The Droitwich Spa Hospital
St Andrews Road, Droitwich, Worcestershire, WR9 8DNContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Good hospital
Rated 5 stars out of 5
by Anonymous - Posted on 09 September 2023
Everything was very good and friendly very clean good food and friendly staff the car park can be a bit of a problem as it gets crowded
Visited Orthopaedics on July 2023
Review titled The Droitwich Spa Hospital
Replied on 05 January 2024
Thank you very much for your feedback. We are thrilled you found our hospital both clean and our staff friendly, however we apologise you found our car park problematic at times. We are looking at ways in which we can improve this. Kind regards, Droitwich Spa Hospital
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Review titled Fantastic Hospital
Rated 5 stars out of 5
by Maggie R - Posted on 18 July 2023
From start to end of my medical stay at Droitwich Hospital, I had an excellent experience. I had a full right knee replacement and stayed for 4 days (previously had full left knee replacement at same hospital). The accommodation was first class, with my own room, en-suite, TV and great food. The whole of the staff from consultant to nurses, recovery nurses, night nurses, physiotherapists, admin, porters, catering staff, housekeeping (especially the 2 sisters), were all amazing and nothing was too much trouble. I felt more like a guest than a patient. During my NHS stay I was treated with total respect, care and dignity. The aftercare was brilliant, from physiotherapist to emergency doctor appointment on a Friday afternoon. I would definitely recommend this wonderful hospital and the fabulous staff. Thank you Droitwich Hospital.
Visited General Surgery on May 2023
Review titled The Droitwich Spa Hospital
Replied on 05 January 2024
Many thanks for your lovely feedback, we are thrilled you had such a great experience with us. Kind regards, Droitwich Spa Hospital
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Review titled Appalling telephone and Appointments system.
Rated 2 stars out of 5
by Peter Vaughan - Posted on 20 April 2023
I had an Appointment at Droitwich at 6.30 pm today. At 5.15 pm today as I was about to leave. they rang to cancel it. My experiences have been just awful. They keep you on the phone for ages, cannot connect you, promises to ring you back just do not happen. They will not use ordinary text messages or e mail. They send you secure messages which do not work. Hopeless.
Visited General Surgery on April 2023
Review titled The Droitwich Spa Hospital
Replied on 30 April 2023
Dear Peter Vaughan, We apologise for the negative experience you have had at Droitwich Spa. We're sorry to hear that you have had difficulty getting through to our staff on the phone. We'll make sure to pass on your concerns to our team and work on improving our communication. Thank you for bringing this to our attention. Kind regards, Droitwich Spa Hospital
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Review titled top hospital
Rated 5 stars out of 5
by mr roger timms - Posted on 24 November 2023
total hip replacement first class service from surgeon to theater staff food excellent informed of every procedure everyone at the hospital first class thank you
Visited Orthopaedics on April 2023
Review titled The Droitwich Spa Hospital
Replied on 05 January 2024
Thank you very much for your lovely feedback, we are thrilled you had such a great experience with us. Kind regards, Droitwich Spa Hospital
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Review titled First class .. in places
Rated 5 stars out of 5
by Anonymous - Posted on 31 March 2023
Yes. I agree with those who say you can't get through on the phone .. 'cause you can't. The person-to-person coimmunication is excellent; the surgeons are superb; the condistions commendable; the car park is free !!, yes, NHS, free !! .. its just easier and less frustrating to get in the car and jorney to Droitwich than pick up the phone. Please Do Something about it. Please!
Visited Orthopaedics on March 2023
Review titled The Droitwich Spa Hospital
Replied on 05 April 2023
Thank you again for taking the time to let us know how we did. It is wonderful to hear that once you were in our hospital your experience was, as you say first-class. However, we apologise for the inconvenience caused by trying to get through on the phone. I will be escalating this to our senior management team at the hospital to rectify. Again we apologise for any inconvenience caused. Kind regards, Droitwich Spa Hospital.
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Review titled Terrible Communication!
Rated 3 stars out of 5
by Anonymous - Posted on 25 February 2023
I spent all day yesterday trying to get through on the telephone to speak to somebody about my appointment, without success despite leaving a message, as every time I called it just went straight through to a recording asking me to leave a message, and then when I messaged the email address provided it just bounced straight back as undeliverable!
