The Great Western Hospital
Marlborough Road, Swindon, SN3 6BBContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Brilliant Diagnosis and Treatment
Rated 5 stars out of 5
by Rangila Roy - Posted on 23 July 2023
Hello, I am leaving this review for my husband who was admitted in the GWH from 25Apr to 5May 2023 for an abdominal pain. The pain was taken care immediately followed by a series of tests, X-Ray, scans in the next few days to figure out the root cause of the problem. Then on 9May2023, a stone was removed successfully from bile duct with Endoscopy. I am happy and thankful for the help and treatment that my husband has received from the Hospital. Kind Regards. Rangila Roy
Visited Emergency Abdominal Surgery on April 2023
Review titled The Great Western Hospital
Replied on 24 July 2023
Thank you Rangila for telling us about your husband’s experience at the Great Western Hospital. We are delighted to hear your positive feedback on the care and treatment he received from various departments within the hospital. We will share your comments with the teams who will very much appreciate that you took the time to get in touch.
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Review titled Useless
Rated 1 star out of 5
by Anonymous - Posted on 03 April 2023
Referred to cardiology and given a date of 25/12/24 Pathetic excuse to say I have an appointment so I don’t become a ‘waiting appointment statistic’. No alternative given such as John Radcliffe or Cirencester. Extremely poor management by Great Western Hospital in my honest opinion
Visited Don't know on April 2023
Review titled The Great Western Hospital
Replied on 05 April 2023
When referred into the department by your GP your referral is reviewed and triaged by a Consultant Cardiologist. Your referral is then added to the Patient Tracking List (PTL) where appointments are booked against the triaged clinical priority and then chronologically against the date your referral was receipted into the Hospital. There is then a set process that your referral goes through as it sits within our wait list which involves a “holding” appointment that you have mentioned (25/12/24). This wait list is visible to all internal and external organisations who manage and monitor wait lists. We are doing all we can to get patients seen as quickly as we can within our available capacity. If you wish to know in more detail about your specific circumstances, please contact PALS for further advice.
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Review titled Excellent care
Rated 5 stars out of 5
by O'Neill Owen James Mark - Posted on 12 April 2023
My 91 year-old father is being looked after here following a night time fall where he broke his hip. The staff are being wonderful and the level of care and attention is superlative. My family is so grateful.
Visited Major trauma on April 2023
Review titled The Great Western Hospital
Replied on 13 April 2023
Thank you for telling us about your experience and observations of care at the Great Western Hospital. We are delighted to hear your positive feedback on the care and treatment your father is receiving from our staff.
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Review titled Fabulous care and professionalism. Thank you
Rated 5 stars out of 5
by Mary M - Posted on 01 May 2023
I went into the GWH for total hip replacement on 28th April. Right from the start every member of staff I had contact with showed concern, kindness, consideration, and exceptional professionalism. I felt listened to throughout the whole process and, although I had one or two minor blips along the way with my health, blood pressure, anxiety etc, the staff were knowledgeable in their fields and able to deal with my problems swiftly, compassionately, confidently and efficiently. The nurses even helped me with my confidence doing a tiny celebration jig when I achieved a goal, and my carer cleaned up my sick in the busy x-ray department leaving me feeling dignified and cared about - very horrible for him though and all in front of the other people waiting (who were also superb). He was very quick and efficient, sparing me any embarrassment I might have felt otherwise. The physiotherapists and all staff worked diligently for me, and when I left hospital I felt that I would be able to manage with the clear and comprehensive advice and equipment I had been given. The food was really nice, especially the lentil and tomato soup. And the carers left everything clean, tidy and hygenic. One carer offered me hot water for my tea bags as she noticed I do not drink ordinary tea - she will recognise herself if she reads this - she helped help me stay feeling understood and cared for - thank you so much! Throughout my hospital stay I felt confident that someone would come if I called, and confident of the staffs expertise. I felt the care I received was fantastic and that I was monitored thoroughly throughout. A huge thank you to everyone who was involved with my surgery, anaesthetic, and recovery. They will know that I am a very anxious patient and I become easily overwhelmed, so I feel they did a fabulous job under difficult circumstances. I hope my recovery at home now continues smoothly after your excellent care in the GWH. Thank you all again!
Visited Orthopaedics on April 2023
Review titled The Great Western Hospital
Replied on 03 May 2023
Thank you, Mary, for telling us about your experience and observations of care at the Great Western Hospital. We are delighted to hear your positive feedback on the care, treatment, and professionalism you received from our staff. We will share your comments with the teams who will very much appreciate that you took the time to get in touch.
