The Beardwood Hospital
Preston New Road, Blackburn, Lancashire, BB2 7AEContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about The Beardwood Hospital.
Reviews
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Review titled Great stay in Beardwood
Rated 5 stars out of 5
by Julie Holden - Posted on 27 November 2023
Just want to share my experience with Beardwood. Went in on Friday for a total knee replacement. Just want to thank all staff from the receptionist the porters the theatre staff the nurses the catering staff physio and the cleaning staff. You all made my stay very welcoming and comfortable. Thank you all for your help and support during my stay.
Visited Orthopaedics on November 2023
The Beardwood Hospital has not yet replied.
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Review titled Aweful out patient appointment scheduling
Rated 2 stars out of 5
by G Dixon - Posted on 09 August 2023
Beardwood hospital service dissatisfied. Sudden Hearing loss. Doctor advised urgent ENT attention. Consultants good so far. Additional tests would be arranged. But..Outpatients appointment arrangements by dysfunctional/hopeless reception. Beardwood claim fast treatment on their website, for paying patients….should be days, but not true, ditto Bupa, more like weeks, even months for paying patient. Bupa members no priority, join the queue…as told by Beardwood ENT consultant. Reception fail to make appointments, fail to call back, thereby add weeks to treatment schedule. Need Beardwood details of incompetence, reception names? ask me. I wish I had gone to a different hospital than Bupa recommended. NHS must be better than paying for this poor treatment.
Visited Ear, Nose & Throat on July 2023
Review titled The Beardwood Hospital
Replied on 18 August 2023
Thank you for your feedback. We're sorry to hear that you've had a long wait for an appointment. We would appreciate it if you could provide us with some more information so that we can investigate and improve our service. Please email us at customerservicebeardwood@circlehealthgroup.co.uk and include your full name, date of birth, postcode, and the date/time of your appointment with us. Kind Regards, The Beardwood Team
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Review titled Great hospital and great staff and service
Rated 5 stars out of 5
by Leanda taylor - Posted on 22 June 2023
Absolutely fantastic service from all members of the medical team from being admitted to discharged. Very friendly, polite and explained everything from start to end. Very clean and tidy. Would recommend the hospital.
Visited General Surgery on June 2023
Review titled The Beardwood Hospital
Replied on 13 August 2023
Hi Leanda Taylor, thank you for taking the time to leave a review for us at The Beardwood Hospital. We're happy we could meet your expectations! Best Wishes, The Beardwood Team
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Review titled Great Staff Great Hospital
Rated 5 stars out of 5
by Ben Smith - Posted on 16 May 2023
Very nervous about having hip replacement surgery, the staff were fantastic from the Porter to the Kitchen staff to the Nurses Anesthetist and of course the Surgeon I wouldn't want to go anywhere else for my next hip.
Visited Orthopaedics on May 2023
Review titled The Beardwood Hospital
Replied on 24 May 2023
Hi Ben Smith, thank you for taking the time to leave a review for us at The Beardwood Hospital. We're happy we could meet your expectations! Please don't hesitate to reach out if there's anything additional we can do for you. Best Wishes, The Beardwood Team
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Review titled Poor customer service
Rated 2 stars out of 5
by Adnan - Posted on 17 March 2023
I have seen a urologist and came back home and called the hospital again to speak with doctor secretary but my request was denied and phone was cut off . And after making couple of more calls was called old that I will get a call back . They booked me for another appointment and before that my review was sent to me and discharged me . Very poor customer service by the staff .
Visited Urology on March 2023
Review titled The Beardwood Hospital
Replied on 21 March 2023
Adnan, we regret to hear that your experience with us was not a more positive one. We would appreciate the opportunity to speak with you further about this and see what we can do to resolve the situation. Please contact our Patient Experience team via customerservicebeardwood@circlehealthgroup.co.uk, Best Wishes, The Beardwood Team
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Review titled Aftercare
Rated 4 stars out of 5
by Jane owen - Posted on 24 February 2023
: I attended day case for a carpal tunnel release procedure. Was given a discharge letter with special requirements which where all to be done by myself no follow up or aftercare at all. After following the advice and removing my bandage, I discovered the dressing full of blood. I contacted the number on the discharge letter only to be put through to a number of departments! Finally got to speak to someone in the treatment room. I was advised to come to see them there and then. The ladies there senior health care assistants was a breath of fresh air and a credit to the hospital. They fixed me up and answered all my concerns, the also pointed out my stitches would need removing where I’d been told they would dissolve!!! It’s not only the care whilst having a procedure it’s the aftercare given as well. Extremely disappointed at the aftercare or none that I have received apart from the lovely ladies in the treatment room.
Visited General Surgery on February 2023
Review titled The Beardwood Hospital
Replied on 03 March 2023
Hello Jane Owen, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you. Best Wishes, The Beardwood Team
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Review titled Fabulous hospital
Rated 5 stars out of 5
by Susan Hudson - Posted on 27 January 2023
Following hip surgery my experience was extremely positive .wonderful surgeons ,nurses.hopitality couldn't fault such a professional hospital for my care and attention.
Visited Orthopaedics on January 2023
The Beardwood Hospital has not yet replied.
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Review titled Great NHS Experience
Rated 5 stars out of 5
by River - Posted on 15 November 2022
I was terribly nervous about my septoplasty surgery but all staff were so helpful in keeping me in the know and reassured me every step of the way. The nurses on call were timely and kind, the accommodation was lovely, and I was also accommodated for my vegan diet which I very much appreciated, especially after the surgery (which was happily a success)! They also allowed me to use Mx as my title with no questions and I found this very respectful. Thank you so much everyone at Beardwood. :)
Visited Ear, Nose & Throat on November 2022
Review titled The Beardwood Hospital
Replied on 18 November 2022
River, thank you for your kind words and this wonderful review! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
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Review titled Very Impressed
Rated 5 stars out of 5
by David Flynn - Posted on 08 November 2022
Today I had an Inguinal Hernia operation and from the minute I arrived to the minute I left I was impressed with every member of staff from The Porter to Catering and Nurses to Consultant. I have nothing but praise for all of them. I was apprehensive about going in but No need. Thank you Beardwood.
Visited General Surgery on November 2022
Review titled The Beardwood Hospital
Replied on 11 November 2022
Hi David Flynn, thank you for taking the time to leave a review for us at The Beardwood Hospital. We're happy we could meet your expectations! Have a fantastic day! Best Wishes, The Beardwood Team
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Review titled Fantastic care
Rated 5 stars out of 5
by Kathleen Coffey - Posted on 29 September 2022
What wonderful caring surgeons, anesthetist staff/nurses they have at this hospital, i was so nervous about hip replacement, all of them very professional and put me at ease, nothing was to much trouble, thank you each and everyone of you, what a great team! For all your care you gave to me
Visited General Surgery on September 2022
Review titled The Beardwood Hospital
Replied on 03 October 2022
Hi Kathleen Coffey, thank you for taking the time to leave a review for us at The Beardwood Hospital. We're happy we could meet your expectations! Best Wishes, The Beardwood Hospital
Information supplied by Circle Health Group Limited