Tameside & Glossop Integrated Care NHS Foundation Trust
Fountain St, Ashton Under Lyne, Lancashire, OL6 9RWContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Terrible
Rated 1 star out of 5
by Teresa grey - Posted on 16 March 2024
Has any of the managers gone and sat in those hospital seats in the A&E waiting room? Try sitting in them for nearly 5 hours, they do not support your back, you can’t even sit back in some because that would mean leaning your head against someone else’s head behind you, or if you are sitting in the metal chairs near the 2 toilets (in the whole of the waiting room) as they are bent back. It’s ok though you can amuse yourself watching the tv bearing in mind there’s only 1 position you can see it from. An elderly gentleman wanted some water but no water dispenser available. I challenge the managers to go and sit in those seats for 4 hours? Can you do it? Or did it look so good on paper! I’m now in bed for the 3rd day running with pain in my arthritic back because of the chairs. I didn’t go to A&E with my back! Try and see from a patient’s viewpoint what it is actually like sitting there. Or did you think of you made it comfortable we would voluntary stay longer? 1 tv ? And you can’t even see it. We go to A&E in a vulnerable state, praying our name will be called next, go and see what it’s like for the real people who are waiting.
Visited Accident and emergency services on March 2024
Tameside & Glossop Integrated Care NHS Foundation Trust has not yet replied.
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Review titled What happened to Children’s A&E?
Rated 3 stars out of 5
by Anonymous - Posted on 05 March 2024
Spent 4 hours with a 6 year old in the walk in centre as thought it would be quicker and less traumatic than a&e? What happened to the children’s section, nobody signposted us to it? It was built way before covid but not been mentioned since?
Visited Accident and emergency services on March 2024
Tameside & Glossop Integrated Care NHS Foundation Trust has not yet replied.
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Review titled Shocking
Rated 1 star out of 5
by Anonymous - Posted on 14 February 2024
After having an urgent appointment expedited by my GP, after an ultra sound radiologist had requested further imaging and a more rapid appointment, I turned up this morning, after nearly 2 months of terrible pain. No urine sample was asked for, no physical examination took place and I've never felt so rushed at any medical appointment in my entire life. I still have no answers as to what the pain is but I do have a leaflet, giving me information on how to prevent UTIs!!! In my 60s with a 40 year history of UTIs, I think I know about preventative measures. Considering this was an expedited urgent appointment after weeks of intense back, flank and groin pain, 8 courses of antibiotics and not even an examination took place, its an utter disgrace. Just given pesaries to try and prevent further UTIs but no proper discussion regarding the pain i am in now. Paid for my own CT scan after waiting so long for an appointment and this was made available to the doctor but my NHS blood test from 3 days ago wasnt even discussed. Thank goodness for the pharmacist at my GP, who later the same day informed me of the results. Well looks like I'll be back paying again to see a private Urologist. Fumming is an understatement, I was in leaving the building in less than 10 mins from my name being called.
Visited Urology on February 2024
Tameside & Glossop Integrated Care NHS Foundation Trust has not yet replied.
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Review titled Quick appointment - staff lack any kind of bedside manner
Rated 4 stars out of 5
by Anonymous - Posted on 05 February 2024
I was seen on the 2ww pathway for a breast lump. Whilst I was seen very quickly from the GP referral, and indeed on clinic and ultrasound, I found the department somewhat lacking. Every clinician or nurse i dealt with (breast clinic and radiology) gave the absolute bare minimum in friendly interaction. Nobody smiled or asked anything other than formal questions. Bedside manner was completely lacking in every member of clinical staff I came across. I find this quite poor when patients are in a clinic where they may need some sympathy or distraction. I’m aware the NHS are busy, but this was just awful. I’m a clinician, and I’d be horrified if patients had the same experience I did at my place of work!
Visited Breast Surgery on February 2024
Tameside & Glossop Integrated Care NHS Foundation Trust has not yet replied.
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Review titled Great service.
Rated 5 stars out of 5
by Trevor Seddon - Posted on 25 January 2024
Booked in and was attended to very quickly indeed. Went through the triage system with tests had as a result of seeing the triage nurse. Saw the Doctor who was very professional, efficient, friendly and explained everything to me. This is the great service TGH provides for the community. Every member of staff I saw was professional and caring. Well done TGH.
Visited Accident and emergency services on January 2024
Tameside & Glossop Integrated Care NHS Foundation Trust has not yet replied.
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Review titled Very poor
Rated 1 star out of 5
by Anonymous - Posted on 15 January 2024
The person I saw regarding my medical issue was very dismissive and talked over me when I tried to explain my symptoms. To make matters worse, when I viewed the letter sent to my GP regarding the consultation, they had added two symptoms on that I was not suffering with. Very incompetent to record inaccurate information when it comes to an individual's health. Doesn't give me any confidence in returning here in the future. I sent feedback regarding the error but did not receive a response.
