Teddington Memorial Hospital
Teddington Memorial Hospital, Hampton Road, Teddington, Middlesex, TW11 0JLContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Bad experience
Rated 1 star out of 5
by Leane Bertinelli - Posted on 26 November 2023
I took my 15 month old baby to teddington hospital I was very concerned about my baby’s cough runny nose and fever the assessment women brought us in the room to say there is no paediatricians or nurses to examine my baby’s chest I would have to go to ane or come back tomorrow I said I was very upset about this I would complain and I left. Then I got a phone call when I left about 5-10 minutes later the receptionist at the hospital saying there is a slot and now my baby can be seen? I was so confused the woman who was meant to assess my baby but refused and said I would have to go ane lied by saying there was no one around to see my baby when there was I do not understand how this could happen when I then returned back to teddington hospital the same lady wanted to re assess my baby when she already said no one could examine my baby therefore I refused to be seen by her a doctor saw my daughter and she was prescribed antibiotics. I was so upset by this especially after my daughter having pneumonia in the summer she was misdiagnosed at kingston hospital sent home 2 days later im calling an ambulance for her. It’s so sad having to go through this it should not happen to anyone with small vulnerable babies many times I have witnessed my babies being let down by nhs.
Visited Urgent Treatment Centre on November 2023
Review titled Teddington Memorial Hospital
Replied on 28 November 2023
Thank you for your feedback about the service at the Urgent Treatment Centre in Teddington Memorial Hospital. I am sorry to hear of your experience and apologise for the distress caused. Please email PALS.HRCH@NHS.NET with your child's details, for us to investigate the incident and provide you with feedback on the outcome and learning.
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Review titled Good experience, thank you to all the staff
Rated 4 stars out of 5
by Alice - Posted on 09 September 2023
Went in due to a minor injury and the service was so efficient, friendly and professional, from the the volunteer at the entrance to the receptionist and the nurse, all were super helpful and I reckon I was there for 30 mins in total.
Visited Urgent care centre on September 2023
Review titled Teddington Memorial Hospital
Replied on 11 September 2023
Thank you for your positive feedback about the Urgent Treatment Centre in Teddington. I have passed your kind feedback to the service so they can share with the team.
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Review titled Great practice
Rated 5 stars out of 5
by Jennifer Ross - Posted on 11 September 2023
Everyone from the car parking attendant/ Security, receptionist and medical staff were super friendly and very efficient. Really impressed!
Visited Urgent care centre on September 2023
Review titled Teddington Memorial Hospital
Replied on 12 September 2023
Thank you for your positive feedback which we will share with the team. The team will be pleased to know that their patients appreciate the work they do.
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Review titled Brilliant care, kindness and efficiency
Rated 5 stars out of 5
by Anonymous - Posted on 25 August 2023
I fell and injured my wrist, and attended the hospital this morning. I had read, on the website, that a 111 appointment was needed. The clinician, who rang from 111, did not know this, but when she looked, she found the appointments. As with another review, within a couple of hours, I had been triaged, x-rayed, my wrist had been manipulated back into place, plastered, x-rayed again, and I was discharged, with the contact number for Kingston Fracture Clinic. I cannot rate the service, or rather the people who provide the face-to-face service, highly enough. While there, patients were reminded to ask 111 for an appointment, as those people attending without one would be seen, but they would be added to the end of the appointment list, unless it was for a more serious matter. Residents from Kingston are also, apparently, able to call the Out of Hours doctor (no information has ever been given, on our surgery out of hours recorded message about this, but it is detailed somewhere on the website). ..... All weekends (Saturday and Sunday) and Bank Holidays you can both consult and see a local GP who has full access to your notes between 08:00 and 20:00 by calling the GP Extended Access Hub (run by Kingston Chambers) on 020 3841 9942. Thank you everyone who acted in any role today
Visited Urgent care centre on August 2023
Review titled Teddington Memorial Hospital
Replied on 29 August 2023
Thank you for your positive feedback which we will share with the team. The team will be pleased to know that their patients appreciate the work they do.
