The Chartwell Hospital
1629 London Road, Leigh-On-Sea, Essex, SS9 2SQContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about The Chartwell Hospital.
Reviews
-
Review titled unpleasant environment
Rated 3 stars out of 5
by Issold - Posted on 08 June 2024
I recently visited your facility for a colonoscopy procedure and would like to share my experience. First of all, the room where the procedure was performed had a strong smell of cigarettes and perfume, which was very unpleasant. This certainly did not contribute to a sense of comfort. Furthermore, the staff were constantly joking with each other. In a place where people feel tense and anxious about the procedure, I believe there is no place or time for such jokes. It was very unpleasant to listen to the staff's jokes while I was feeling stressed and anxious. I would expect the facility to pay more attention to patient comfort and understand that their emotional state during the procedure is very important. Thank you for understanding, and I hope that your services will improve in the future.
Visited Diagnostic Imaging on June 2024
The Chartwell Hospital has not yet replied.
-
Review titled Not well organised
Rated 1 star out of 5
by Anonymous - Posted on 18 May 2024
It was a really bad experience I was five minutes early I waited for three hours They were running behind Apparently this happens a lot I was in severe pain as you have to fast and your not allowed to eat drink or take medication It’s really awful being stuck in this position at this awful badly run practice I definitely would not recommend this place for treatment to anyone
Visited Diagnostic Imaging on May 2024
The Chartwell Hospital has not yet replied.
-
Review titled Fantastic service
Rated 5 stars out of 5
by Ian Curtis - Posted on 21 December 2023
Had to visit basildon a&e on Wednesday 13th Saw a orthopedic surgeon who requested a urgent mri scan got a phone call next day got a appointment at chartwell hospital on 20th December, arrived at the hospital at 8.05am my appointment was at 9am receptionist was very helpful got down to the mri scan at 8.10am had to fill out a questionnaire then got taken in for my scan as I was in alot of pain with my back the person who done my scan helped me lay down and at the end was very helpful in getting me back up can not fault the service very helpful staff
Visited Diagnostic Imaging on December 2023
The Chartwell Hospital has not yet replied.
-
Review titled Covid test
Rated 1 star out of 5
by Jayne - Posted on 21 June 2023
Pandemics over but refuses to do procedure if test isn't taken. Draconian policy. Coercive policy. If no symptoms we should have the freedom to choose this test without being told 'no' to being seen
Visited Diagnostic Endoscopy on June 2023
The Chartwell Hospital has not yet replied.
-
Review titled Great service
Rated 5 stars out of 5
by Trevor w Thomas - Posted on 20 March 2023
Went today for my first ever colonoscopy staff were friendly and very helpful putting me at ease straight away a polyps was found and removed with no pain what so ever then coffee and biscuits good service thank you
Visited Diagnostic Endoscopy on March 2023
The Chartwell Hospital has not yet replied.
-
Review titled Great and caring team
Rated 5 stars out of 5
by Anonymous - Posted on 21 December 2022
I recently had a colonoscopy and as it was my first time for such a procedure, I was somewhat apprehensive, however, everyone involved at the hospital were extremely professional and put me at my ease. Each stage was carefully explained and I felt that I was in good hands throughout the whole process.
Visited Diagnostic Endoscopy on December 2022
The Chartwell Hospital has not yet replied.
-
Review titled Great little hospital
Rated 5 stars out of 5
by Kim Darnell - Posted on 13 December 2022
All the staff were really friendly & welcoming. I was explained exactly what was going to happen by the nurse & the doctor doing the procedure. Whilst the procedure was being done (which is a very unpleasant procedure) the nurses & doctor were very reassuring & comforting. My mum was able to wait for me in the waiting room which was lovely. Thank you to all who looked after me.
Visited Diagnostic Endoscopy on December 2022
The Chartwell Hospital has not yet replied.
-
Review titled Cancelled appointment
Rated 3 stars out of 5
by Anonymous - Posted on 07 November 2022
After going through the discomfort of taking the laxative solution and having a sleepless night in the toilet. 2 hours before my procedure I got a phone call from them saying they had to cancel due to not having the equipment. This call was at 12.30pm. I had even spoken to them that morning and nothing was mentioned. Very disappointed with being treated like this.
Visited Diagnostic Endoscopy on November 2022
The Chartwell Hospital has not yet replied.
-
Review titled Lovely hospital but ......
Rated 4 stars out of 5
by Anonymous - Posted on 24 August 2022
Chartwell hospital in Leigh on sea. Staff were really lovely and sensitive to my needs. However consultant was very blunt (i dont mind that) but decided that my surname was awful and proceeded to make rude comments. Not very professional when I was there for a procedure
Visited Diagnostic Endoscopy on August 2022
The Chartwell Hospital has not yet replied.
-
Review titled Excellent
Rated 5 stars out of 5
by Anonymous - Posted on 28 July 2022
I was terrified and dreading a colonoscopy and the result, but I was treated exceptionally well at all times. everyone made me feel so supported and comfortable putting me at ease. From the initial booking staff, receptionists, nursing staff and Doctor. I cannot find a fault with The Chartwell Hospital or it’s staff. Appreciated a clear covid test was still asked for. I would recommend this hospital without any hesitation.
Visited Diagnostic Endoscopy on July 2022
The Chartwell Hospital has not yet replied.
Information supplied by Chartwell Private Hospitals Ltd