The County Hospital, Wye Valley NHS Trust
Stonebow Road, Hereford, Herefordshire, HR1 2BNContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Excellent Service
Rated 5 stars out of 5
by Edward Prince - Posted on 24 October 2024
Visited A&E on the advice of the nurse at Nunwell surgery for my back injury, a little reluctant from reports that you hear. Arrived at 4.00pm busy but I was seen by a doctor within an hour. I had to wait two hours for a CT scan and then another two hours for the result, worth the wait as I now know what the problem is. A fractured vertabrae. Staff though under pressure were absolutely brilliant, caring and very attentive. I would like to praise the senior nurse practitioner who dealt with me throughout but I understand that I cannot use names but she was brilliant and an asset to the department.
Visited Accident and emergency services on October 2024
The County Hospital, Wye Valley NHS Trust has not yet replied.
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Review titled Really good experience
Rated 5 stars out of 5
by Joshua - Posted on 25 September 2024
Went to emergency department, was busy which I think is the standard nowadays, exceptional care was given, very good experience. Looked busy but was seen and dealt with relatively quick considering the numbers.
Visited Accident and emergency services on September 2024
The County Hospital, Wye Valley NHS Trust has not yet replied.
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Review titled Pediatric a and e.
Rated 5 stars out of 5
by Anonymous - Posted on 20 September 2024
Took our autistic 11 year old son on to a and e one evening. Although the wait was frustrating all the staff we came across were absolutely fantastic and don't get the credit they deserve. They all understood his additional needs and treated him with respect and dignity.
Visited Accident and emergency services on September 2024
The County Hospital, Wye Valley NHS Trust has not yet replied.
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Review titled Excellent service
Rated 5 stars out of 5
by ROGER HOPKINS - Posted on 15 September 2024
My wife had a stroke on Friday 6th September. We arrived @ 11.00pm at the A & E Department. In the next 15 hours she was seen by at least three Doctors, she had blood tests, ECG, CT Scan an even an MRI scan !(on a Saturday)) Diagnosis and treatment was decided and she was able to come home on Monday evening (9th). What an excellent service. Thank you.
Visited Stroke on September 2024
The County Hospital, Wye Valley NHS Trust has not yet replied.
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Review titled Wonderful Streamlined Service
Rated 5 stars out of 5
by Anonymous - Posted on 23 August 2024
Appointment in Vascular Unit this morning. Staff friendly and helpful. Called on time, everything explained to me including results. In and out in 20 mins. Excellent.
Visited Vascular surgery on August 2024
The County Hospital, Wye Valley NHS Trust has not yet replied.
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Review titled Appalling administration and a failed administrative system.
Rated 3 stars out of 5
by Philip Hodgkins - Posted on 13 August 2024
4 weeks ago I telephoned the hospital Audiology department to tell an audiologist that my "cross-over" hearing aids had fused. I was told to make an appointment. After writing to the senior admin administrator on the 15th July by email I was told to make an appointment as she was unable to help. On the 16th July I phoned and made an appointment. That day I called again and spoke to an audiologist who made a same day appointment at 12.00hrs rather than some 2 or 3 weeks hence. I saw the audiologist who fitted me with a temporary hearing aid and put in an order for new hearing aids. 4 weeks on having heard nothing I phoned to discover my hearing aids had arrived and was told to make an appointment. I phoned appointments and they could not make an appointment without having confirmation from Audiology that an appointment was necessary. I phoned audiology and was told an audiologist would phone me to sort the issues of my appointment. No one from audiology phoned. Much later the lady I had spoken to who couldn't make an appointment made an appointment for the 29th August. More than 6 weeks without hearing aids. I know that the audiologists are a caring group, trained, dedicated, and committed to patients cares and concerns. Highly motivated. It's a sad tale but one travels the road in hope that one may hear something about improvements as a result of a study of work systems and the commitment so necessary from the hospitals administration as it serves the route of good healthcare.
Visited Don't know on August 2024
The County Hospital, Wye Valley NHS Trust has not yet replied.
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Review titled Brilliant and caring
Rated 5 stars out of 5
by Stephen Bromley - Posted on 05 October 2024
words are inadequate to express the wonderful care I received from all the staff thank you all very much .Every one i met from the colonoscopy team ,to mr s. blazej colorectal team and the staff of primrose ward were extremely professional and caring
Visited Colorectal cancer services on August 2024
The County Hospital, Wye Valley NHS Trust has not yet replied.
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Review titled Outstanding and professional
Rated 5 stars out of 5
by Piers leveroni - Posted on 19 August 2024
A&E minor injury. Excellent subject knowledge backed up by experience. Clear communication of processes and medical condition. I gained a good understanding of actual situation rather than my own rather simplistic sense of it. Moving forward, that's great for any patient. X-ray dept also at the same standard. Correct medication was prescribed and handed to me before I left the hospital. Friendly staff all over.
Visited Accident and emergency services on August 2024
The County Hospital, Wye Valley NHS Trust has not yet replied.
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Review titled Excellent care
Rated 5 stars out of 5
by Anonymous - Posted on 09 February 2024
I was most impressed by the efficiency, empathy and discretion shown to me by the doctor and nursing staff. I first raised concern about certain symptoms with my GP practice on Monday and was seen by the Urology team on Thursday that week. Full marks for the NHS.
Visited Urology on February 2024
The County Hospital, Wye Valley NHS Trust has not yet replied.
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Review titled They simply don't care.
Rated 1 star out of 5
by Anonymous - Posted on 03 February 2024
Saw the other knee surgeon - albeit very briefly - after having knee surgery many months ago because I cannot bend my knee any better than before surgery. He only spent around 2 minutes with me, had no interest in me not being able to bend my knee fully and told me I should be satisfied with it how it is and that I've had 'a good result'. He said 'most other people would be happy with this', ignoring the fact I am a young, active person who plays sports. If I was much older I would be more willing to accept this. He, just like the surgeon who operated on me, ignored the lump in the back of my knee which is the clear and obvious reason for the restricted movement, gave me no indication of what is was, and told me he can't help me. I pointed out to him all sports people who have ACL surgery do not have issues fully bending their knee after rehab and return to sport to which he replied 'I think they do [have problems bending their knees]'. When I pointed out footballers will regularly be sliding around on their knees after ACL surgery he said that isn't a good idea... I felt he had already made his mind up on what he was going to say before he had met me from the tone in his voice which I felt was wrong. In fairness to the doctor who had taken me into the room before the surgeon came to speak to me, he actually listenened and tried to say what the issue with the back of my knee could be, but as I was not given anything concrete, I'm none the wiser. Once again, a very upsetting and disappointing visit to Hereford Hospital.
Visited Orthopaedics on February 2024
Review titled The County Hospital, Wye Valley NHS Trust
Replied on 09 February 2024
Dear Patient, On behalf of Wye Valley NHS Trust I wish to thank you for taking the time to provide us with your valuable feedback. I am sorry to hear of your experience when attending your knee appointment. If you would like to make contact with our PALS Team and provide them with your details, they can look into the issues you have raised. Tel: 01432 372986 Email: pals@wvt.nhs.uk https://www.wyevalley.nhs.uk/contact-us/patient-experience-team.aspx Alison Stemp Patient Experience Manager
Information supplied by Wye Valley NHS Trust