Sunderland Royal Hospital
Kayll Road, Sunderland, SR4 7TPContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Amazing care, fantastic staff
Rated 5 stars out of 5
by Barbara - Posted on 25 April 2024
Had a short stay on ward e55 earlier this month. Amazing staff who really do a fantastic job, so hard working for their patients. I really appreciate everything that has been done for me. Keep up the great work everyone, you're doing the nation proud!
Visited Don't know on March 2024
Sunderland Royal Hospital has not yet replied.
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Review titled Very Impressed
Rated 5 stars out of 5
by Daren Borthwick - Posted on 28 February 2024
I recently have just had a full knee replacement, Firstly the anaesthesiologist team were very professional , i had a laugh and a joke with them but all the time they were informative and friendly. After the surgery i went on the ward .I was on d48 and all the staff were friendly and again informative. Some of the staff liked a joke with me as i do all the time . Food was sometime very delicious and at worst nice. All in all i was impressed with the staff and obviously all were very professional Thanks for making my very painful stay a positive one Regards Daren Borthwick
Visited Don't know on February 2024
Sunderland Royal Hospital has not yet replied.
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Review titled fantastic unit
Rated 5 stars out of 5
by david edwards - Posted on 03 February 2024
hi visited the colonoscopy unit entrance 11 today i was treated absolutely fantastic from all the staff nurses and the doctors thank you for all your kindness
Visited Don't know on February 2024
Sunderland Royal Hospital has not yet replied.
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Review titled Waiting times are unfair
Rated 1 star out of 5
by Jagan Babu - Posted on 03 February 2024
We have waited for 4 hours and only 6 people were treated during our waiting time. The bloods were taken from me , the results didn’t come for 4 hours and out of frustration I went back home. This is not how the emergency department should work. Literally 6 people were treated and there were 30 more people with all sorts of emergency waiting to be treated.
Visited Accident and emergency services on February 2024
Sunderland Royal Hospital has not yet replied.
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Review titled Poor service
Rated 1 star out of 5
by Anonymous - Posted on 10 February 2024
Went to Sunderland hospital as my face has swollen including my eye, I was seen by a dentist before it swelled more and advised to attend a&e if it got worse. Attended Sunderland a&e and was told to ring 111 before I could finish explaining what I had been advised, she did not want to help or listen and felt dismissed by the severity of the swelling, went to gateshead a&e and was seen. Would not recommend Sunderland hospital as they do not care to care for their patients
Visited Accident and emergency services on February 2024
Sunderland Royal Hospital has not yet replied.
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Review titled Slow and poor service
Rated 1 star out of 5
by Lee - Posted on 22 January 2024
NHS funded a taxi to take me to A&E due to severe back pain and unable to drive. Upon arrival I was sent to urgent care and had to wait over 5 hours (sitting among sick coughing and sneezing patients) to see the triage nurse who eventually told me to go home and take regular off the shelf pain relief. Many people came to urgent care after me and saw the triage nurse within 30 minutes and then the doctor and left well before me. I witnessed so many people arrive and leave whilst I was sat with severe back pain. No priority was put on the pain I experienced and the triage nurse showed no empathy whatsoever. I also contracted a viral infection during my visit by having to sit next to sick patients for 5+ hours.
Visited Accident and emergency services on January 2024
Sunderland Royal Hospital has not yet replied.
