Tameside & Glossop Integrated Care NHS Foundation Trust
Fountain St, Ashton Under Lyne, Lancashire, OL6 9RWContact details and Patient Advice and Liaison Service (PALS)
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Help others by sharing your thoughts and experiences about Tameside & Glossop Integrated Care NHS Foundation Trust.
Reviews
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Review titled Waiting Times
by taylor95 - Posted on 16 December 2022
I came off birth control 2 years ago to start a family. Unfortunately, my body has not gone back to its normal state. I was diagnosed with PCOS where they referred me to the Gynae Department at Tameside Hospital. They originally advised that the wait would be 6 weeks. I have been waiting for 39 weeks at the moment. I ring to check and they just advise I just need to wait and this is all they can do. So frustrating, as I am struggling and want to start a family!
Visited December 2022
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Review titled Tameside & Glossop Integrated Care NHS Foundation Trust
Replied on 20 December 2022
I am sorry to read about your experience relating to the waiting time for an appointment with the Gynaecology department at Tameside and Glossop ICFT. Unfortunately, we have experienced some increases in waiting times within our Gynaecology Department, which is also being experienced nationally. So that we can review your appointment details, please contact the PALS and Complaints Team on 0161 922 4466 or palsandcomplaints@tgh.nhs.uk and we can provide assistance to you in relation to this.
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Review titled Unprofessional
Rated 2 stars out of 5
by Anonymous - Posted on 18 December 2022
I came into A&e wanting the Walk In Centre after suffering extreme pain in my ovaries. Was told that it was required for me to stay in A&e; understandable. In triage I was quite anxious and stressed as I am not a fan of hospitals, and was basically ignored by the nurse taking my blood pressure. After an Akg and bloods, I was called by a doctor only to end up walking around the corridors for several minutes. He then says there is no rooms for me, and in the corridor in earshot of other patients and staff, he tells me he thinks I have Endometriosis. Obviously upset, I was then promptly told to go back into the waiting room and was left for hours again before being told I would be referred to a gynaecologist. Unprofessional, insensitive and would not return to this A&e department.
Visited Accident and emergency services on November 2022
Review titled Tameside & Glossop Integrated Care NHS Foundation Trust
Replied on 20 December 2022
I was very sorry to read about your experience when you attended the Emergency Department at Tameside Hospital. Your feedback has been shared with the Department for learning so that they can understand your experience and the impact this had on you. Unfortunately, the Emergency Department has seen an increase in the number of patients attending and the acuity of their needs, and at times this has limited space in the Department. However, I am sorry that you felt you were not treated with more compassion at what must have been a difficult time, and though the experience you describe was not positive, I would like to thank you for sharing this. If you would like further assistance in relation to talking about your Emergency Department visit, then please contact our PALS and Complaints Team on 0161 922 4466 or palsandcomplaints@tgh.nhs.uk
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Review titled Great care
Rated 5 stars out of 5
by Janice - Posted on 05 December 2022
I just want to say a big thank you to staff on A&E, Resus and AMU for looking after me nearly two weeks ago. I felt so poorly when I got there, thanks again for looking after me.
Visited Accident and emergency services on November 2022
Review titled Tameside & Glossop Integrated Care NHS Foundation Trust
Replied on 06 December 2022
Thank you for taking the time to share your experience. It is always encouraging for staff to receive such feedback. I will ensure your feedback is shared with the senior leadership team so that they can review and share your comments with those teams involved. Thank you once again.
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Review titled Brilliant service
Rated 5 stars out of 5
by Luke Merson - Posted on 24 October 2022
I recently had a tooth extraction under IV sedation as a very anxious dental patient, the 3 young ladies who carried out my procedure were professional and did there utmost best to put me at ease and talk me through the entire process. They made me feel comfortable and made what could have been a traumatic experience as pleasant as could be. Thank you for your professionalism, knowledge and for being such lovely people. For anyone else worried or anxious about procedures like this I would recommend this service.
Visited Oral and Maxillofacial Surgery on October 2022
Review titled Tameside & Glossop Integrated Care NHS Foundation Trust
Replied on 26 October 2022
Thank you for your feedback. I was sorry to read about your anxiety as you approached your dental procedure but I am very glad that staff were able to support you at this time and put you at ease. Your recommendation regarding the service is very much appreciated and I was pleased to hear that all of the staff involved in your care were able to provide you with a positive experience. I will share your comments with the Oral and Maxillofacial Department leadership team for them to feedback to the relevant staff members. Thank you again for your comments and I hope you are recovering well following your surgery.
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Review titled Amazing!!!
