Sunderland Royal Hospital
Kayll Road, Sunderland, SR4 7TPContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Fantastic treatment
Rated 5 stars out of 5
by Heather Carlisle - Posted on 05 November 2024
I was admitted for spinal nerve block injection Every one of the staff I encountered including the consultant were very friendly and put me at ease. Thank you so much
Visited Obstetrics on September 2024
Sunderland Royal Hospital has not yet replied.
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Review titled Horrible experience by horrible nurse
Rated 1 star out of 5
by Gaynor - Posted on 20 September 2024
I was told by my gp to attend a@E. The nurse who called me rolled her eyes and sighed and spoke with utter disdain making me feel like wasting time. Aged 55 and first time I've been to a@E in my life. Still hoping to be sorted by my own Gp. Disgusting. It's not my fault she was having a bad shift. Don't work there if it's not for you
Visited Accident and emergency services on September 2024
Sunderland Royal Hospital has not yet replied.
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Review titled Urgent Care Centre
Rated 5 stars out of 5
by Louise - Posted on 13 September 2024
Just wanted to thank the staff at Sunderland Urgent Care Centre. The receptionist was friendly and helpful. I received treatment for a cut to my hand and the Nurse Practitioner was excellent. Thank you for your help.
Visited Accident and emergency services on September 2024
Sunderland Royal Hospital has not yet replied.
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Review titled Wow I can’t thank the staff on ward d48 and physio enough
Rated 5 stars out of 5
by Jazzy A - Posted on 15 August 2024
I have been in hospital for eight days and I cannot fault the staff or physios who are helping me recover. The physio team are really helpful and they motivate me to always do my best (I’m still in hospital) but I just wanted to thank all of the staff on d48 and physio for helping me feel better. I feel amazing!!!
Visited Physiotherapy on August 2024
Sunderland Royal Hospital has not yet replied.
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Review titled Great Service
Rated 5 stars out of 5
by Henry - Posted on 20 July 2024
I had my dad at A and E on Thursday night. Wonderful service, lovely staff who were happy to chat to him. I cannot fault how he was treated from beginning to end!
Visited Accident and emergency services on July 2024
Sunderland Royal Hospital has not yet replied.
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Review titled Outstanding ENT Consultant/Surgeon
Rated 5 stars out of 5
by B Roe - Posted on 17 May 2024
A consultant and surgeon in the ENT Department has taken care of me since my tumour surgery and radiotherapy in 2021. In my most recent visit (as with all previous visits) his examination was thorough, his explanations were clear, his knowledge and advice were excellent, and he was compassionate and listened carefully. I continue to have complete confidence in his surgical and clinical care. Five stars aren't enough.
Visited Ear, Nose & Throat on May 2024
Sunderland Royal Hospital has not yet replied.
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Review titled Nurse Assistant No empathy
Rated 2 stars out of 5
by Witnessed Enough Failures - Posted on 02 May 2024
There are nurses here who suffer from chronic lack of professionalism and empathy. Visited A&E after my partner was brought in by ambulance through excellent care from paramedic who gave her morphine at home to reduce the pain. As expected it wore off after a while and her pain between her rib cage and lungs came back rapidly. I asked a nurse, the first one did not request the doctor to prescribe morphine. As usual, with nurses here you have to ask twice otherwise it will cost you, one day! I did ask a different nurse and turns out the first nurse did not request it. It got worse because when I asked at another time a nurse assistant, the one in brown clothes - she was set engrossed in a conversation. Despite politely asking her she responded moodily asking me to wait and responding with the most foul looking face and mouth! I only told her straight that is un expected behaviour and rude. She just went about other patients, but not addressing the patient with dignity who is in pain. Well it happens I am a professional in customer services and work in a capacity that covers NHS. I know some are frustrated , but to equally bring her own life issues to work is disdain and dissapointing to other NHS professionals who do their job with pride ! Moral of the story , ask staff twice to confirm actions or requests are carried out. And importantly correct and call out any poor behaviour. It helps other patients get better treatment too.
Visited Accident and emergency services on May 2024
Sunderland Royal Hospital has not yet replied.
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Review titled Terrible service
by Anonymous - Posted on 09 July 2024
Went to Sunderland with my niece she was suffering with pain in her chest and long story short was basically told she was a hypochondriac even after a second opinion was told by a you d doctor with a attitude to go home I took her to Tynside hospital as she was finding hard to breath she was kept in this hospital for 3 days with a infection round her ribs how can one hospital say she is a hypochondriac then another admit her with a drip for antibiotics it’s unbelievable I am afraid to get sick but one thing for sure I won’t be goin to Sunderland royal
Visited Accident and emergency services on May 2024
Sunderland Royal Hospital has not yet replied.
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Review titled Wonderful caring professional staff
Rated 5 stars out of 5
by Paul lynn - Posted on 21 May 2024
Having had the misfortune of cancer diagnosis and not being sent to my local hospital for treatment I was understandable sceptical of my treatment. I can say that while I am not allowed to name individuals in this review I can name thair titles. From the consultant to the support nurse the anesthetist the prep staff the nursing staff and in fact any of the staff I came in to contact with this hospital exceeded any expectations I might have had. If I could mark the out of 10 I would have given an 11 because although I was in bits after my operation the nursing staff of c32 ward went above and beyond just caring for me. These people collectively are an absolute credit to the NHS and I can never thank them enough for nursing me back from the operation. I am a taxpayer and like most taxpayers don't like paying tax but every penny I give in taxation is absolutely value for money if it goes towards the service I received at ward c32 and Sunderland Royal. I can never be more grateful.
Visited Colorectal cancer services on May 2024
Sunderland Royal Hospital has not yet replied.
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Review titled Staff worth there weight in gold
Rated 5 stars out of 5
by Robert Paul Barrow - Posted on 12 May 2024
Arrived with chest pains. From ambulance staff to all staff that helped with my care at the the hospital including porters. The care I received was excellent throughout. They were very professional and polite keeping me informed with everything that was going on and answering any queries i had asked. I would like to thank each and everyone yous do an amazing job . Thankyou
Visited Don't know on May 2024
Sunderland Royal Hospital has not yet replied.
Information supplied by City Hospitals Sunderland NHS Foundation Trust