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Review titled Lovely staff and a caring environment
Rated 5 stars out of 5
by Heather Bruce nee McRoberts - Posted on 16 May 2023
I just want to say a huge thank you to all of the staff who looked after my father when he was rushed into your care. ITU, haematology, and the Dove unit fully surpassed our expectations. Everyone was very caring and sensitive to our needs. Our family appreciate it greatly. Although the outcome was sad and unexpected, we know that you all did your best to find out what was wrong with him. Despite junior doctor strikes and Easter, we felt you worked tirelessly. He turned out to have a rare blood cancer, Burkitts Lymphoma, which had been very difficult to detect until a bone marrow aspiration had been taken. By which time, it was too late. So, thank you again. You have a lovely, clean hospital, with very caring staff; we couldn't have asked for a better environment.
Visited Don't know on April 2023
Review titled The Great Western Hospital
Replied on 17 May 2023
Thank you, Heather, for telling us about your experience at the Great Western Hospital. We are pleased to hear your positive feedback on the care and treatment your father received from our staff. We wish you all the best at this difficult time We will share your comments with the Intensive Therapy Unit, Dove Ward and Haematology Department, who will very much appreciate that you took the time to get in touch.
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Review titled Great Care
Rated 5 stars out of 5
by Anonymous - Posted on 11 February 2023
Was referred by 111 to attend the A&E on 6th Feb eve. The care and attention I received from the reception staff, the nursing staff and the on duty doctor was outstanding. All the staff I encountered were a credit to the NHS. Thank You.
Visited Accident and emergency services on February 2023
Review titled The Great Western Hospital
Replied on 15 February 2023
Thank you for telling us about your experience at the Great Western Hospital. We are delighted to hear your positive feedback on the care and treatment you received from the Emergency Care Department. We will share your comments with the team who will very much appreciate that you took the time to get in touch.
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Review titled ENT Need lessons on how to answer a phoneq
Rated 2 stars out of 5
by Anonymous - Posted on 15 February 2023
I have tried contacting ENT for 3 days via the phone to change an appointment. This has resulted in called up to 100 times a day with no answer. Bookings team were unable to assist as its an ENT appointment. Completely unacceptable and hospitals wonder why patients 'miss' appointments
Visited Ear, Nose & Throat on February 2023
Review titled The Great Western Hospital
Replied on 23 February 2023
Thank you for taking the time to tell us about your experience. We are sorry to hear we did not meet your expectations. We would welcome you contacting our Patient Advice and Liaison Service (PALS) so we can look into your concerns by emailing gwh.pals@nhs.net or calling 01793 604031.
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Review titled Wonderful staff
Rated 5 stars out of 5
by Anonymous - Posted on 08 March 2023
From the moment I entered hospital to the moment I left my bed to come home, everyone made me feel safe and cared for. I can't thank the staff on Meldon Ward enough for their kindness and patience. The discharge process needs review. Not enough medication on ward for me to leave with (and a further mistake by my GP meant I did not have the tablets I needed post surgery) and a long wait in the discharge lounge for no apparent reason before I was just told I could go home. I've no idea why it took so long to tell me I could leave when nothing actually needed to be done (I was given no paperwork or follow-up information at the time).
Visited Ear, Nose & Throat on February 2023
Review titled The Great Western Hospital
Replied on 13 March 2023
Thank you for taking the time to tell us about your experience. We are sorry to hear we did not meet your expectations. We would welcome you contacting our Patient Advice and Liaison Service (PALS) so we can look into your concerns by emailing gwh.pals@nhs.net or calling 01793 604031.
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Review titled Excellent and courteous care
Rated 5 stars out of 5
by Mrs A Tierney - Posted on 06 February 2023
On arriving at the emergency care department yesterday evening, I was immediately approached and offered help. Throughout my stay I received excellent care from the staff. Kind, professional and thorough attention so that when I was discharged I felt confident that my problem had been taken seriously and dealt with completely. First class. Thank you
Visited Accident and emergency services on February 2023
Review titled The Great Western Hospital
Replied on 08 February 2023
Thank you, Mrs Tierney for telling us about your experience of care in our Emergency Care Department. We are pleased to hear your positive feedback on the care and treatment you received from our staff. We will pass on your comments to the team who will very much appreciate that you took the time to get in touch.
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Review titled Care and Consideration
Rated 5 stars out of 5
by Steven - Posted on 04 March 2024
I have been admitted to A&E several times over the last three months, including once during a Junior Doctor's Strike. Each time the hospital was under severe pressure to deal with the sheer volume of patients, yet each time I felt I was given most professional and considerate care possible. This care extended beyond the A&E Department and to Linnet Ward staff who looked after me when I was admitted. Thanks to all the staff who looked after me during a particularly bothersome and worrying time. The kindness. considerable, patience and good humour shown has, and no doubt will, keep me going throughout. These professionals really are the best of us and the NHS, a cherished institution. If only the Government were as grateful and appreciative. Thanks again.
Visited Accident and emergency services on February 2023
Review titled The Great Western Hospital
Replied on 06 March 2024
Thank you Steven, for taking the time to tell us about your experience. We are delighted to hear your positive feedback on the care and treatment you received from our staff. We will share your comments with the two teams who will very much appreciate that you took the time to get in touch.
Information supplied by Great Western Hospitals NHS Foundation Trust