Visited Diagnostic Endoscopy on February 2023
Review titled The Droitwich Spa Hospital
Replied on 01 March 2023
Dear Patient, thank you for your feedback, we're sorry to hear that our staff didn't respond to your telephone calls and your email wasn't successfully delivered. We'll make sure to pass on your concerns to our team and work on improving our communication. Thank you for bringing this to our attention. We would encourage you to reach out to us via email customerservicedroitwichspa@circlehealthgroup.co.uk, this email account is monitored daily. Our team is happy to help with any questions or concerns you may have. Thank you for your patience. Kind regards, Droitwich Spa Hospital
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Review titled Dreadful to contact by phone
Rated 2 stars out of 5
by Anonymous - Posted on 18 February 2023
Due to go in for hip surgery on 23/02/2023 needed to try to change my blood tests appointment to the day before but trying to speak to someone yesterday was impossible. The phone system seriously needs looking into. Managed eventually to leave a message but no call back, tried several times again later which resulted in yet again leave a message but no way would I have done that, then twice did eventually speak to someone but got cut off during the transferring of the call. After several hours of persistent calling and extremely annoyed the final outcome was appointed couldn’t be changed. Paid for my operation yesterday but really do have doubts now. Fully understand they are busy but did expect a better service. Why have a messaging service that’s obviously not managed. Really hope I don’t need to have to make any contact between now and the operation or for any aftercare.
Visited Don't know on February 2023
Review titled The Droitwich Spa Hospital
Replied on 21 February 2023
Dear Patient, We are incredibly sorry to hear about your recent experience at The Droitwich Spa Hospital. This is not the level of customer service we strive to deliver, we have taken your comments on board and raised them to relevant departments to make sure this does not happen again to you or any of our other patients. Upon raising this we have investigated our phone lines and there does seem to be an issue with our telephones and calls, this is being fixed immediately. We completely understand your doubts but please be reassured that this is level of service will not be repeated during your stay with us. If you would like to discuss this matter further with us for reassurance please contact us on the following email - customerservicedroitwichspa@circlehealthgroup.co.uk Thank you again for bringing this to our attention and again we do apologise for the inconvenience we have caused you. Kind regards, The Droitwich Spa Hospital
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Review titled Cancelled surgery during admission
Rated 1 star out of 5
by Dave - Posted on 09 December 2022
I arrived in good time for my planned surgery and was just finishing off being admitted when someone barged in front of the nurse dealing with me to say there was a problem. Apparently they did not have an anaesthetist that day. They didn’t want to phone me earlier or avoid me going to the hospital as they were hoping to find a replacement before my operation. This obviously this didn’t happen so I was sent home with them saying the would reschedule assuring me that I would be back within weeks rather than months. I hadn’t heard anything by the end of the week so I phoned them to find out what was going on. I was then told my operations had been rescheduled for in 3 months time! Due to this I have suffered loss of earning due to attending hospital for the day only to be sent home, I incurred unnecessary travel costs, lost future earning from jobs I had to cancel and cannot reschedule and I’m unable to change my payment plans with creditors due to them already being in place. If that’s not bad enough, I now have to lose most of that again at a time when I should have been going back to work, just without a financial plan to get me through my impending sick leave.
Visited General Surgery on December 2022
Review titled The Droitwich Spa Hospital
Replied on 19 December 2022
Thank you for your feedback. We are sorry to hear that you did not have a positive experience. We would appreciate it if you could elaborate on what happened during your visit to The Droitwich Spa Hospital via email. Your feedback is valuable to us and will help us improve our services. We would like the opportunity to address your concerns. Please reach out to us directly at customerservicedroitwichspa@circlehealthgroup.co.uk when you have a chance. Thank you, and we look forward to hearing from you. Kind regards, The Droitwich Spa Hospital
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Review titled Wonderful service
Rated 5 stars out of 5
by Alex Buchan - Posted on 13 December 2022
From the first appointment through to the day of the operation I have received wonderful treatment from both the medical and the admin staff. I was made to feel completely at ease through every process. The consultant has a down to earth approach and treats you with the utmost respect. Any worries I might have had soon disappeared and even though this would be my first time I have had surgery since having my tonsils out as a child I was completely at ease. The aftercare I received was what I would consider to be 5 star treatment even though I was an NHS patient. Nothing was too much trouble and the care I received was exemplary. All staff, from the ward clerks, to the health workers, the nurses, the doctors, the anesthetist, the physiotherapist, the porters and of course the consultant gave me the best care anyone could have wished for. I consider myself very, very lucky!
Visited Orthopaedics on November 2022
Review titled The Droitwich Spa Hospital
Replied on 19 December 2022
Hi Alex Buchan, thank you for your review, we strive for 100% satisfaction, and it is great to see you had such a positive experience at The Droitwich Spa Hospital. We are so happy to read such a great review about The Droitwich Spa Hospital and we are extremely happy to pass along your comments to the team here at The Droitwich Spa Hospital it is reviews like this give us motivation and help us ensure we provide high-quality care. Thank you and have a fantastic day! Kind regards, The Droitwich Spa Hospital
Information supplied by Circle Health Group Limited