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Review titled Hospital services abysmal incl dosa, ent, a&e, ward c33
Rated 1 star out of 5
by Anonymous - Posted on 06 February 2024
This hospitals abysmal. Suppose to have an operation last october on day of surgery it got cancelled because they found something that didn’t think was safe even tho the results of it 2 weeks prior in the first place I was told they were fine. they changed their mind half an hour before I was due to be put under. So re-scheduled… had my major ear operation 2 weeks ago… the whole thing was disgusting from start to finish. day of surgery (dosa) women at the front desk was rude, staff made my anxiety worse on the dosa ward. after surgery was moved to ward c33 never again. A different nurse would come in each time, pressing the buzzer as I was bleeding heavily from operation & it needed to be cleaned it was either ignored or to be told someone will be with you each time no one turned up an hour would pass I had to press the buzzer yet again to ask. The nurse that came in to help me go to the toilet she looked more frail than me & couldn’t even hold me properly. so I ended up going to the toilet on my own after that which I really shouldn’t have been. the next day I begged for painkillers for 5 hours as I hadn’t had any in 8 hours, I was crying no sympathy at all. I kept pressing the buzzer they kept palming me off. they then said you are going home this afternoon. I said I didn’t feel right & wasn’t ready at all, to be told another doctor would look at me before discharge. no one did, heard nothing for hours for a nurse to come in the room & say right your going home. I asked about a doctor to see me again she palmed me off said I was fine. not even 5 mins later another staff member comes in tells me to move off bed into a chair so she strip the bed ready for the next person. pretty sure no one even knew I left the ward when my partner came to get me because there was no one around. I was still bleeding heavily from the sight of the operation I knew it wasn’t normal. for a few days later to be in severe pain I went to a&e sat for 13 hours even though it wasn’t busy at all, test after test to finally be told that it was infected the sight of the operation go to the pharmacy to get antibiotics. they couldn’t figure out where my other pain was coming from. sat in the pharmacy an hour just to get 1 thing absolutely ridiculous. a&e staff were also rude didn’t do bloods properly the first time had to be done 3 times in a row. When I stated that I’ve just had an operation I couldn’t keep my eyes open I was that exhausted I was told well you can check yourself out. No sympathy, concerns or anything I was so close to just going home after 6 hours but I’m pleased I stayed as my infection couldve turned into sepsis. (family member convinced me to stay to get checked) Now I’m still waiting for my follow up appointment as dressing are suppose to be removed after 2 weeks asked if I had an appointment yet as one hasn’t came out in the post nothing. Clearly been forgotten about. I will never have another operation at this hospital & will avoid a&e if possible.
Visited Don't know on January 2024
Sunderland Royal Hospital has not yet replied.
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Review titled Excellent level of care
Rated 5 stars out of 5
by Keith - Posted on 10 November 2023
I had to go to hospital after an issue with a wisdom tooth extraction as my tooth was attached to the jaw bone. From registering with reception,all of the way through the review process and up and to following minor surgery the level of care from all staff was of the highest level All very friendly and kept me up to date with my treatment plan. After treatment care was also excellent with staff attentive and providing all relevant information for my post op care.
Visited Ear, Nose & Throat on November 2023
Review titled Sunderland Royal Hospital
Replied on 22 November 2023
Hello, Thank you for your feedback. We are pleased to hear you received such great care and attention pre and post surgery. We hope you are recovering well. Many thanks.
Provided by Care opinion
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Review titled Excellent experience
Rated 5 stars out of 5
by Anonymous - Posted on 02 February 2024
I was an inpatient on ward c33 for removal of a possible cancerous tumour. All staff I encountered, both during my stay and in the clinics before and afterwards were amazing. My care was faultless, so a huge thank you to all of you
Visited Ear, Nose & Throat on November 2023
Sunderland Royal Hospital has not yet replied.
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Review titled Very mixed review
Rated 4 stars out of 5
by Anonymous - Posted on 13 November 2023
Directed to urgent care by 111. Assessed quite quickly. Doc sent me for x-ray and gave directions. Sat in X-ray for ages with others coming and going until I asked. Told was in wrong place and I should be in ED x-ray. Someone took me round. Had x-ray. Went back to urgent care who couldn't find me. Told to ask in ED which I did to find I had been discharged! Such a mix up. 5 missed calls on my phone from a private number that I didnt answer because I was at hospital was actually the hospital trying to ring me. They didn't leave a message and discharged me. Terrible circumstances but I have to note the radiologists and receptionist at ED were brilliant, patient, helpful and empathic.
Visited Accident and emergency services on November 2023
Review titled Sunderland Royal Hospital
Replied on 22 November 2023
Hello, Thank you for taking the time to leave your feedback. We are sorry to hear about your experience. We will feedback to the teams so that in future we provide clear instructions to our patients when directing to other departments within the hospital. We are pleased to hear someone escorted you to the correct area. Also that the staff you received care from were helpful, patient and empathetic. Many thanks.
Provided by Care opinion
Information supplied by City Hospitals Sunderland NHS Foundation Trust