The Droitwich Spa Hospital
St Andrews Road, Droitwich, Worcestershire, WR9 8DNContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Complex knee replacement
Rated 5 stars out of 5
by Roger Curnock - Posted on 19 January 2024
Excellent & friendly caring treatment from operation through to physio. Physio treatment & advice was very thorough & effective. Could not fault any aspect of my treatment. Many thanks.
Visited Orthopaedics on August 2023
Review titled The Droitwich Spa Hospital
Replied on 23 January 2024
Thank you for your lovely feedback, we are so thrilled that you were pleased with both your operation and your physio treatment. We hope you are recovering well from your procedure. Kind regards, Droitwich Spa Hospital
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Review titled Good hospital
Rated 5 stars out of 5
by Anonymous - Posted on 09 September 2023
Everything was very good and friendly very clean good food and friendly staff the car park can be a bit of a problem as it gets crowded
Visited Orthopaedics on July 2023
Review titled The Droitwich Spa Hospital
Replied on 05 January 2024
Thank you very much for your feedback. We are thrilled you found our hospital both clean and our staff friendly, however we apologise you found our car park problematic at times. We are looking at ways in which we can improve this. Kind regards, Droitwich Spa Hospital
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Review titled Fantastic Hospital
Rated 5 stars out of 5
by Maggie R - Posted on 18 July 2023
From start to end of my medical stay at Droitwich Hospital, I had an excellent experience. I had a full right knee replacement and stayed for 4 days (previously had full left knee replacement at same hospital). The accommodation was first class, with my own room, en-suite, TV and great food. The whole of the staff from consultant to nurses, recovery nurses, night nurses, physiotherapists, admin, porters, catering staff, housekeeping (especially the 2 sisters), were all amazing and nothing was too much trouble. I felt more like a guest than a patient. During my NHS stay I was treated with total respect, care and dignity. The aftercare was brilliant, from physiotherapist to emergency doctor appointment on a Friday afternoon. I would definitely recommend this wonderful hospital and the fabulous staff. Thank you Droitwich Hospital.
Visited General Surgery on May 2023
Review titled The Droitwich Spa Hospital
Replied on 05 January 2024
Many thanks for your lovely feedback, we are thrilled you had such a great experience with us. Kind regards, Droitwich Spa Hospital
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Review titled Appalling telephone and Appointments system.
Rated 2 stars out of 5
by Peter Vaughan - Posted on 20 April 2023
I had an Appointment at Droitwich at 6.30 pm today. At 5.15 pm today as I was about to leave. they rang to cancel it. My experiences have been just awful. They keep you on the phone for ages, cannot connect you, promises to ring you back just do not happen. They will not use ordinary text messages or e mail. They send you secure messages which do not work. Hopeless.
Visited General Surgery on April 2023
Review titled The Droitwich Spa Hospital
Replied on 30 April 2023
Dear Peter Vaughan, We apologise for the negative experience you have had at Droitwich Spa. We're sorry to hear that you have had difficulty getting through to our staff on the phone. We'll make sure to pass on your concerns to our team and work on improving our communication. Thank you for bringing this to our attention. Kind regards, Droitwich Spa Hospital
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Review titled top hospital
Rated 5 stars out of 5
by mr roger timms - Posted on 24 November 2023
total hip replacement first class service from surgeon to theater staff food excellent informed of every procedure everyone at the hospital first class thank you
Visited Orthopaedics on April 2023
Review titled The Droitwich Spa Hospital
Replied on 05 January 2024
Thank you very much for your lovely feedback, we are thrilled you had such a great experience with us. Kind regards, Droitwich Spa Hospital
Information supplied by Circle Health Group Limited