 December 2023
It has been over 4 weeks since I had an appointment, where it was decided I needed an increase in medication. My local GP has not received a letter to implement this and I keep being advised that the letter is waiting to be signed before it can be sent
Visited Neurology on November 2023
Review titled Sunderland Royal Hospital
Replied on 21 December 2023
Hello, thank you for your message. We are really sorry you have been waiting for a letter from Sunderland Royal Hospital to your G.P. Please get in touch with your G.P practice and ask them to expedite this. They may be able to speak with the service at Sunderland Royal Hospital on your behalf and to ask for the letter to be sent. Many thanks, Vicky
Provided by Care opinion
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Review titled Truely Excellent
Rated 5 stars out of 5
by T M Khalifa - Posted on 01 June 2023
I ve visited the Urology Dept for tests requested by Outpatient-services. The Unit is so organised from the moment I ve entered. All the team are really professional and of high standard level of practice , very compassionate and dedicated to involve senior consultants who spared no effort to explain and reply to every querry. I ve really felt Safe and very grateful to everyone of the staff in Urology Au .Thanks a lot.
Visited Urology on May 2023
Review titled Sunderland Royal Hospital
Replied on 06 June 2023
Hello, we are very pleased to hear you received professional and compassionate care at the Urology Department of Sunderland Royal Hospital. It can be a worrying time for some people attending appointments at hospital. We are pleased you felt safe and well cared for. We will pass on your word of thanks to the Urology team.
Provided by Care opinion
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Review titled Outstanding service
Rated 5 stars out of 5
by Anonymous - Posted on 03 April 2023
Arrived yesterday with my son, as he had an accident which resulted in a trip to urgent care for suspected broke wrists. From arrival reception staff could see how distressed my son was with the pain and could see his wrist swelling as we were checking in they quickly got a member of the triage team to put in a sling on to elevate this. I could not fault any member of staff their service was second to none for my son and really appreciate how they do prioritise the most serious injuries. My son had a really bad brake and received the best treatment from arriving yesterday to leaving today after an operation. Thank you all yous all are amazing
Visited Urgent Treatment Centre on April 2023
Review titled Sunderland Royal Hospital
Replied on 12 April 2023
Hello, we are very pleased your son received the best care. We hope he is feeling better. We will pass on your comments to the team concerned as I know they will be very grateful.
Provided by Care opinion
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Review titled Thankful patient
Rated 5 stars out of 5
by Eve Oakley - Posted on 05 May 2023
Was admitted to the RVI after falling at work, banging the side of my head off the floor, damaging my mastoid bone and causing a bleed on the brain. Was in ICU then high dependency for one week then rehabilitation for one month, ending up in Sunderland Royal for the last week. Every single person in both hospitals were amazing making me feel very special. I cannot speak highly enough of all of them.
Visited Neurology on March 2023
Review titled Sunderland Royal Hospital
Replied on 06 June 2023
Hello, thank you for your feedback. We hope you are feeling better now. We are pleased to hear your received good care at the RVI and Sunderland Royal Hospital. We hope your recovery continues to go well.
Provided by Care opinion
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Review titled Amazing Service
by Elizabeth - Posted on 14 January 2023
I was referred to The Urgent Treatment Centre by 111 when I was unable to get a GP appointment. I did not even know it existed and it really exceeded all expectations. Every single member of staff were caring and efficient in the Urgent Care Centre, Adult A and E and Sunderland Day Emergency Centre. I was thoroughly assessed and diagnosed all within 3 hours. The facilities were comfortable and I was even offered a cup of tea while I waited for the results. Well done for this amazing service and the dedicated and brilliant staff (and medical student from Newcastle University). I left not only with a diagnosis and advice but also peace of mind. Thank you so much. You should all be very proud of yourselves.
Visited January 2023
Sunderland Royal Hospital has not yet replied.
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Review titled Thank you for your kindness when my nana died
by Sarah2023 - Posted on 01 January 2023
I would like to say a huge thank you to the staff working on C31 in December on a night shift (I’m afraid I didn’t catch names). My nana was admitted to this ward where sadly she rapidly declined and passed away in the early hours of the morning. One of the nurses on the ward had kindly spoken to me in a very calm manner (via telephone), in particular when I couldn’t process what was happening.As I was travelling from Scotland and unable to make it to her before her passing, the staff on the ward had kindly allowed her body to remain in a resting environment where both me and my sister were able to spend time saying our goodbyes to her. The auxiliary/ care assistant had kindly made me a cup of tea too and checked to make sure that both me and my sister were okay. I was also able to speak to the doctor that morning with no questions asked where he was able to explain the diagnosis in more detail. And again, thank you for taking your time to do that as I know you had to be called in to speak to me specifically. Thank you ward C31.
Visited December 2022
Provided by Care opinion
Review titled Sunderland Royal Hospital
Replied on 05 January 2023
We are so sorry to hear of the passing of your nana, thank you for taking the time to share such lovely feedback about our teams.
Provided by Care opinion
Information supplied by South Tyneside And Sunderland NHS Foundation Trust