Rated 5 stars out of 5
by Michelle - Posted on 11 November 2022
Yesterday I attended Tameside Day Surgery clinic for a breast procedure. My experience from beginning to end was welcoming, supportive and organised. From the reception staff through to the nursing team and doctors I experienced help and kindness. From arrival to discharge I was always made to feel safe in their care. As a nurse myself I think people often forget that we are patients sometimes too! My visit to Tameside left me feeling proud to be part of such a caring and hardworking workforce!! Keep up the good work you are doing an amazing job and you really are appreciated so Thank-you!! Xxx
Visited Breast Surgery on October 2022
Review titled Tameside & Glossop Integrated Care NHS Foundation Trust
Replied on 15 November 2022
Thank you for taking the time to post such positive feedback regarding the staff members and your treatment in the Day Surgery Clinic. I was pleased to hear that all of the staff involved in your care have been able to provide such a positive experience. I will share your comments with the Day Surgery Leadership Team for them to discuss with all the staff members involved in your care. Thank you once again.
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Review titled Appalling and a complete lack of empathy
Rated 1 star out of 5
by Anonymous - Posted on 18 October 2022
I attended A&E after speaking to 111 and a clinical advisor in the CT department, both of who said that my ongoing symptoms required an emergency visit. After a very very long wait, the doctors were dismissive and derogatory. I left in tears and am worried about my health, as I am struggling to carry out everyday tasks and work.
Visited Accident and emergency services on October 2022
Review titled Tameside & Glossop Integrated Care NHS Foundation Trust
Replied on 21 October 2022
I was very sorry to read about your experience when you attended the Emergency Department at Tameside Hospital. We have shared your feedback directly with the Emergency Department for learning and discussion as the experience and behaviours you have described fall below the standards that we aim to provide. Though the experience you have shared was not positive, I would like to thank you for raising your concerns. As an organisation we use all patient feedback to support learning and for continuous improvement. If you would like further assistance in relation to your experience or sharing your concerns, our PALS and Complaints Team can be contacted on 0161 922 4466 or palsandcomplaints@tgh.nhs.uk and a member of the team will be able to support you.
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Review titled Outstanding service
Rated 5 stars out of 5
by Oliver - Posted on 06 September 2022
Attended on am of 5th Sept. Could see it was rather busy. Staff were obviously very stretched, however very polite and courteous despite the environment. Was assessed, treated and seen by the specialist team from ENT who were just as professional and polite. Please pass my thanks onto both teams. Credit to the service
Visited Accident and emergency services on September 2022
Review titled Tameside & Glossop Integrated Care NHS Foundation Trust
Replied on 09 September 2022
We are very pleased to hear that you were happy with the care and treatment that you received on your recent attendance at Tameside Hospital. It is always encouraging for staff to receive positive feedback and we value all comments from patients and their families. Thank you for taking the time to provide your feedback. We have directly shared your comments with the teams involved in your care so that they can review and discuss your kind comments.
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Review titled Saved my husbands life
Rated 5 stars out of 5
by Justine Shockledge - Posted on 29 September 2022
Extremely grateful to the team who was on shift when my husband was brought in with a massive heart attack,they saved his life,thank you so much
Visited Accident and emergency services on September 2022
Review titled Tameside & Glossop Integrated Care NHS Foundation Trust
Replied on 29 September 2022
I was sorry to read about your husband’s heart attack but thank you for taking the time to post such positive feedback regarding the staff members and the treatment your husband received at Tameside Hospital. I will share your comments with the Emergency Department Leadership Team for them to discuss with all the staff members with the team, including those involved in your husband’s care. I hope you husband is recovering well, thank you once again for your kind comments.
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Review titled What a turnaround
Rated 5 stars out of 5
by Alex Murray - Posted on 30 August 2022
Been here many times over the years, this visit I'm leaving feeling royalty, as will near every other patient, all staff were amazing from check in to check out, place is spotless clean but couldnt say about food as I couldn't eat, so surgery done it went well and the next patient can't move through amd leave hopefully as happy as I am
Visited Emergency Abdominal Surgery on August 2022
Review titled Tameside & Glossop Integrated Care NHS Foundation Trust
Replied on 31 August 2022
Thank you for posting about your recent experience when you attended Tameside Hospital. I was very pleased that your surgery went well and that you had such a positive experience regarding the staff who treated and cared for you. Your comments have been shared with the Surgical Team who will be very pleased to read your feedback. Best wishes
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Review titled pacemaker replacement
Rated 5 stars out of 5
by Eugene Taylor - Posted on 12 August 2022
i would like to thank all the cardio resitory pre op prep team for the quality communication while I was waiting to enter the operation room for surgery on 11/08/2022, they were very proffesional also the consultant and nurse gillian who let me know where thay were up to in the pre prep, the operation was a success and i`m glad to be back at home recovering, the only issue i had was i normally on previos operations recived a copy of the consent form, which i did not this time, over all everything went great
Visited Cardiology on August 2022
Review titled Tameside & Glossop Integrated Care NHS Foundation Trust
Replied on 16 August 2022
Thank you for sharing your comments about your recent experience at Tameside Hospital. I was very pleased to read that you were happy with the care and treatment you received from the cardiorespiratory and the pre-operative assessment teams following your admission. It is always encouraging for staff to receive positive feedback and we have directly shared your comments with the teams involved in your care so that they are aware of these. If you need support relating to any of the documentation that you need following your operation, please contact the PALS and Complaints Team on 0161 922 4466 or email palsandcomplaints@tgh.nhs.uk and they will be able to support you with this.
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