The Great Western Hospital
Marlborough Road, Swindon, SN3 6BBContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Fabulous staff and service
Rated 5 stars out of 5
by Jude - Posted on 02 September 2023
I recently had day surgery hysterectomy. From start to finish staff were kind, thoughtful and considerate. It was very reassuring to feel so well looked after
Visited Gynaecology on August 2023
Review titled The Great Western Hospital
Replied on 04 September 2023
Thank you, Jude, for taking the time to tell us about your experience. We are delighted to hear your positive feedback on the care and treatment you received from our staff. We will share your comments with the teams who will very much appreciate that you took the time to get in touch.
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Review titled Thank you
Rated 5 stars out of 5
by Lou - Posted on 06 July 2023
I came to A &E with my husband yesterday (side effects from chemo). Not only was the care he was given thorough and professional it was also given with kindness, from the student nurse through to the doctor, and there was no sense that we were being rushed even though the department was busy. Although we can't give you the pay rise you deserve we wanted to say thankyou as that kindness, combined with efficient care, meant a lot.
Visited Accident and emergency services on July 2023
Review titled The Great Western Hospital
Replied on 17 July 2023
Thank you, Lou, for telling us about your experience at the Great Western Hospital. We are delighted to hear your positive feedback on the care and treatment you received from the Emergency Department. We will share your comments with the team who will very much appreciate that you took the time to get in touch.
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Review titled Contact with gwh
Rated 2 stars out of 5
by Andrew Barrington-Peckett - Posted on 05 July 2023
Phones either disconnected after a short ring period, busy or 'leave a message' Just not good enough. Glad I wasn't calling to enquire about a loved one. Why is it so difficult to phone you gwh?
Visited Don't know on July 2023
Review titled The Great Western Hospital
Replied on 26 July 2023
Thank you for taking the time to tell us about your experience Andrew. We are sorry to hear about the problems you experienced with our phone service. We have experienced staff shortages recently in these areas. If you would like us to look into this further, please contact our Patient Advice and Liaison Service by emailing gwh.pals@nhs.net or calling 01793 604031.
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Review titled First class speedy treatment
Rated 5 stars out of 5
by John Barber - Posted on 07 August 2023
I suffered an amaurosis fugax involving my Right eye. I came to the AandE dept at the Great Western Hospital and had an urgent referral for a carotid duplex which revealed a severe internal carotid stenosis. This was rapidly followed by a telephone consultation the next day wirh one of the consultant neurologists who said I needed an urgent surgical referral. I asked to be referred to the John Radcliffe Hospital in Oxford as I had previously had a Left Atrial abberant pathway ablated there. This was agreed and within a week I saw a vascular surgeon at the John Radcliffe Hospital and a week later I underwent a sucessful Right internal carotid endarterectomy under local anaesthesia. I am now recovering at home. Basically, I am saying I had wonderful assistance all along the line from amazingly competent medical practitioners who between them appear to have saved me from a major stroke or even death and I cannot thank them enough for the highest standard of care. All those involved along the line, medical,nursing and ancillary were most professional and gave me an amazing standard of care. Thank you!
Visited Neurology on July 2023
Review titled The Great Western Hospital
Replied on 08 August 2023
Thank you, John, for telling us about your experience at the Great Western Hospital. We are delighted to hear your positive feedback on the care and treatment you received from various departments within the Great Western Hospital. We will share your comments with the teams who will very much appreciate that you took the time to get in touch.
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Review titled Excellent care
Rated 5 stars out of 5
by David Hart - Posted on 30 June 2023
Would like to thank A&E for the professional way they delt with an emergency and the quick reactions for treatment and excellent service. Without them things could been a lot worse on 30/6/23 for certain boy. Your amazing.
Visited Accident and emergency services on June 2023
Review titled The Great Western Hospital
Replied on 03 July 2023
Thank you for telling us about your experience at the Great Western Hospital. We are delighted to hear your positive feedback on the care and treatment you received from the Emergency Department. We will share your comments with the team who will very much appreciate that you took the time to get in touch.