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Review titled Horrible service by the nurse
Rated 1 star out of 5
by Rita - Posted on 05 July 2023
On the 5th July 2023, at 3pm10 I entrance the hospital with my ankle completely swollen I was not able to walk, or put the feet on the floor, putting the weight on my feet was extremely painful. I went to the consultory at 4pm07the nurse was completely rude cause saw that I was alone in a wheel chair and I couldn't push myself, she was watching me stuggling and did absolutely nothing. After the struggle to go inside, she forced me to got up on my feet and putting my weight on without support. I was in pain, and the only thing she said that I need was Ibuprofen and Paracetamol. In the X Ray, the doctor was very useful and helped me with the wheel chair to go to the patients room. The X Ray showed that I didn't have anything broken. So for the doctor is like I only had a bruise and treat me like I was pretending even when my feet and ankle was swollen and clearly I couldn't bare my feet on the floor. After hearing from the nurse that I need to do exercise, and move the feet, and putting weight, I was leaving the hospital in pain, without being able to walk independently. The only thing I ask was for crutches, that I need for the next days to have some independence to be able to walk. I came back, and I asked the nurse to give evidence base of care and she refused to even give references of what she recommending and called other nurse. The next nurse after I said that I was going to be alone the next days and I need some support, the answer was to get in a taxi home. Like if she is the one paying for the taxi, and apart from that, doesn't help me being able to walk alone, I will not go by taxi everywhere. Well, after telling me that is not the protocol to give crutches when a ankle is sprained, which is not true or is a new protocol to save money to NHS, after a friend months ago it happened the same and had crutches by the doctor advise. I left with crutches after a lot, I had to put myself in a position of argument to be able to have crutches when it's obvious that a ankle sprained it can get really serious if not rested and stable enough in the first weeks. The information and references of this nurses is 0, danger for the patient cause only acts to benefit themselves instead of the patient. The service was horrible, the way I was talked was shameful, and absolutely unprofessional. I don't recommend at all going to the emergencies in this hospital cause the nurses don't know what they are doing, being given paracetamol and ibuprofen I can give to myself I don't need nurses for that. The advise given was horrible and for a person to be treated like this better go to another service. Kingston hospital emergencies has better nurses and doctors, I will not go again to this hospital for anything, you will leave worse than you entrance.
Visited Urgent care centre on July 2023
Review titled Teddington Memorial Hospital
Replied on 06 July 2023
Thank you for your feedback about the service at the Urgent Treatment Centre, Teddington Memorial Hospital. I am sorry to hear of your experience. Please email PALS.HRCH@NHS.NET with your details, for us to investigate the incident and provide you with feedback on the outcome and learning.
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Review titled So impressed
Rated 5 stars out of 5
by Valerie De Chiara - Posted on 17 July 2023
On Sunday July 16th, I visited this walk-in centre with a worsening UTI. The reception staff were lovely, the waiting area was bright and welcoming and I was seen and treated promptly by the nicest doctor I’ve ever encountered. Altogether a first class experience. Thank you to each one of you for an extremely professional practice. You should feel proud. Having entered feeling grim and poorly, I left with a bit of a spring in my step. What a relief to know that such establishments exist. Thank you again so much.
Visited Urgent care centre on July 2023
Review titled Teddington Memorial Hospital
Replied on 18 July 2023
Thank you for your positive feedback about the Urgent Treatment Centre in Teddington. I have passed your kind feedback to the service so they can share with the team.
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Review titled Great help !
Rated 5 stars out of 5
by Tracey Caswell - Posted on 20 June 2023
Nurse ( name of aj ) was extremely heplful with her explanations and exercise advice when my partner's knee collapsed ! She was very thorough !
Visited Mobility and falls services on June 2023
Review titled Teddington Memorial Hospital
Replied on 21 June 2023
Thank you for your positive feedback which we will share with the team. The team will be pleased to know that their patients appreciate the work they do.
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Review titled Efficient and friendly - thank you
Rated 5 stars out of 5
by Anonymous - Posted on 01 June 2023
I came in with what turned out to be a dislocated toe. Within two hours I had 3 consultation, 2 x-rays and my toe was put back in place. Thank you all!!
Visited Urgent care centre on June 2023
Review titled Teddington Memorial Hospital
Replied on 05 June 2023
Thank you for your positive feedback about the Urgent Treatment Centre in Teddington. I will share your feedback with the team as I am sure they would be keen to hear that their work is appreciated.
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Review titled Great Speedy Service
Rated 5 stars out of 5
by Pierre B - Posted on 24 May 2023
I was warmly welcomed at Teddington Memorial Hospital. The multiple members of staff who cared for me made me feel comfortable and made the situation as relaxing as could be. I thoroughly enjoyed my interaction with the professional who looked after me. They talked me through what I needed to do to amend the problem in an easy-to-understand manner which I appreciated. I would highly recommend Teddington Memorial Hospital and would like to thank everyone working here for their service :)
Visited Urgent care centre on May 2023
Review titled Teddington Memorial Hospital
Replied on 25 May 2023
Thank you for your positive feedback about the Urgent Treatment Centre in Teddington. I have passed your kind feedback to the service so they can share with the team.
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Review titled Great service at Teddington today
Rated 5 stars out of 5
by Anonymous - Posted on 22 May 2023
Urgent Care Centre Teddington, efficient, friendly and helpful. Performing a vital service, deserves our thanks and support.
Visited Urgent care centre on May 2023
Review titled Teddington Memorial Hospital
Replied on 23 May 2023
Thank you for your positive feedback about the Urgent Treatment Centre in Teddington. I will share your feedback with the team as I am sure they would be keen to hear that their work is appreciated.
Information supplied by Hounslow and Richmond Community Healthcare NHS Trust