Tameside & Glossop Integrated Care NHS Foundation Trust
Fountain St, Ashton Under Lyne, Lancashire, OL6 9RWContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled 23 hours waiting in A&E
Rated 1 star out of 5
by heather webb - Posted on 08 March 2023
It is a terrible hospital total lack of patients care. Husband left without water or food for 14 hours and a blocked drip for 5 hours. Anti biotics needed urgently, 15 hours later got them. Nurses do not care and do not check their patients in A & E and A & E reception staff the worst in the country
Visited Accident and emergency services on March 2023
Review titled Tameside & Glossop Integrated Care NHS Foundation Trust
Replied on 13 March 2023
I am very sorry about your experience in the Emergency Department, as I appreciate that this must have been a concerning time for you and I would like to apologise that you did not feel more supported during this time. Your comments have been shared with the Reception Manager and Matron within Facilities and Estates to help support our continuous improvement. If you would like to discuss your comments further and in more detail, please contact the PALS and Complaints Team at palsandcomplaints@tgh.nhs.uk or 0161 922 4466 and a member of the team will be able to support you.
Provided by Care opinion
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Review titled Same Day Emergency Care Unit
Rated 5 stars out of 5
by David William Milner - Posted on 01 March 2023
I accompanied my wife to the Same Day Emergency Care Unit on 21st, 23rd, & 28th February. Each visit needed to last several hours & all the staff in this unit were extremely pleasant, friendly, helpful, caring, communitive & very professional.. We cannot thank them enough for everything they did & with a smile. Excellent. Best wishes to you all.
Visited Accident and emergency services on February 2023
Review titled Tameside & Glossop Integrated Care NHS Foundation Trust
Replied on 13 March 2023
Thank you for sharing your feedback regarding the treatment your wife received at Tameside Hospital. I understand that this must have been a concerning time for you, but I was very pleased to read that the staff involved in your wife’s care have been able to provide you both with such a positive experience. Your comments have been shared with the Same Day Emergency Care Unit staff who will be very grateful to receive such kind feedback. If you would like to share any further comments please contact patient.experience@tgh.nhs.uk and the team will be happy to share any specific compliments further. Thank you again for taking the time to post your experience.
Provided by Care opinion
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Review titled Rude nurse/doctor
Rated 2 stars out of 5
by Anonymous - Posted on 02 February 2023
My mum has attended tameside hospital today with her partner as he was unwell... they both can't speak fully English so when they been called by the nurse My mum has called me and put me on loud speaker so I could translate and did the same when the doctor came to speak to them ... both times when I tried to explain the symptoms My stepdad was having I have been interrupted and both the nurse and the doctor have been talking over me whenever I tried to ask something or explain something. They wouldn't let me finish saying all the symptoms he had and over all talk or ask questions .. under pressure/stress or not its not an excuse to be rude to another person when they in need of help.
Visited Accident and emergency services on February 2023
Review titled Tameside & Glossop Integrated Care NHS Foundation Trust
Replied on 02 February 2023
I was very sorry to read about your mum and stepdad having a poor experience when they attended Tameside Hospital recently. The experience and behaviours you have described fall below the standards that we aim to provide. Though the experience you have shared was not positive, I would like to thank you for raising your concerns. As an organisation we use all patient feedback to support learning and for continuous improvement. If you would like further assistance in relation to your experience or sharing your concerns, our PALS and Complaints Team can be contacted on 0161 922 4466 or palsandcomplaints@tgh.nhs.uk and a member of the team will be able to support you.
Provided by Care opinion
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