Provided by Care opinion
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Review titled Totally useless
Rated 1 star out of 5
by Beverly McKinney - Posted on 22 May 2023
After waiting over 5 months for an appointment was sent to bath,amazing hospital,then given an appointment to receive my results, this was cancelled but I was not informed of this called the GWH and was unable to get anyone to answer the phone so called the secretary and was told (by pre recorded message) it would take 5 working days for a reply which never happened. This hospital is a total joke
Visited Gastrointestinal and Liver services on May 2023
Review titled The Great Western Hospital
Replied on 24 May 2023
Thank you for your message. We are sorry to hear the recent care you received did not meet your expectations. We are very keen to learn from our patients’ experiences so we can continuously improve our services. We would welcome you contacting our Patient Advice and Liaison Service (PALS) so we can look into your concerns by emailing gwh.pals@nhs.net or calling 01793 604031.
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Review titled Terrible place
Rated 1 star out of 5
by Anonymous - Posted on 22 May 2023
as per title and 586 days waiting for an appointment, this is a complete joke, you destroy peoples heath with what you call "service". What is the point you actually exist??? I pay nearly £300 monthy on NHS from my slary and get nothing for this money. Going abroad to see normal doctors within reasonable time!
Visited Ear, Nose & Throat on May 2023
Review titled The Great Western Hospital
Replied on 24 May 2023
Thank you for taking the time to tell us about your experience. We are sorry to hear we did not meet your expectations. We would welcome you contacting our Patient Advice and Liaison Service (PALS) so we can look into your concerns by emailing gwh.pals@nhs.net or calling 01793 604031.
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Review titled Brilliant Diagnosis and Treatment
Rated 5 stars out of 5
by Rangila Roy - Posted on 23 July 2023
Hello, I am leaving this review for my husband who was admitted in the GWH from 25Apr to 5May 2023 for an abdominal pain. The pain was taken care immediately followed by a series of tests, X-Ray, scans in the next few days to figure out the root cause of the problem. Then on 9May2023, a stone was removed successfully from bile duct with Endoscopy. I am happy and thankful for the help and treatment that my husband has received from the Hospital. Kind Regards. Rangila Roy
Visited Emergency Abdominal Surgery on April 2023
Review titled The Great Western Hospital
Replied on 24 July 2023
Thank you Rangila for telling us about your husband’s experience at the Great Western Hospital. We are delighted to hear your positive feedback on the care and treatment he received from various departments within the hospital. We will share your comments with the teams who will very much appreciate that you took the time to get in touch.
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Review titled Useless
Rated 1 star out of 5
by Anonymous - Posted on 03 April 2023
Referred to cardiology and given a date of 25/12/24 Pathetic excuse to say I have an appointment so I don’t become a ‘waiting appointment statistic’. No alternative given such as John Radcliffe or Cirencester. Extremely poor management by Great Western Hospital in my honest opinion
Visited Don't know on April 2023
Review titled The Great Western Hospital
Replied on 05 April 2023
When referred into the department by your GP your referral is reviewed and triaged by a Consultant Cardiologist. Your referral is then added to the Patient Tracking List (PTL) where appointments are booked against the triaged clinical priority and then chronologically against the date your referral was receipted into the Hospital. There is then a set process that your referral goes through as it sits within our wait list which involves a “holding” appointment that you have mentioned (25/12/24). This wait list is visible to all internal and external organisations who manage and monitor wait lists. We are doing all we can to get patients seen as quickly as we can within our available capacity. If you wish to know in more detail about your specific circumstances, please contact PALS for further advice.
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Review titled Excellent care
Rated 5 stars out of 5
by O'Neill Owen James Mark - Posted on 12 April 2023
My 91 year-old father is being looked after here following a night time fall where he broke his hip. The staff are being wonderful and the level of care and attention is superlative. My family is so grateful.
Visited Major trauma on April 2023
Review titled The Great Western Hospital
Replied on 13 April 2023
Thank you for telling us about your experience and observations of care at the Great Western Hospital. We are delighted to hear your positive feedback on the care and treatment your father is receiving from our staff.
Information supplied by Great Western Hospitals NHS Foundation Trust