The Cavell Hospital
Cavell Drive, Uplands Park Road, Enfield, Middlesex, EN2 7PRContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Awful Patient Service
Rated 1 star out of 5
by Hassan - Posted on 09 September 2024
I chose this hospital as part of the NHS Choose and book system for ENT appointments. I hadn't heard anything for 3 months so I contacted the hospital as instructed only to be informed that the clinic isn't currently taking any ENT Referrals from the NHS. I've since raised a complaint with the hospitals complaints team who asked for my contact details in order to proceed with an investigation. I gave them the details that I was asked for and never heard from them again. I've now opted to go to Chase Farm but have to wait till November for my appointment. If you're an NHS patient reading this and you choose to use this hospital because it's private and has a high rating, don't be fooled. You will be disappointed.
Visited Ear, Nose & Throat on August 2024
The Cavell Hospital has not yet replied.
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Review titled Excellent physio
Rated 5 stars out of 5
by Paul Marriott - Posted on 22 May 2024
The physio has given the best help and advice He has shown me all the exercises l need to do but also explained what it was doing for me He always was very cheerful and helpful I was also pleased to have all my exercises printed out for me which made to a lot easier to follow
Visited Physiotherapy on April 2024
Review titled The Cavell Hospital
Replied on 28 June 2024
Dear Paul, Thank you for your wonderful feedback! We're delighted to hear your physiotherapist was so helpful and informative. It sounds like they took the time to explain the exercises and their purpose, which is fantastic for long-term recovery. We're also happy to hear the printed instructions were a big plus – clear communication is key! We'll be sure to pass on your praise to your physiotherapist. Best wishes, Team at Cavell Hospital
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Review titled Doctor didn't show up
Rated 2 stars out of 5
by Anonymous - Posted on 20 February 2024
Despite confirming my private appointment, the doctor failed to show up. This lack of professionalism and disregard for patients' time is concerning, especially considering the strict policy of charging patients for no-show appointments.
Visited GP services on February 2024
Review titled The Cavell Hospital
Replied on 12 July 2024
Dear Sir/Madam, Thank you for taking the time to provide us with your feedback regarding your recent appointment experience. We deeply apologise for the inconvenience and frustration caused by the doctor's failure to attend your appointment. Your concerns are valid, and we understand the importance of respecting our patients' time and ensuring the highest level of professionalism in all interactions. We sincerely regret that we did not meet these expectations during your appointment. If you would like to reschedule your appointment or discuss this matter further, please do not hesitate to contact us directly. Best wishes, Team at Cavell Hospital
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Review titled Good experience
Rated 5 stars out of 5
by Chris Beckett - Posted on 08 February 2024
Very reassuring and felt confident with the programme I was given. Very knowledgeable in his field. Would recommend.
Visited Physiotherapy on February 2024
Review titled The Cavell Hospital
Replied on 12 July 2024
Dear Chris, Thank you for taking the time to provide feedback on your recent experience with us! We're thrilled to hear that you found our program reassuring and felt confident with the guidance you received. Our team strives to provide comprehensive and knowledgeable care to all our patients, and we're delighted that we could meet your expectations. Best wishes, Team at Cavell Hospital
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Review titled Private consultation with Orthopaedic Consultant
Rated 1 star out of 5
by Julie B - Posted on 09 March 2024
Dispute paying £150 for my private consultation, the consultant was late and I spent less than 30 minutes with him. I felt rushed. Returned for follow up (another £150) I spent 15 minutes with him and again felt rushed. Despite wanting to go away and consider my options, I was called by the consultants secretary to chase up and ask if I was ready to book in for a procedure, I tried asking questions but found her to be pushy and lacking in any kind of patient with me. I was told that the consultant had already decided which operation I would be having ! When I questioned this I was asked to book another appointment (£150 again) to come back and discuss again with him. This confirmed that he hasn’t listened to me or my thoughts and expectations. It seemed to me that money was more important than patients. I have since been under the care of The Rivers Hospital in Harlow who have been wonderful. The two experiences have been as different as night and day I do not recommend The Cavell
Visited Orthopaedics on January 2024
Review titled The Cavell Hospital
Replied on 12 March 2024
Dear Julie, Thank you for sharing your experience with us, and we apologise for any inconvenience or dissatisfaction you encountered during your consultations. We strive to provide high-quality care and ensure that all our patients feel heard and valued. We regret to hear that you felt rushed during your consultations. We will address this issue internally to ensure that our patients receive the attention and support they deserve throughout their journey with us. We appreciate your honesty and understanding. Best wishes, Team at Cavell Hospital
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Review titled I can only say it was perfect
Rated 5 stars out of 5
by Anonymous - Posted on 01 July 2023
Everything ran so smoothly . I have been/stayed in this hosp several times over the past years and its so comforting and everyone is kind. caring I almost look forward to my visits.. I would not go anywhere else
Visited Gastrointestinal and Liver services on June 2023
Review titled The Cavell Hospital
Replied on 04 August 2023
Dear Sir/Madam, Thank you so much for leaving us such a lovely review! We are happy to hear you had a wonderful experience during your time at our hospital. We are invested in our patients' experience and work hard to ensure they receive quality. Best Wishes, Team at Cavell Hospital
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Review titled Bad communication all round
Rated 3 stars out of 5
by Anonymous - Posted on 10 January 2024
I was booked to have an endoscopy and was meant to be called about my medication choice but no one did. The endoscopy failed without sedation I was told that i could try again next week in the theatre but on discharge told I would get a phone call In 6 weeks This was to book another appointment in another 6 weeks. I cancelled this appointment but no one got my message. Very bad communication and a very long wait. I was an NHS patient. I was referred in Feb and as it went wrong they did not have another slot till september .
Visited Diagnostic Endoscopy on May 2023
Review titled The Cavell Hospital
Replied on 14 January 2024
Dear Sir/Madam, We sincerely apologise for the challenges you experienced. We understand the importance of timely and clear communication, especially regarding procedures and appointments. We will address these issues and improve our communication processes to prevent such occurrences in the future. If you would like to delve further into this, please send an email to youropinioncounts@circlehaelthgroup.co.uk. and a member of our team will be in touch. We hope to regain your confidence in the future. Best wishes, Team at Cavell Hospital
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Review titled Good Experience
Rated 5 stars out of 5
by J. Gibbs - Posted on 16 February 2023
Had an overnight stay following a Replacement Reverse Shoulder procedure. Well looked after by all levels of staff from Sister to catering. I feel sure that the calming environment will help a speedy recovery
Visited General Surgery on February 2023
Review titled The Cavell Hospital
Replied on 21 February 2023
Dear Sir/Madam Thank you for leaving us feedback. We are pleased to hear about your positive experience. We are glad our team took good care of you and happy our services could match your expectations. We wish you all the best Team at Cavell Hospital
Information supplied by Circle Health Group Limited