Visited Accident and emergency services on January 2024
Review titled Tameside & Glossop Integrated Care NHS Foundation Trust
Replied on 16 January 2024
I was very sorry to read about your experience when you attended Tameside Hospital and the effect it has had on your confidence with our services. The experience and behaviours you have described fall below the standards that we aim to provide. Though the experience you have shared was not positive, I would like to thank you for raising your concerns. As an organisation we use all patient feedback to support learning and for continuous improvement. If you would like further assistance in relation to your experience or sharing your concerns, our PALS and Complaints Team can be contacted on 0161 922 4466 or palsandcomplaints@tgh.nhs.uk and a member of the team will be able to support you in looking into this matter for you.
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Review titled Visit to Urgent Care
Rated 4 stars out of 5
by Catwoman71 - Posted on 31 October 2023
Visited the Urgent Care Centre last night (30/10/23) after being short of breath and wheezing due to coughing. Lovely lady on reception booked me in. Expected to be there for hours. Within 45 minutes the Dr called me in (really pleasant gentleman), listened to my chest and diagnosed me with a chest infection. 55 minutes after booking in I was on my way out with a script for antibiotics, steroids and the inhaler I needed. Faultless from start to finish
Visited Urgent Treatment Centre on October 2023
Review titled Tameside & Glossop Integrated Care NHS Foundation Trust
Replied on 07 November 2023
Thank you for your feedback about your visit to Tameside Hospital's Urgent Treatment Centre. I am please to read about the positive experience you have received and wish you a speedy recovery. Your feedback will be shared with the Urgent Treatment Centre so they are aware of your appreciation. If you would like to share any further feedback, please contact patient.experience@tgh.nhs.uk and the team will be happy to share your compliments or comments further.
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Review titled Worst experience in 6 years
Rated 1 star out of 5
by Anonymous - Posted on 16 November 2023
I usually have good experience when I visit the maternity ward but this time was horrible. I had an appointment at 2o clock and I left the clinic at 6:40. I was seen by the midwife but not by a doctor who forgot I was in the room waiting. I asked 2/3 times to be seen but it was delayed. I eventually said im leaving and I was told it was upto me. I find it unacceptable I had to wait 4 hours and a half and still did not see a doctor nor I got an apology. Instead I was told think positive not being seen means you don’t have an emergency. When I met two of my friends who came a lot later than me, they were seen and left hours before me and they did not have any emergency. And to make it better I even got a parking ticket. Thank you so much to the antenatal clinic. Put me in a room and forget about my existence in there. No apology and nothing. Please do your job, you’re paid for it.
Visited Maternity services on October 2023
Review titled Tameside & Glossop Integrated Care NHS Foundation Trust
Replied on 20 November 2023
I was very sorry to read that you have had difficult experience when you visited the Antenatal Clinic. To help us respond to your concerns, please contact the Patient Advice Liaison Team at palsandcomplaints@tgh.nhs.uk or by calling 0161 922 4466 and a member of the team will be able to assist you with taking forward these concerns.
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Review titled so disappointed
Rated 3 stars out of 5
by alan kibble - Posted on 31 August 2023
due to an administrative error on my consultants letter to my gp i am unable to obtain repeat prescrition to continue treatment after the 4 month review. simple answer really gp said they will clarify by email with dermatology and then continue to issue repeat prescription. why am disappointed because after one month dermatology have not clarified or replied to gp emails the telephone number on the clinic web site is unobtainable ?? i have left messages for the secretary's to ring me but no response in essence the dermatology clinic in my experience is uncontactable and in my case unresponsive after one month of failure despite repeated efforts to speak to the clinic my condition is now regressing and this is totally unavoidable if someone would respond i will keep trying but i feel my next option is to physically attend the clinic and try to speak to a human being not leave messages or emails which are ignored ???
Visited Dermatology on August 2023
Review titled Tameside & Glossop Integrated Care NHS Foundation Trust
Replied on 04 September 2023
I was very sorry to read that you have had difficulty in contacting the Dermatology Department at Tameside Hospital. To help us respond to your concerns, please contact the Patient Advice Liaison Team at palsandcomplaints@tgh.nhs.uk or by calling 0161 922 4466 and a member of the team will be able to assist you in contacting the Department.
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Review titled Above excellent service
Rated 5 stars out of 5
by Christopher sleigh - Posted on 19 July 2023
The service and attention from surgeon and nurses was absolutely fantastic. I cannot praise them enough!everyone was so attentive and professional. A big thank you! A credit to the Nhs
Visited Oral and Maxillofacial Surgery on July 2023
Review titled Tameside & Glossop Integrated Care NHS Foundation Trust
Replied on 20 July 2023
Thank you for your feedback about your recent admission to Tameside Hospital. I was pleased to read that staff were attentive and professional and that you had a very positive experience. Your comments have been shared with the surgical division, so they are aware of your appreciation. If you would like to share any further feedback, please contact patient.experience@tgh.nhs.uk and the team will be happy to share your compliments or comments further.
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