Sunderland Royal Hospital
Kayll Road, Sunderland, SR4 7TPContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Excellent experience
Rated 5 stars out of 5
by Anonymous - Posted on 23 August 2022
This was a re-scan appointment of my 20 weeks scan. I was quite nervous and didnt have the best experience before but the sonographer really put me at ease, explaining what she was looking at. She was so lovely and treat me with kindness and respect. This really made me feel so much better about further appointments, she is a credit to the nhs.
Visited Maternity services on August 2022
Review titled Sunderland Royal Hospital
Replied on 30 August 2022
Hi there, thank you for sharing. All feedback is important to us so that we can continue to learn and improve. We're sorry to hear that you hadn't initially had the best experience, however it's great to learn that during your most recent visit you were put at ease and treat with kindness and respect.
Provided by Care opinion
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Review titled No introduction
Rated 4 stars out of 5
by Anonymous - Posted on 01 August 2022
On arriving at houghton pcc there was no introduction from the assisting nurse and person conducting scan. No explanation of the initial procedure. No confirmation of my details. Unfortunately I found the assistant to have no interpersonal skills and her first words to us were who’s this (my mam came with me). When we gave answer ..well you will both have to wear masks. All of which is fine but the tone wasn’t pleasant and given no introduction followed for such an intimate examination it added to my anxiety (which is why my mother attended with me).
Visited Diagnostic Imaging on August 2022
Sunderland Royal Hospital has not yet replied.
Information supplied by City Hospitals Sunderland NHS Foundation Trust